Jim Thompson Chrysler Dodge
805 Gardiners Road , Kingston, ON, K7M 7E6
Member since June 02, 2017
805 Gardiners Road Kingston ON K7M 7E6Overall Score
Jim Thompson Chrysler Dodge1099 Reviews
309Review Ratings Breakdown
Consumer Reviews
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It was great
June 20, 2017
It was a great experience, got some amazing deals on my truck. It's was so good that I went and bought a car from the same salesman.
Written By: MELISSA
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Watch Out!!
June 20, 2017
I am a Honda guy since forever, however when we started looking, we were treated with boarder line contempt at Honda, Nissan and Toyota! Kia and Hyundai were great, but it was Dodge that blew them all away with their customer service and incredible deals! Well done, you got my interest and now my business. Thank you!
Written By: CHRISTOPHER
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Purchasing a car was painless!
June 19, 2017
From the minute I walked in the dealership I was treated with respect, and courtesy. The process was clearly explained, and I had my vehicle much more quickly than I thought I would.
Written By: Tracy
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After purchase
June 19, 2017
Ordering and buying the truck went well but was the way I was treated after when an issue came up with my tonneau cover fitting my new truck and I voiced my concern to the sales manager he sent me to get a quote on a new one whick I did and sent it to him as he asked. Never heard a word from him regarding this issue after many calls and emails. Had to get any answers from the sales guy I was dealing with. I have bought about 7 trucks through him and your dealership and to be treated like this was unacceptable to me. I said I would not be dealing with you again and will go elsewhere. The response I got was "Sorry to hear that"
Written By: DAVID
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Great Customer Service
June 19, 2017
The Staff was all very friendly and professional. The representative I dealt with was Chris White, he was very knowledgeable about the vehicles I looked at. Chris also went above and beyond in terms of customer service. I foresee myself as a repeat customer.
Written By: DYLAN
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The worst being experience I have had.
June 19, 2017
Got the new van and it had sunflower seeds in a cup holder, coffee stains, dirty sun visors, broken wipers. Was mislead about how much my bi weekly financing payment was. The worst experience I have had purchasing a new car. Won't be back nor will I recommend this dealership to any of my contacts.
Written By: SHANE
Sorry Shane, I was upset myself to find out that van wasn't detailed properly and that he windshield wipers were broken, so I did the only thing I could and gave you and your wife a van to drive while we did a re-do on the detailing and put brand new wipers on the van and addressed all of your concerns as fast as we could. As for the financing, I can't speak to what exactly happened because that isn't my department, but I know there was an issue with the bank lender that took some effort to resolve. Not the experience I want for my customers at all, my apologies to the Ward family.
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June 17, 2017
Outrageous prices on parts
Written By: Greg M
Hi Greg, unfortunately parts prices are set by Chrysler Canada. I would however suggest that you contact Steve Liew, Parts Manager to see if he could give you a discount on pricing. He can be reached at: 1-888-711-5309. - Kelly, Online Manager
June 17, 2017
Outrageous prices on parts
Written By: Greg M
Hi Greg, unfortunately parts prices are set by Chrysler Canada. I would however suggest that you contact Steve Liew, Parts Manager to see if he could give you a discount on pricing. He can be reached at: 1-888-711-5309. - Kelly, Online Manager
June 06, 2017
terrible customer service, spoke with my sales guy and he passed me to sales manager and its been a week still no reply.........
Written By: Jan G
613-279-2244 is my work number
May 31, 2017
Excellent staff, excellent service, excellent products ! I've always had the best of experiences with Jim Thompson Chrysler :-) Jim Lancastle
Written By: Jim L
