Forest City Mazda
652 Wharncliffe Rd S , London, ON, N6J 2N4
Member since October 11, 2017
652 Wharncliffe Rd S London ON N6J 2N4Overall Score
Forest City Mazda918 Reviews
152Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 01, 2020
We have been loyal customers from this dealership for about 7 years-back when it used to be Probart Mazda. We purchased our first car from Bob (miss bob) who always made us feel like family. Bob moved on to a different place and when we purchased our second car two years ago we still received stellar service. Late last week we received an email (seemed kinda sketchy) where you could see a conversation between two people from Mazda. The email said they needed 10 Mazda 3’s and to look for 10 customers willing to trade theirs in. It seemed sketchy because it was forwarded to us, and who forwards conversations within the company to customers? We called to see if it was legit and they said it was so they scheduled us in for an appraisal of our vehicle. We just wanted to go over numbers and see if it would make sense for us. They were offering “above average” market price according to their email. We show up to our appointment and the person who was supposed to deal with us came and said it would be a few minutes as he was finishing up with someone. Then a girl came in looking for him and he dealt with her prior to us as well because I believe they were closing a deal. 20 minutes later we were handed up to some other guy who you could just see wanted to get rid of us quickly. He even said, yea the right time for you to trade is in two years. THAN WHY SEND US AN EMAIL? it was personalized towards my husband saying they believed he would be a good fit for the offer. We felt like our business didn’t matter and like we have never in 7 years at Mazda. We will think it twice before even wanting to return. What a waste of our time.
Written By: Daniela Y
June 30, 2020
Text me through messenger about a car, I did replied and waited for long and never replied back still. Too bad customer satisfaction.
Written By: Anuvind r
Hi Anuvind, Thank you for your review. We don't text our customers directly through messenger about vehicles. We list our vehicles on multiple platforms and typically a customer will contact us about a particular vehicle of interest. I also don't see your name coming through in any of our messaging platforms. If you'd like to discuss this further please contact me directly at 519-649-1800. Thanks, Joseph
June 27, 2020
Good Service
Written By: Bhavik G
Hi Bhavik, Thanks for the 5-star review! We're glad that you had a positive experience at our dealership!
June 27, 2020
Good Service
Written By: Bhavik G
Hi Bhavik, Thanks for the 5-star review! We're glad that you had a positive experience at our dealership!
June 24, 2020
I bought my car from Probart Mazda in 2012 and i have been going there for service ever since i bought the car,and i never evr had aproblem in all those years, until my last visit on April 28.Imade my appointment by email and stated what i needed to be done but when i picked the car up i was very disappointed.I cant believe they went ahead and did work without cosulting me. the service advisor that day was not very accomodating.
Written By: norman t
June 24, 2020
I bought my car from Probart Mazda in 2012 and i have been going there for service ever since i bought the car,and i never evr had aproblem in all those years, until my last visit on April 28.Imade my appointment by email and stated what i needed to be done but when i picked the car up i was very disappointed.I cant believe they went ahead and did work without cosulting me. the service advisor that day was not very accomodating.
Written By: norman t
June 07, 2020
Test drove a miata. Salesperson came with me. Asked for that not to happen. I've had good luck with that in other dealerships with more expensive cars in going solo. Didn't really enjoy the experience. As i wanted to take my wife who just stood at the dealership like a stooge (the miata a is a 2-seater). Requested another test drive with another vehicle via email. Didn't get an email back (yes, i checked my spam folder). So far, it doesn't really make me want to buy anything from this dealership. Very meh.
Written By: simon p
Simon, Unfortunately we are unable to locate you in our customer database. At Forest City Mazda we have a strict policy that prohibits our sales team from going on test drives with customers due to COVID-19 restrictions. We believe you may have us confused with another Mazda dealership located in London, ON. If you feel the need to discuss this issue further please don't hesitate to reach out to me anytime at 519-649-1800. Regards, General Manager Jason Maroney
June 07, 2020
Test drove a miata. Salesperson came with me. Asked for that not to happen. I've had good luck with that in other dealerships with more expensive cars in going solo. Didn't really enjoy the experience. As i wanted to take my wife who just stood at the dealership like a stooge (the miata a is a 2-seater). Requested another test drive with another vehicle via email. Didn't get an email back (yes, i checked my spam folder). So far, it doesn't really make me want to buy anything from this dealership. Very meh.
Written By: simon p
Simon, Unfortunately we are unable to locate you in our customer database. At Forest City Mazda we have a strict policy that prohibits our sales team from going on test drives with customers due to COVID-19 restrictions. We believe you may have us confused with another Mazda dealership located in London, ON. If you feel the need to discuss this issue further please don't hesitate to reach out to me anytime at 519-649-1800. Regards, General Manager Jason Maroney
Recall/warranty issue
June 05, 2020
Mazda has a recall for badly designed sideview mirrors that have die cast aluminum components that cause bad white streaking down the doors. We have a 2016 with the 60 month extended warranty, and they say it isn't covered. How is that even possible? May seriously have to rethink the CX5 my wife wanted to get this year.
Written By: John
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June 05, 2020
Won't cover a recall issue even after paying almost $2000 for an extended warranty. May seriously have to reconsider buying a new mazda this year.
Written By: John R
It was our pleasure to assist you John!
