Acura of Hamilton
1515 Upper James St , Hamilton, ON, L9B1K2
Member since May 26, 2017
1515 Upper James St Hamilton ON L9B1K2Overall Score
Acura of Hamilton773 Reviews
22Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 28, 2021
Written By: safi s
Thank you Safi for the 5 Stars! We appreciate you!
January 06, 2021
My wife and I recently purchased an RDX from Acura of Hamilton and we were extremely happy with our experience! Everyone was very friendly from the moment we walked in the door. Louis welcomed us and introduced us to Matt who was very knowledgeable and made our experience very easy and enjoyable! Highly recommend Acura of Hamilton and their team!
Written By: Howard S
Howard we are thrilled you and wife are extremely happy with your RDX. We appreciate you taking the time out of your day to leave such a lovely review.
January 06, 2021
I would like to share how professional Acura of Hamilton has been with my vehicle purchase during this times! They took the time to fully understand my needs and were very informative in answering my questions. I highly recommend Acura of Hamilton to anyone who is looking for an easy and seamless vehicle purchase! Very classy staff! 10/10
Written By: Jonathan S
Thank you Jonathan for such a wonderful review! We are pleased all your needs were meet. It was a pleasure!
January 01, 2021
My wife and I were on our way to Weather Tech to get Floor Liners for our (currently own) 2011 Audi A5 when an alert from Autotrader popped up on her phone. It was for a 2014 Audi A5 that met my specifications. The car was located at Acura of Hamilton which was only a few minutes away from Weather Tech so we decided to check it out. After a brief test drive, we noticed that the service due light was on and we asked the sales person to put the car on the lift. This was so we could check out the underbody to see if there was any rust or damage. We found a fluid leak and the salesperson said that they would take care of this prior to delivery. The car was sent over to Creighton Service Centre for the repair of the water pump but was later sent over to Audi of Hamilton to perform the repair. I was curious as to why they didn’t allow Audi to fully service the car since the service due indicator light was on. Audi and select service centers have the tool necessary to turn off the service due indicator. We took delivery of the addition to our Audi family on December 19th. We currently own an S4, A5, A4 and we traded in an A3 for the 2014 A5. Note, the 2011 A5 and the A4 have manual (standard) transmissions. We left the dealership and drove 69 kilometers when the clutch completely failed. We were towed back to the dealership and I gave the sales manager the following recap of what happened: Arrived at the Garden City Skyway and as we ascended up the Skyway, the engine RPM’s increased, the indicator that suggests what gear you should be in started flashing shift up shift down shift up shift down (it was doing this because the clutch was slipping and the RPM’s increased due to the clutch slipping and couldn’t make a proper recommendation of what gear the vehicle should be in) and then my wife said to down shift to 5th gear so that we could get over the hill and not drift back or get stuck on the Skyway and cause an accident. The Skyway is notorious for accidents and breakdowns and we got the car over the Skyway to a safe spot to park the car. The sales manager called a couple of days later and stated that a computer readout from Audi shows that due to my reckless driving of the car at a speed of 150 km/h and a tachometer reading of over 6100 RPM’s, it is evident that you dropped the gear to a dangerously low level and damaged the clutch. So, the repair will not be warranted by Acura of Hamilton. Now, remember that I’ve stated that the service due light was never addressed and this is the report from the ECU in the car. Bottom line per the sales manager, I’m a reckless driver and I misrepresented what really caused the failure of the clutch. So, I purposely went on a mission to destroy the transmission in a car that I have been searching for and put my wife’s life in danger because I was driving at 150 km/h and dropped the gear. I feel based on what he said, that I’m some kid that drives a Honda or Subaru with a coffee can exhaust and speeds up and down the QEW. All he kept saying was how this wasn’t a smooth transaction. My purchase turned out to be a total disaster and disappointment.
Written By: Percy T
Acura of Hamilton , always strives to provide excellent overall customer experience, standing behind their products and sales and always doing their best to help their clients when in need. To assist in every situation it definitely helps for complete honesty which will assist any service centre to diagnose any current issue. The writer/customer of this review has already been informed of all of the accurate details, but unfortunately even though the purpose of a review is to give the general public an overall honest depiction of an experience, it is completely up to the writer to be honest, professional and ethical, if not it defeats the whole purpose of what a true review is for. To recap again yes Acura of Hamilton sold an Audi A5, Service of a water pump was replaced and completed by the great Professionals at Audi, the service light that was on was in fact a light sensor which was fixed and also replaced, unlike what has been written in the review. Getting to the point within approx. less than one hour of delivery Acura of Hamilton Received a call from our customer in need of help, Acura of Hamilton took action immediately, sending a tow truck and incurring all costs for tow/transportation and diagnosis in good faith assuming everything that was disclosed by this writer/customer was accurate and honest. Again the vehicle was sent immediately to the professionals at Audi, we informed the customer that we will have them run a full diagnostic report. The great thing about today’s engineering and technology is that the vehicle will record history when a fault code or issue occurred. Upon receiving the full report it was found that the vehicle was being driven at an unsafe speed of 150km hour in an improper and lower gear than specified when an improper gear selection accrued. The information provided by the writer/customer was very opposite to what the engineering and professionals diagnosed, In these circumstances it is a drivers responsibility to drive their vehicle, safely, properly and within the regulations of the law. In a situation like this when negligence has been found to cause damage from improper and severe driving no manufacturer will warranty any sort of repair and is understood that it is now your responsibility for repair. All the best
December 21, 2020
Excellent sales experience and service! Working with Julia was easy and quick! She knew the kind of car I was looking for and matched me up well, within my budget. As the vehicle was certified preowned, the service team was easy to work with after my vehicle purchase, when I noticed a piece of the vehicle that needed to be replaced. Part was ordered without issue - service team was happy to help. Rental vehicle was offered but not needed. I will be recommending Acura of Hamilton to anyone looking for a new vehicle!
Written By: Tyler S
Thank you!
December 16, 2020
Good Car Acura
Written By: Pennywise. I
Thank you!
December 09, 2020
Offered free alignment with service then didn’t do it.
Written By: Greg
Hi Greg we offer a free alignment inspection with the service you had performed but there is a note on your work order that it was not done due to some unexpected maintenance that was performed on our alignment machine at that time. We would be happy to have that inspection done for you if you would like to contact Jenny from our service department at JLuu@acuraofhamilton.ca so we can get that set up for you.
December 09, 2020
Offered free alignment with service then didn’t do it.
Written By: Greg D
Hi Greg we offer a free alignment inspection with the service you had performed but there is a note on your work order that it was not done due to some unexpected maintenance that was performed on our alignment machine at that time. We would be happy to have that inspection done for you if you would like to contact Jenny from our service department at JLuu@acuraofhamilton.ca so we can get that set up for you.
December 02, 2020
Written By: Hussein B
Hello Hussein, Thank you for your review!
November 27, 2020
Recently did a trade in for a newer model. Julia was very professional and easy to negotiate with. She was respectful of my time and did not push/harass me like most car salesperson. I would recommend her to friends and family!
Written By: Joe D
Thank you for the great review Joe!
