Jonker Honda
19515 Langley Bypass , Surrey, BC, V3S6K1
Member since May 15, 2017
19515 Langley Bypass Surrey BC V3S6K1Overall Score
Jonker Honda156 Reviews
25Review Ratings Breakdown
Consumer Reviews
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September 18, 2018
Very good service.... girl at Service Counter was awesome and very friendly! Would recommend to anyone with a Honda 🤠👍
Written By: Loretta B
Thank you!
September 17, 2018
Written By: Marisa B
September 17, 2018
Written By: Marisa B
September 16, 2018
Written By: Sean T
Thank you!
September 16, 2018
Written By: Sean T
Thank you!
September 15, 2018
Written By: Jonathan S
Thank you!
September 15, 2018
Written By: Jonathan S
Thank you!
September 15, 2018
Written By: Stephen S
Thank you!
September 15, 2018
Written By: Stephen S
Thank you!
September 13, 2018
I purchased a Honda Odyssey from this dealership. It was a quick transaction and from explanation of the sales manager, I understand that this is why so many things fell through the cracks. I had brought in my Hyundai Santa Fe for trade in inspection, they inspected it for half an hour the morning of the sale and they had told me what they would give me for it, then, later on in the day, in the middle of signing the papers for purchase they decided to change the price they were offering for my trade in. My initial impression was that they were purposefully trying to rip me off with my trade-in as I was already committed and had my crying 6 week old baby beside me, but after some extensive conversations with the sales manager, and a few days to cool off, I've concluded that they were not. I believe it was just a failure in the systems they have in place. I can say that after all was said and done, the finance person (Alisha, very nice and helped with the experience as best she could) salesman (Thomas), and sales manager (Iliya) did genuinely feel bad for telling me one price, and then at the last minute changing the price they were going to give me for my trade in. I believe the deal that I received in the end was in their eyes fair since they had decided to just sell it to a broker, rather than trying to resell it themselves. But after feeling like I was being blamed for their lack of thoroughness during the trade in inspection, when in reality it was a failure of their systems that they have in place, I would recommend to approach this dealership with caution. In my opinion, it doesn't have the ability to offer a good, consistent experience, nor the customer service skills to adequately deal with an upset customer after their systems have failed. If I had more experience with trading in a car, perhaps I could have walked the dealership through all the important things that they should have inspected to give me a proper valuation, but really I feel like this should be the responsibility of the dealership since they do it several times a day. Edit: I am surprised and disappointed by the response by Jonker. Failure to take responsibility for their oversights makes me feel like customers will continue to have similar experiences to me as I feel Jonker is unlikely to improve for future transactions. For the record, this car was described to them as a ex-US car the week before when I first looked at my Odyssey to purchase, I did not know I had to re-mention it at the time of trade-in, especially since it clearly says "Mi" on the speedometer and odometer. I did tell the sales person that I had a set of all-season tires with the original Hyundai rims that I did not know the condition of but would bring in when we traded the car in. He said this was fine and to make sure to bring them in as part of the deal. I was not present for his conversation with his sales manager when he described my car to him. My car was definitely not purposely introduced at the last minute and I find it insulting that they would insinuate that there was some sort of intent on my part to deceive, as I told the salesman and finance person that my wife was out of town with the car until the day that we were purchasing, and they said that was no problem, just bring it in in the morning and we would make the trade at that point. My guess is that their team did not communicate as the sales team was different the 1st and 2nd days that I was there. I did mention to them that my friend works for Hyundai, and gave me what he felt like the value of the car would be on trade in. If they were too far off, he would consider selling it for me. The difference was still a few thousand dollars, so substantial, but taking the tax savings into account not enough where it was worth the hassle and risk involved in bringing it elsewhere to sell. Seeing their response to my review, I feel different now than I did at the end of the transaction, as I did feel some remorse from the sales manager, salesman and finance person by the end of purchase.
Written By: Dan T
Jonker Honda's Position on this transaction is that the trade-in wasn't properly described to us and was purposely introduced at the last minute. Dan asked what his car was worth and that he might trade it and It was appraised originally as a 2013 Santa Fe with no accidents, Canadian Car, with 77,000 kilometers on it. Dan said he would consider it, but that he would probably give it to his Hyundai Manager friend who wanted it. After the fact of his delivery, we discovered that it was a: no accidents, ex-USA car, with 77,000 miles on it. 77,000 miles is really, 123,000kms. The car had winter tires on it at time of appraisal and was described as having a new set of all-season tires on rims that would be included with the car. That set which was shown to us and was actually bald and scratched. Dan, the customer is right that this was a breakdown with the usual process. We apologize for offering more for his Trade-In and then having to backpedal when all the facts were available.
