Forest City Mazda
652 Wharncliffe Rd S , London, ON, N6J 2N4
Member since October 11, 2017
652 Wharncliffe Rd S London ON N6J 2N4Overall Score
Forest City Mazda918 Reviews
152Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
September 14, 2020
Awesome people in service department
Written By: Heather S
September 08, 2020
Written By: Jason K
September 08, 2020
Written By: Jason K
August 25, 2020
Don't really like to put negative reviews, I have had a fairly good experience with regular oil change service at this place etc. Until I was advised to change the spark plugs (I'm not sure this should have been done, but I have a lot of milage, ok if so). This is official mazda, so I thought it's trusted place to pay more and get the service done properly. The problems started after, I've got check engine on the same day after a short run (there were never any problems before from the time while i'm using this vehicle, either with engine or electronics), brought the car back, the error was fixed. The problem was low vacuum in intake tube, seemed not a big deal, fixed for free. Got the check again after driving of 30 km. Came back to service, the problem turned out to be with resistance of solenoid 60 ohms instead of 30, has to be replaced. That got me another 410$ (diagnostic+labor+part). The thing is the check engine came out immediately after changing the spark plugs, there were no problems with the electronics before that, most likely, when the terminal was dropped from the battery, it was struck by current somewhere or whatever happened, but just the fact, I have a used Mazda 6 2010 and it makes no sense to do a service of oil change with the replacement of spark plugs for a total of $ 1000
Written By: Sergey A
Hi Sergey, Thank you for your review. We are sorry to see you had a negative experience at our dealership. We work hard to ensure customer satisfaction is met to the fullest and this is a top priority especially in our Service Department. Unfortunately the check engine light was a solenoid issue but would not have been related to the spark plug change. If you would like to discuss this issue further please don't hesitate to reach out to us by phone at 519-649-2121. Thank you, Forest City Mazda Management
August 25, 2020
Don't really like to put negative reviews, I have had a fairly good experience with regular oil change service at this place etc. Until I was advised to change the spark plugs (I'm not sure this should have been done, but I have a lot of milage, ok if so). This is official mazda, so I thought it's trusted place to pay more and get the service done properly. The problems started after, I've got check engine on the same day after a short run (there were never any problems before from the time while i'm using this vehicle, either with engine or electronics), brought the car back, the error was fixed. The problem was low vacuum in intake tube, seemed not a big deal, fixed for free. Got the check again after driving of 30 km. Came back to service, the problem turned out to be with resistance of solenoid 60 ohms instead of 30, has to be replaced. That got me another 410$ (diagnostic+labor+part). The thing is the check engine came out immediately after changing the spark plugs, there were no problems with the electronics before that, most likely, when the terminal was dropped from the battery, it was struck by current somewhere or whatever happened, but just the fact, I have a used Mazda 6 2010 and it makes no sense to do a service of oil change with the replacement of spark plugs for a total of $ 1000
Written By: Sergey A
Hi Sergey, Thank you for your review. We are sorry to see you had a negative experience at our dealership. We work hard to ensure customer satisfaction is met to the fullest and this is a top priority especially in our Service Department. Unfortunately the check engine light was a solenoid issue but would not have been related to the spark plug change. If you would like to discuss this issue further please don't hesitate to reach out to us by phone at 519-649-2121. Thank you, Forest City Mazda Management
August 15, 2020
Nice place to look. Terrible place to buy. 2nd start for my helpful salesperson but dealership is one star.
Written By: John B
Hi John, Thank you for your review. We're sorry to see that you had a negative experience at our dealership. If you would like to discuss your experience further please contact us at 519-649-1800. We use these reviews as a learning tool for our staff members and would like to know what we can do in the future to ensure your experience is a 5-star one.
August 15, 2020
Nice place to look. Terrible place to buy. 2nd start for my helpful salesperson but dealership is one star.
Written By: John B
Hi John, Thank you for your review. We're sorry to see that you had a negative experience at our dealership. If you would like to discuss your experience further please contact us at 519-649-1800. We use these reviews as a learning tool for our staff members and would like to know what we can do in the future to ensure your experience is a 5-star one.
August 15, 2020
Written By: Nick S
Hi Nick, We appreciate the review. At the dealership we use this as a learning tool for all our staff members. If you could reach out to us directly to discuss how we can turn your experience into a 5-star that would be great. Thanks, Forest City Mazda Management
August 15, 2020
Written By: Nick S
Hi Nick, We appreciate the review. At the dealership we use this as a learning tool for all our staff members. If you could reach out to us directly to discuss how we can turn your experience into a 5-star that would be great. Thanks, Forest City Mazda Management
August 14, 2020
I have been a very loyal customer of Forest City Mazda, I have purchased 2 vehicles there (my husband & I) as well as referring at least 2 buyers that I know of. On Wednesday, August 12th around 1 pm, myself & a friend came into the dealership to speak to a salesmen regarding the trade in of 2 fairly new Mazdas we had previously purchased from them. My husband passed away suddenly therefore I am unable to pay for both vehicles, I thought I might be able to get into another vehicle with a lesser payment. The salesman we dealt with had zero interest in trying to work with me. He showed me 1 vehicle but then after going back & forth from 1 desk to another, came back & told me he couldn't get me into a vehicle for less than $750/month so I might as well just keep my car! Seriously?? It was quite obvious he didn't want a sale that day! This experience has made it so I do not want to deal with this dealership again!!! You lost a very good customer!!
Written By: Marla R
