Jackson's Toyota

December 04, 2024

Thank you Dmitry for the excellent service and help!

Written By: Daria K

December 02, 2024

Absolutely horrible service. On 2 separate occasions I've had to bring by truck back to fix a problem that hadn't been rectified. On the 3rd occasion I tried reaching out to my service rep Darrick 2 times weeks apart and didn't get a response. Finally I tried scheduling the appointment through their generic online forum. We got a call from a lady to schedule my routine maintenance and to have someone finally fix the problem with my truck. We did express our dissatisfaction with our service rep ghosting us on 2 occasions but didn't receive an apology or anything. Our appointment is scheduled for Dec 13. 3 weeks to get general maintenance done. I sent an email 2 weeks ago asking for management's info but surprise surprise haven't gotten a response! I live in barrie but there's a reason I bought my truck in Orangeville and I guess from now on ill have to drive to Orangeville Toyota for service as they take their customers concerns and rectify them and ACTUALLY RESPOND CUSTOMERS! Do better Jackson Toyota

Written By: Nicholas T

November 29, 2024

I had an incredibly frustrating and disappointing experience at Jackson’s Toyota in Barrie. After spending over two and a half hours with my wife and 1-year-old baby at the dealership, I encountered a series of unacceptable issues that left me feeling misled and disrespected. The dealership had been texting me repeatedly about a Toyota Corolla LE, urging me to come in. I agreed and made the trip today, only to be told upon arrival that the car had already been sold. This was a complete waste of my time and effort. When I expressed interest in a Rav4 LE Hybrid, they assured me it could be delivered within the Dec 2–Dec 15 window. However, the price negotiation process was an absolute nightmare. The final offer presented was significantly higher than what was advertised online, and I felt pressured to purchase additional packages I didn’t want or need. The lack of transparency and the rigid, upselling-focused approach were appalling. The situation got even worse after agreeing to terms and signing the paperwork. I was then informed that the vehicle I intended to purchase had also been sold. I was told I’d have to wait weeks for another vehicle, with no clear timeline or accountability. This lack of communication and disregard for the customer’s time is completely unacceptable. Jackson’s Toyota seems to prioritize upselling and misleading customers rather than providing honest, professional service. I would not recommend this dealership to anyone. Save yourself the frustration and choose a dealership that values its customers and operates with integrity.

Written By: Mohammad K

November 28, 2024

Worst experience I have ever had with a service department. I booked an appointment a month in advance for 9:15am and dropped my car off early the morning of the appointment. When they asked what time I would like it back I said 1pm. At 2:30pm when I hadn't heard from them I called to get a status update. The service advisor said there were two cars ahead of me and they would call when it was ready. At 4pm I received a call saying my car had several issues and they needed more time. They did provide a rental car that night, but at the last minute and it left me scrambling with no car seat for my daughter. I got the car back the following day and it sounded worse then when I took it in. It turns out they had over tightened the E-brake cable, which resulted in additional time spent at the dealership. Overall, the lack of communication and service was appalling and I will not be going back!

Written By: Jessica R

November 28, 2024

We picked up TODAY 2025 Sienna LE from Jackson’s Toyota and this is all thanked to our Super Supe Super salesman -Dmitry Mazurkevich,- incredibly knowledgeable, patient, and helpful. He made sure the entire process was smooth and incredibly fast. Like really fast!!! Again a big shoutout to Dmitry for his genuine dedication to customer satisfaction made the experience truly exceptional. I highly recommend Jackson’s Toyota to anyone in search of a quality vehicle and an outstanding team. Thank you, Jackson’s – I’ll be back! once again, they exceeded my expectations!

Written By: Anastasia P

November 27, 2024

Very happy after purchasing my new RAV4 from Jacksons Toyota, staff was very professional and provide an amazing service Special thanks to Dmitry for his service and guidance on all the steps

Written By: Anna L

November 25, 2024

“I can’t say enough good things about Dmitry at Jackson Toyota! He went above and beyond to assist me with my Toyota Tundra. From the moment I walked in, he was incredibly knowledgeable, professional, and genuinely eager to help. Dmitry took the time to explain everything clearly and ensured I felt confident in every decision. His attention to detail and customer-first approach truly stood out. If you’re looking for top-notch service and someone who really cares about their customers, Dmitry is the person to see. Thanks Junior Thomas

Written By: Junior T

November 24, 2024

Bought a Rav4 LE Hybrid (HEV) from Jackson's Toyota and got the 2025 Model. Great experience overall, no pressure tactics, no hidden fees/charges/pricing surprises . Eric was the salesperson and Rick- the finance manager. They kept me informed regularly about the status during the waiting period (~100+ days). Overall averaged 6.2L/100km on day 1 , (5.4L/100 km in city for a short trip in the evening) - still working to improve my pulse and glide technique. Although I live in the GTA and did contact a few Toyota dealers here but the experience was bad due to reasons well known , so decided to go out a little and make my purchase. Encourage everyone in GTA to venture out and not succumb to any devious tactics.

Written By: Kamaldeep S

November 20, 2024

Been here for 945 appointment service at 935am and decided to instead just do oil change express It’s 11.10am and I got it back now they appeared to get me to the last of the line up. What a long wait Someone on the desk could have been more diligent on this with at least mentioning that now it could be a long wait time or I can come another time. Disappointed

Written By: Raghvendra T

November 20, 2024

Terrible service!!!! The service people are lovely but the service itself sucks

Written By: diana m