Forest City Mazda

August 14, 2020

I have been a very loyal customer of Forest City Mazda, I have purchased 2 vehicles there (my husband & I) as well as referring at least 2 buyers that I know of. On Wednesday, August 12th around 1 pm, myself & a friend came into the dealership to speak to a salesmen regarding the trade in of 2 fairly new Mazdas we had previously purchased from them. My husband passed away suddenly therefore I am unable to pay for both vehicles, I thought I might be able to get into another vehicle with a lesser payment. The salesman we dealt with had zero interest in trying to work with me. He showed me 1 vehicle but then after going back & forth from 1 desk to another, came back & told me he couldn't get me into a vehicle for less than $750/month so I might as well just keep my car! Seriously?? It was quite obvious he didn't want a sale that day! This experience has made it so I do not want to deal with this dealership again!!! You lost a very good customer!!

Written By: Marla R

July 26, 2020

Written By: Gino Z

July 21, 2020

My heated seats stopped working while my vehicle was under warranty. After inspection it was determined that parts needed to be ordered and I would be contacted when they arrived. After 6+ months, I contacted Mazda and asked for an update at which point I was told no parts had been ordered and my car was no longer under warranty. I left MULTIPLE messages for the service department to contact me (Joan specifically) and did not have any of my calls returned. Eventually I was able to get in contact with the manager and after some back and forth discussions, they covered the majority (but not all) of the cost to fix my heated seats. A few weeks following the fix, the seats stopped working again. I attempted to contact Mazada about it multiple times and again have not heard back. At this point, I have given up (heated seats are a luxury afterall, but one I did pay for). I do NOT recommend dealing with Mazada. The sales team was great, it's the service team and follow up that is brutal and disrespectful. Oh, and to top it off they still manage to contact me every 4 months to try and have me come in for service maintenance. What a joke. Save yourself the hassle and go elsewhere.

Written By: Megz M

July 21, 2020

My heated seats stopped working while my vehicle was under warranty. After inspection it was determined that parts needed to be ordered and I would be contacted when they arrived. After 6+ months, I contacted Mazda and asked for an update at which point I was told no parts had been ordered and my car was no longer under warranty. I left MULTIPLE messages for the service department to contact me (Joan specifically) and did not have any of my calls returned. Eventually I was able to get in contact with the manager and after some back and forth discussions, they covered the majority (but not all) of the cost to fix my heated seats. A few weeks following the fix, the seats stopped working again. I attempted to contact Mazada about it multiple times and again have not heard back. At this point, I have given up (heated seats are a luxury afterall, but one I did pay for). I do NOT recommend dealing with Mazada. The sales team was great, it's the service team and follow up that is brutal and disrespectful. Oh, and to top it off they still manage to contact me every 4 months to try and have me come in for service maintenance. What a joke. Save yourself the hassle and go elsewhere.

Written By: Megz M

July 16, 2020

Written By: Graham W

July 16, 2020

Written By: Graham W

July 15, 2020

I took my Mazda3 for oil change and it turned out it needs the 5 year recommended service by Mazda too. then I got a call at the middle of the day saying my rotors both rear and front are very rusty and bunch of other things which I had no idea. I trusted them and told them to take care of everything they think my car needs. I have a Mazda3 2015 with mileage 60000, no accident and not a small problem. ended up paying 1320 dollars plus paying for Uber to get there to drop off my car and pick it up. it turned out I had the option to ask them to pick up my car at my place and drop if off after the service. but they told me that after I complained about it!!! I mean when they are not clear and honest about small things like this then it's hard to trust them on other things. I really don't mind paying that amount if I trust the shop. but now I feel I don't!!! also, they used to offer a free carwash which they're not offering anymore because of Covid(which is still okay) but when I mentioned that they got so defensive!!! in general, I don't know what they've done to my car but the customer service experience was terrible!!! both on the phone and in-person!!!(I even talked to Paul the manager and he wasn't that friendly either). will never go back there again!

Written By: marjan r

July 15, 2020

I took my Mazda3 for oil change and it turned out it needs the 5 year recommended service by Mazda too. then I got a call at the middle of the day saying my rotors both rear and front are very rusty and bunch of other things which I had no idea. I trusted them and told them to take care of everything they think my car needs. I have a Mazda3 2015 with mileage 60000, no accident and not a small problem. ended up paying 1320 dollars plus paying for Uber to get there to drop off my car and pick it up. it turned out I had the option to ask them to pick up my car at my place and drop if off after the service. but they told me that after I complained about it!!! I mean when they are not clear and honest about small things like this then it's hard to trust them on other things. I really don't mind paying that amount if I trust the shop. but now I feel I don't!!! also, they used to offer a free carwash which they're not offering anymore because of Covid(which is still okay) but when I mentioned that they got so defensive!!! in general, I don't know what they've done to my car but the customer service experience was terrible!!! both on the phone and in-person!!!(I even talked to Paul the manager and he wasn't that friendly either). will never go back there again!

Written By: marjan r

July 03, 2020

Written By: Steve M

July 01, 2020

We have been loyal customers from this dealership for about 7 years-back when it used to be Probart Mazda. We purchased our first car from Bob (miss bob) who always made us feel like family. Bob moved on to a different place and when we purchased our second car two years ago we still received stellar service. Late last week we received an email (seemed kinda sketchy) where you could see a conversation between two people from Mazda. The email said they needed 10 Mazda 3’s and to look for 10 customers willing to trade theirs in. It seemed sketchy because it was forwarded to us, and who forwards conversations within the company to customers? We called to see if it was legit and they said it was so they scheduled us in for an appraisal of our vehicle. We just wanted to go over numbers and see if it would make sense for us. They were offering “above average” market price according to their email. We show up to our appointment and the person who was supposed to deal with us came and said it would be a few minutes as he was finishing up with someone. Then a girl came in looking for him and he dealt with her prior to us as well because I believe they were closing a deal. 20 minutes later we were handed up to some other guy who you could just see wanted to get rid of us quickly. He even said, yea the right time for you to trade is in two years. THAN WHY SEND US AN EMAIL? it was personalized towards my husband saying they believed he would be a good fit for the offer. We felt like our business didn’t matter and like we have never in 7 years at Mazda. We will think it twice before even wanting to return. What a waste of our time.

Written By: Daniela Y