Barrhaven Mazda
520 Motor Works Private , Ottawa, ON, K2R 0A5
Member since May 18, 2017
520 Motor Works Private Ottawa ON K2R 0A5Overall Score
Barrhaven Mazda599 Reviews
74Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 18, 2023
Especially thanks to Bogdan and Adnan, who helped us make our purchase smoothly. My salesman Bogdan is patient with us and explained very well during our purchase process. Thanks to you guys.
Written By: velea A
Congratulations on your new vehicle and thank you so much for sharing your experience with us and for giving us a 5-star review. I will share this with the team. We hope to see you again soon.
March 17, 2023
I had an amazing experience leasing a new car from this dealership, thanks to Bogdan and Adnan. Even though their working hours had ended, both of them went above and beyond to provide me with the best possible service and support. Bogdan introduced me to the new brand Mazda CX5 and explained all the terms of the lease agreement in detail. He was extremely patient, knowledgeable, and professional throughout the entire process, and I felt confident in my decision to lease a Mazda CX5. Adnan, the finance manager, also provided me with exceptional service by expediting the finance process as an urgent case, so that I could get the car the very next day. He was quick, efficient, and very helpful in addressing all my questions and concerns. I am very grateful to Adnan and Bogdan for their amazing service, support, and dedication, and I would highly recommend this dealership to anyone looking for a new car. Thank you, Bogdan and Adnan, for making my car leasing experience such a positive one!
Written By: Jalil O
We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience. We will be sharing your feedback with our team. Enjoy your newly leased Mazda CX5 and please revisit us soon!
Disappointing
March 02, 2023
Such a disappointing car shopping experience. I will start off by saying that the car sales associate, Sky, was great and did all he could on his end. We dealt with him and the sales manager, Karim, when we were ready to make a deal and sign off on the offer. We signed at an agreed upon price for the new vehicle as well as an agreed price for my current vehicle. We then went to the individual at financing, who advised us that the sales manager made a mistake and did not take the remaining balance owed on my current vehicle into consideration and applied the total trade in value to the new car. I asked the salesman and Karim on more than one occasion, prior to signing, if the amount owing on my trade in was taken into consideration they advised that it was. Once financing advised us that it would be approximately 60$ more biweekly than the signed/agreed upon bi weekly payment we walked out. We returned about 30 minutes later because I wanted to see a copy of the paper that I had signed with our original agreed price for the new vehicle and Karim advised they had shredded the paper. I understand people make mistakes but the lack of transparency through the whole process was disappointing. The fact that not even thirty minutes later they shredded the paper with a signature agreeing on a predetermined amount was very telling.
Written By: Maria
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February 18, 2023
My husband and I recently purchased a Mazda CX5 and only have amazing things to say about this dealership and their staff. We were not fond of having to buy a used car in this market but Alex made us feel comfortable from the beginning. He was extremely knowledgeable and answered all our questions right away. He was quick to respond and ensured we were making a good decision. Adnan did our financing and also took his time to thoroughly go through our options and the contracts. He was quick to respond and made the dreaded process of buying a vehicle not so bad! Also thanks to Karim who treated us like family and was friendly throughout the entire experience. Thank you all!
Written By: Kayla G
Thank you, Kayla. We appreciate your feedback and the 5 STAR review!
February 17, 2023
Bogdan provided great service and answered my many questions!
Written By: Tara R
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
January 31, 2023
Written By: Priya S
Hi Priya, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
January 29, 2023
Ciel, Adnan, and the team were very kind and helpful throughout the process. From facilitating every step, to making me feel comfortable throughout. They were patient and willing to answer any questions in a timely manner. I recently purchased a used vehicle from this dealership and I can confirm that the vehicle was as advertised. The team was also present and willing to help post-purchase. I would highly recommend Barrhaven Mazda.
Written By: Niklas R
We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
January 29, 2023
Bogdan did an awesome job showing us the Volvo XC40. He is a very knowledgeable and professional sales representative. I would definitely buy a car from him in the future.
Written By: MM M
Thank you, MM. We appreciate your feedback and the 5 STAR review!
January 18, 2023
Amazing experience with this dealership. It was the first dealership I visited on my journey and after quickly realizing limited inventory everywhere and that I’d have to order my vehicle, I immediately knew this was the dealership I wanted to deal with. Ciel was my sales representative and I can’t say enough good things about him. He is professional, approachable, informative and we even had a couple good laughs on test drives. Dealing with Ciel for the sale and Adnan for the finance piece was effortless on my part. They were both amazing through every step. I love my new CX 30, and it got through a 33 hour, 2600km drive through the northeast safe and sound. If I had one complaint it would be that they both have better hair than me…. but that’s on me lol. Thank you again Barrhaven Mazda, I’ll see you when I’m back in town :)
Written By: Karen G
Congratulations on your new vehicle! We are happy to know about your awesome experience of purchasing your new car with us. Thanks for the 5-star review! We hope to see you again soon.
January 07, 2023
Daniel was friendly and provided me with the best advice. He even went far and beyond in providing me with great rates but unfortunately due to personal reasons was not able to proceed with the deal. Would highly recommend coming here if you are interested in buying a new car.
Written By: Melvin J
Thank you, Melvin. We appreciate your feedback and the 5 STAR review!
