Jim Thompson Chrysler Dodge
805 Gardiners Road , Kingston, ON, K7M 7E6
Member since June 02, 2017
805 Gardiners Road Kingston ON K7M 7E6Overall Score
Jim Thompson Chrysler Dodge1099 Reviews
309Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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June 29, 2017
Written By: Richard P
Recall
June 29, 2017
Took Jeep in for oil change, was fine, then tried to make appointment for the recall notice I was sent. Said the computer wouldn't let her do it, to call back another time. If it's a recall maybe you should follow up as I live in Napanee and it is hard to get to Kingston with your hours. I just hope the recall turns out to be nothing serious where someone could get injured. Thank you
Written By: KIMBERLY
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June 28, 2017
Written By: Jonathan P
Box liner
June 24, 2017
The service from jim Thompson was good . but not happy with not covering my box liner . not my falt an i have to deal with it on a 66000 dollar truck . not making me what to buy another dodge.
Written By: SAMUEL
Hi Sam, thanks for sharing your thoughts. Could I arrange for our Service Manager to contact you regarding this issue? - Online Manager
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June 23, 2017
Written By: chris s
I'm paying for someone else's mistake.
June 23, 2017
On June 15th 2017 I took my 2005 Dakota in to have the oil changed With a 16-point inspection Which would be An oil change Lube filter and inspection.Noticed the next week which would be the 22nd of June Thursday There was a fluid leak under my truck Try to take it in Thursday With no luck no one could look at it.I dropped it off At noon Friday the 23rdTo find out what the fluid leaking was.Found out Friday at 3 p.m. the leaking fluid was oil From the drain plug in oil pan.Straight up! somebody didn't tighten the drain plugAnd that cost me $61.59 More than the oil change itself .I would like someone to explain to me how an oil drain plug can malfunction.I am hoping to meet with the service manager This week coming Maybe He or she can Help me out with this. Thanks
Written By: BRIAN
Hi Brian, I have passed this information on to our Service Manager who will be in contact with you. - Online Manager
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The Service Team at Jim Thompson Chrysler
View ProfileMy experience with Jim Thompson was excellent
June 23, 2017
My sales associaye Johnathan; along side with Ryan from the financial side made my experience wiyh Jim Thompson Chrysler smooth, easy, enjoyable and in the end satisfied which is hard to find in this industry. Cheers boys. Sincerely; Dan Freeman
Written By: Dan
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June 22, 2017
Met with Chris White to look into some vehicle purchase options. He is a pleasure to deal with and very accommodating without putting pressure on us. Looking forward to meeting him again to explore our options further.
Written By: John S
Thanks for the wonderful feedback John! We look forward to serving you in the future! - Online Manager
June 22, 2017
Met with Chris White to look into some vehicle purchase options. He is a pleasure to deal with and very accommodating without putting pressure on us. Looking forward to meeting him again to explore our options further.
Written By: John S
Thanks for the wonderful feedback John! We look forward to serving you in the future! - Online Manager
Challenges with service
June 22, 2017
On my previous service call, the service took several days, I was told I would have my vehicle back earlier then I actually did. ( I was told I was advised but was not) I asked that my oil be changed, the sticker we not applied, the display was not reset (keep telling me I had to change my oil) I scheduled a service elsewhere, only to discover the oil was changed and I was charged for it. I purchased the vehicle from this location and purchased both the extended warranty and the rust proofing device, yet when I experienced a transmission leak due to corrosion. It was not covered (??) I asked to speak to someone who could explain this to me, I never received a call back. It was a frustrating experience from a very loyal customer, who has recommended friends purchased their vehicles from your location ( and three have) yet was treated like another number. My husband has his vehicle service there regularly and he was equally frustrated at the treatment I received. I am reconsidering my options. My husband has two payments left on his van and is considering a new purchased. I can tell you we will be shopping around. Your service used to be the best around. There was a time you cared about your clients, I hope you return to this level of care. I is a highly competitive market. You should not let customer service take a back seat to margin and profit.
Written By: CONNIE
Hi Connie, thank you for taking the time to share your thoughts as we are always looking for ways to improve. I have brought your concerns to the attention of our service manager and I have asked her to give you a call. If there is anything else I can do for you please do not hesitate to contact us. - Kelly, Online Manager
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