Jackson's Toyota
181 Mapleview Dr W , Barrie , ON, L4N9E8
Member since February 18, 2014
181 Mapleview Dr W Barrie ON L4N9E8Overall Score
Jackson's Toyota4036 Reviews
1885Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 02, 2025
It was great, thanks for everything
Written By: Shabnam M
Thank you for the feedback.
May 01, 2025
⭐️⭐️⭐️⭐️⭐️ I recently purchased a car from Jackson Toyota, and I am very happy with the experience! From start to finish, the service was exceptional. A special shout-out to Dmitry, my salesman, who was incredibly kind and attentive. He guided me through every step of the process, ensuring I understood all my options and felt comfortable with my decisions. Dmitry was always available to answer my questions and kept in touch throughout the entire buying process, making it seamless and stress-free. If you’re looking for a car, I highly recommend visiting Jackson Toyota and asking for Dmitry. You won’t be disappointed!
Written By: Ashu N
Hi Ashu, Congratulations on your new car !
April 26, 2025
I was not treated respectfully by either the service advisor or the service manager when I was advised by Toyota to go to this dealership over a possible safety/warranty issue while I was in the area (not my regular dealership).
Written By: Barbara Y
Thank you for reaching out and sharing your experience. I’m truly sorry to hear that you did not feel respected during your visit—especially considering you were acting on Toyota’s advice regarding a potential safety or warranty concern. Respectful and attentive service is something we value highly, and I regret that you felt this was not reflected in your interaction with our team. After inspecting your vehicle, our technicians found no issue related to the concern that was raised. You mentioned a third-party shop had indicated a possible unsafe condition, but our inspection revealed no such finding. Additionally, we confirmed that the recall work in question was previously completed properly by another Toyota dealership, and there was no evidence of any unresolved issue. When you later returned requesting another diagnosis be performed, we advised that if you were not satisfied with our diagnosis, you may wish to seek a second opinion or consult the dealership that originally performed the recall. While we stand by the thoroughness of our assessment, we always encourage customers to follow up on any lingering concerns to ensure peace of mind. That said, I regret if any part of our communication came across as dismissive or disrespectful. If there’s anything further, you’d like to discuss, I’d be happy to speak with you directly. Sincerely, Will Mercer Service Manager 705-726-0288 x238
April 25, 2025
Jackson's Toyota is the place to go when looking for a new or pre-owned vehicle! Everyone is very friendly, helpful and knowledgeable. It is refreshing to walk into a place where you can tell everyone enjoys their job. My husband and I were looking for a preowned vehicle and we were in great hands. Chris was very professional, had all the answers to our questions and was amazing to deal with. Thank you for a wonderful experience. I love my Toyota RAV 4! I will definitely recommend Jackson's Toyota to friends and family.
Written By: Kayla B
Hi Kayla, Thank you for the review. Have a great day !
April 23, 2025
Extremely Disappointed After Years of Loyalty I purchased a 2022 Tundra TRD Pro from Jackson’s Toyota—a truck well over $100,000—and it’s not my first vehicle from this dealership. Unfortunately, it will be my last. From the start, the truck had serious front-end issues that took nearly eight months to resolve. On top of that, it’s been subject to multiple recalls, including ones that pose a fire risk. Despite the seriousness of these issues, getting my truck in for service has been next to impossible. Every time I call, I’m told they’re too busy—whether it’s “winter tire season” or “summer tire season”—and appointments are booking out over a month in advance. Even worse, I’ve been waiting over two years for parts, with zero follow-up. I’ve called repeatedly and received no callbacks. I recently spoke with the service manager, who said he would look into everything, but I’m still waiting. Due to the ongoing issues and complete lack of customer service, I’ve canceled a new truck I had on order. After years of loyalty, this experience has been incredibly disappointing. If you’re considering buying a vehicle from Jackson’s Toyota, I strongly recommend thinking twice.
Written By: jeff r
Hi there, Apologies for your experience but we can’t seem to find your name in our data base. Please reach out to me directly, so we can take a look into this. Thank you Will Mercer Service Manager 705-726-0288 x238
April 17, 2025
Thanks to Lucy for helping me with the purchase of my Corolla!
Written By: Riley P
Hi Riley, Congratulations on your new Corolla!
April 16, 2025
After calling dozens of different dealerships i found jackson toyota, now I was not in the market for a new vehicle as I had just purchased one. But I was in search of a very hard to find accessory. That's where jackson toyota cane into play. I found Mr Marty in sales, amd what a breath of fresh air this was... he was so nice and eager to help me find what I needed. And even after moving up the chain to the sales manager Jonathan he was suck a nice guy and helped more than I could ever ask for! Thanks again guys the new Intake is beautiful and exactly what i wanted. So if you are in need of anything OEM for your toyota look no further these guys will step up to the plate!!!
Written By: Backwoodz.
Hi there, Thank you for the review. Have a great day !
April 15, 2025
Omg the Sale rep Moein is the person you could ever wanna deal with here in Jackson Toyota, he was so honest and polite. I’m glad he made me an awesome deal with great rate . Thank you so much Moein and thank you Jackson Toyota Auto You guys are the best ❤️
Written By: Ademiju G
Hi there, Thank you for the review. Have a great day !
April 15, 2025
Had a service appointment for a service 1 and a tire change over. I was emailed the day before to confirm my appointment and I was asked to drop my car off at the dealership at 9:15 for my 9:30 appointment. Came into the dealership at 9:15 to drop off my car and keys, very friendly staff as always and pay for my Uber to take me home while I wait for the service to be completed which is great, only to inquire at 12:30 the status on my car, that hasn’t been started on yet. I made other appointments in the afternoon as I believe giving 4 hours to do a quick inspection service and tire change over is more than fair, to only have to come back to the dealership to pick up my car with nothing done and with my summer tires still in my trunk, so that I can be on time for another appointment who will see me at the time I have scheduled. This is insanely infuriating! Why bother making an appointment if my car is not going to be taken in at that time.
Written By: Sarah P
Hi there, Apologies for your experience but we can’t seem to find your name in our data base. Please reach out to me directly, so we can take a look into this. Thank you Will Mercer Service Manager 705-726-0288 x238
April 13, 2025
We purchase a 2022 Tundra and got the vehicle at the end of January 2025. There as a 4 day delay on our on delivery. For the inconvenience, the manager offered us a gas card. And told us they would be mailing it to us. We do not know the value of the gas card. It is April 13, 2025 and we still have not seen it.
Written By: Carrie K
