Jonker Honda

September 02, 2018

Great service of cars as well as customers.

Written By: Ronakk P

September 02, 2018

Awesome place. Great service. Great ppl. Only place I bring my car. Great job. Ty :)

Written By: Harpreet S

September 02, 2018

Awesome place. Great service. Great ppl. Only place I bring my car. Great job. Ty :)

Written By: Harpreet S

September 01, 2018

They took care of everything very quickly and called me right when it was finished.

Written By: Athena K

September 01, 2018

They took care of everything very quickly and called me right when it was finished.

Written By: Athena K

September 01, 2018

Written By: Jessica P

September 01, 2018

Written By: Jessica P

August 31, 2018

I made an appointment to replace my transmission fluid at Jonker Honda. I booked it on the website, then called to reconfirm the final price it would be (as the website gives an estimate price). I gave them all the details of my vehicle including transmission type, and they informed me the final price was $112.88 (this is up on the board in their service area as well). When I showed up for the appointment, they had increased the price by $52, they said because it was a CVT transmission. I had already told this to person on the phone days prior, but they had apparently been incorrect, and this was the final price. Since the job is actually easier than an oil change (I just didn't want to do it), I felt like over $160 for this was too expensive, and I had to cancel the appointment. The staff were friendly and helpful though and understood why I didn't want to go ahead with the service. Perhaps this is a less-common transmission / service job, but staff should be trained on the variety of transmissions types and the different costs associated with it so other customers don't end up wasting time.

Written By: James H

August 31, 2018

I made an appointment to replace my transmission fluid at Jonker Honda. I booked it on the website, then called to reconfirm the final price it would be (as the website gives an estimate price). I gave them all the details of my vehicle including transmission type, and they informed me the final price was $112.88 (this is up on the board in their service area as well). When I showed up for the appointment, they had increased the price by $52, they said because it was a CVT transmission. I had already told this to person on the phone days prior, but they had apparently been incorrect, and this was the final price. Since the job is actually easier than an oil change (I just didn't want to do it), I felt like over $160 for this was too expensive, and I had to cancel the appointment. The staff were friendly and helpful though and understood why I didn't want to go ahead with the service. Perhaps this is a less-common transmission / service job, but staff should be trained on the variety of transmissions types and the different costs associated with it so other customers don't end up wasting time.

Written By: James H

August 31, 2018

I was very disappointed with the level of service from Jonker Honda. I purchased my van ‘subject to inspection’ which they assured me was only a formality and I would receive delivery in two days. Two days later I was informed that there was a recall on the vehicle and I would have to wait till Monday, on Monday they said I could pick it up on Friday, then I was called and told I couldn’t pick It up Friday and that I would be two more weeks. At this point I was starting to become frustrated because I had not planned on going two more weeks without a family car (my wife and I have 4 children) and we were having to borrow vans and possibly even rent one. When I explained to them that this was causeing me a lot of trouble and asked for help they said there was nothing they could do and I could pick up my deposit if I wanted. Eventually the van was finished and I picked it up two and a half weeks after I bought it. I left feeling like we were definitely not a priority. Whenever I asked for information I was told they didn’t know how long it would be. The sales department just blamed everything on the service department instead of getting the information and explaining it to me. They couldn’t even tell me what the recall was for. I would have appreciated if they worked together for the customer instead of each person just trying to pass the buck. Also, they gave me a scratch card which I was told would be a discount off the purchase price and then it turned out to be a gift card for the service department which was a disappointment. Then when I got in the car to drive away the radio wouldn’t work. Now I need to go back to the service department to have that fixed. In the end I bought the car because we have been without a van for too long and school is starting next week which doesn’t leave me much time to look for anything else. I understand that parts can be back ordered and have lead times, but the lack of information shared and unwillingness to help left me very frustrated and annoyed. I will not be recommending Jonker Honda to anyone I know.

Written By: Tessa t