Jim Thompson Chrysler Dodge
805 Gardiners Road , Kingston, ON, K7M 7E6
Member since June 02, 2017
805 Gardiners Road Kingston ON K7M 7E6Overall Score
Jim Thompson Chrysler Dodge1099 Reviews
309Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
April 29, 2017
Jim Thompson Chrysler are great to deal with, each individual will bend over backwards to do all they can to ensure you are happy with the services provided.
Written By: Chris P
April 28, 2017
Brought my vehicle in for a recall .. dropped it off at 930 am. . It's 130 pm still waiting and they haven't even looked at the vehicle. . What was the point on making a appointment?.. I'll never buy a vehicle here again
Written By: Bill H
April 27, 2017
We purchased a vehicle recently from Car Loft which is owned by Jim Thompson. Almost immeditaly started noticing isssues with the heating and cooling system. We called the dealership and got the run around. Eventually they sent us in to the Jim Thompson service department where they discovered the issue. The dealership now wants us to pay a 2000 dollar repair that they knew the vehicle needed when they sold it to us but withheld this info from us at purchase. Filing a complaint against dealership. They only care about the sale here and any issue you have afterwords is just an opportunity to rip you off for more of your money.
Written By: Jon M
It is an unfortunate reality in this business that vehicles have mechanical issues. That is why we offer all our clients many options with warranties and explain in detail the advantage of purchasing and the disadvantages of not. It is impossible to predict when something may fail in the future and equally as impossible to say the issue was a pre-existing one, three months later. As always, we are willing to help our clients and would be happy to do the repair at a discounted rate. Please contact us should you wish to make an appointment. - S Binnie, General Manager
April 27, 2017
We purchased a vehicle recently from Car Loft which is owned by Jim Thompson. Almost immeditaly started noticing isssues with the heating and cooling system. We called the dealership and got the run around. Eventually they sent us in to the Jim Thompson service department where they discovered the issue. The dealership now wants us to pay a 2000 dollar repair that they knew the vehicle needed when they sold it to us but withheld this info from us at purchase. Filing a complaint against dealership. They only care about the sale here and any issue you have afterwords is just an opportunity to rip you off for more of your money.
Written By: Jon M
It is an unfortunate reality in this business that vehicles have mechanical issues. That is why we offer all our clients many options with warranties and explain in detail the advantage of purchasing and the disadvantages of not. It is impossible to predict when something may fail in the future and equally as impossible to say the issue was a pre-existing one, three months later. As always, we are willing to help our clients and would be happy to do the repair at a discounted rate. Please contact us should you wish to make an appointment. - S Binnie, General Manager
April 21, 2017
Easy car buying experience. Sylvia in the service department is amazing!!!
Written By: Jarrod H
April 21, 2017
Easy car buying experience. Sylvia in the service department is amazing!!!
Written By: Jarrod H
April 15, 2017
The guy we bought from was great, however, we had an awful time with service receiving our vechile andall aspects of the service.
Written By: Erin O
Hi Erin, great to hear that your buying experience went off without a hitch! As we are always looking at ways to improve service in all areas, would you mind sending me a private message with regards to your experience when you received your vehicle. Thanks for your help. - Kelly, Online Manager
April 13, 2017
Platinum Detail, amazed how clean vehicle was returned. Super job,
Written By: Patrick B
February 18, 2017
wow !! the guy i dealt with on the phone today was super nice! took the time to look up stuff for me and explain it very clearly to me!! whoot whoot. you have my business from now on
Written By: DN G
February 02, 2017
Dean in sales is great straight shooter and no games and I really like my ram pick up's I'm on my third ram sport and looking at a 2017. But they have the worst service department I've ever seen and this is evident from all the comments and reviews here. I find it shocking that I'm actually relieved my truck is off warranty so I don't have to deal with them anymore. I've wasted so much of my time on multiple visits for the same problem. Before they'll finally fix it. I would think with the Internet and the fact that you can buy a new vehicle anywhere for the same price that service would be a major priority in making sure that people want to buy at your dealer. I'm thinking after 15 years of driving rams maybe it's time to try a ford.
Written By: Tim W
