Jackson's Toyota
181 Mapleview Dr W , Barrie , ON, L4N9E8
Member since February 18, 2014
181 Mapleview Dr W Barrie ON L4N9E8Overall Score
Jackson's Toyota4036 Reviews
1885Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 18, 2025
Written By: Matthew W
Thank you for the 5-star review! We are grateful for your support!
May 17, 2025
We could not be more grateful, satisfied and overall impressed with our experience at Jacksons Toyota! A very friendly, welcoming environment, professional, cutting edge service and top quality product. From the moment we walked in until the moment we drove off in our new 2025 4Runner we were treated with care. The entire staff were pleasant and helpful, we especially give thanks to Andrew Black and Danielle Hay for taking special care of us! You guys are amazing! They went above and beyond to exceed our every expectation! We HIGHLY recommend this team to all! Thank you guys for an absolutely incredible experience, you earned every star!🙏
Written By: Gabriel H
Wow—thank you so much! We're beyond thrilled to hear about your experience and truly appreciate the shoutout to Andrew and Danielle. Enjoy your new 2025 4Runner!
May 16, 2025
I had the pleasure of dealing with Ekkom, the sales person. From the start to the end, when we had the delivery, he was always there to guide us. He was very helpful and did not mind answering all our questions. He also spent quite a lot of time explaining all the functions of my new car. I am very satisfied with his professionalism and definitely recommend him.
Written By: H
Thanks so much for the awesome review—Ekkom will be thrilled to hear your kind words and we're so glad he made your experience a great one!
May 16, 2025
Disappointed my dad came in 2 times to buy a used vehicle, and trade his in. My last Toyota was from Jackson and his from sunrise, first visit sales man promised to call him back with estimate, no call! 2nd visit different sales guy, same thing! Both times they where to busy to deal with my dad. Shameful Jackson !
Written By: D M
Hi D M, We're really sorry to read this. Two visits and the same disappointing experience - this is not acceptable, and we're just as frustrated as you are that your dad was let down not once, but twice. That's not how we do business, and we're genuinely upset to hear it happened. We want to make this right. If you're open to it, please reach out to us directly at (705) 726-0288. Any one of our Managers (Anthony, Amir and/or Bilal) would appreciate the opportunity to speak with you and your father personally to resolve this and restore your confidence in Jackson's Toyota. Thank you for taking the time to share.
May 12, 2025
Ishpreet is the best sales rep here at jackson’s toyota. Bought my new Rav4 LE and had best experience here at Jackson’s. Thank you so much all the team and Ishpreet for the positive experience.
Written By: Shivansh M
Thank you so much! So glad to hear Ishpreet and the team made it a great experience—enjoy every mile in your new RAV4!
May 08, 2025
I just bought a car from their used lot a few weeks ago. After walking out of the Barrie Kia due to awful customer service, I met Cole here at Jackson's. Cole was very kind and understanding throughout the sale and was able to negotiate well to fit my needs. I was so pleased with how Cole handled things and I mentioned that I would be leaving him a 5 star review. Two days after I took my car off the lot I get a maintenance alert. I called their service department to find out that my car was due for an oil change the same day I had driven off the lot. They were aware of this and also aware that they had not done an oil change in the service included before buying. They had the perfect opportunity to book me in with them the day I took the car, Cole gave me my "rewards card" and explained all the benefits of getting service done with them. As a salesperson myself, I am baffled at the missed opportunity. He could have told me it was due for an oil change and booked me in that same day... if that had happened I would not be writing this review. The woman I spoke to in the service department could not even get me an appointment until the end of May and would not offer any type of compensation for the misunderstanding. I contacted Cole to see if he could help, but had no luck. Their loss! I called my mechanic who got me in same day and changed the oil free of charge after hearing my experience from here. Such a simple mistake turned a 5 star review into a 2 star... Now that I see all the other bad reviews about their service just in the past month, I am not surprised.
Written By: kaylah
May 06, 2025
Written By: Sasha N
Thank you for the rating.
May 05, 2025
I would give zero stars if I could. I asked for a quote to have my struts repaired or swapped for new ones and they can't even reply with a quick quote. I followed up they said the service guy hasn't gotten back to them with a number..... it's been over a week since I last inquired about my QUOTE. Take your business to a actual shop that cares about there customers
Written By: Meghan
“We’re very sorry to hear that you didn’t receive a response to your suspension repair quote request. Providing same-day quotes is part of our standard process in the parts and service departments, and we sincerely apologize if we missed the mark. To help us investigate what went wrong and ensure it doesn’t happen again, could you please provide your contact information or reach out to jfraser@jacksontoyota.com? We’d appreciate the opportunity to make things right!”
May 05, 2025
Never go there for a diagnostic... man they are a rip off and they have the audacity to tell me nothing is wrong after I specifically told them what I am feeling with the car is not normal , unless its normal for them lol....please take ur vechicle somewhere else and save ur time and money . Don't get me started with the sales guy experience lol
Written By: Saurabh B
Thank you for bringing your concerns to our attention. We understand how frustrating it can be when a vehicle doesn't feel quite right—and we know that you know your car best. After a thorough inspection, our factory-trained technician was not able to duplicate the issue you described, and at this time, the transmission is operating within normal parameters. That said, we take your feedback seriously. If the issue persists or worsens, we encourage you to bring the vehicle back so we can reassess it—your safety and peace of mind are our priority. Please don’t hesitate to contact us directly if you’d like to discuss this further.
May 03, 2025
I had an extremely disappointing experience with the Toyota Barrie service department. After bringing in my brand-new car for just its second service, they recorded the mileage incorrectly—an error that caused serious problems when I tried to sell the vehicle. This kind of mistake is unacceptable and shows a complete lack of professionalism and attention to detail. What’s worse, they made no real effort to resolve the issue or provide any form of customer satisfaction. I trusted this dealership with my vehicle, but they proved to be completely unreliable. If there were an option to give zero stars, I absolutely would. Even one star is far too generous for the kind of careless service I received. Avoid this service center if you’re looking for honest, trustworthy, and competent service—because you won’t find it here.
Written By: Fulya S
Thank you for taking the time to share your experience. As mentioned in our previous communications, we acknowledge and sincerely apologize for the mileage recording error. We understand how serious this issue is—particularly when it impacts something as important as the sale of your vehicle. This does not reflect the level of service we strive to provide. Your feedback has made it clear that we fell short, and we deeply regret the frustration and inconvenience this has caused. While we have corrected the error in our internal records, we unfortunately do not have the ability to make changes to Carfax reports, as we previously explained. We appreciate you bringing this matter to our attention and allowing us the opportunity to address it. Sincerely, Will Mercer Service Manager 705-726-0288 x238
