Barrhaven Mazda
520 Motor Works Private , Ottawa, ON, K2R 0A5
Member since May 18, 2017
520 Motor Works Private Ottawa ON K2R 0A5Overall Score
Barrhaven Mazda599 Reviews
74Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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December 10, 2022
Written By: Linda W
Hi Linda, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
December 07, 2022
Bought a Mazda CX-5 Signature from Alex in early December 2022. While negotiations for a car are never fun (especially in this market!), overall it was an excellent experience and we ended up with a fair price for the entire package of car, trade-in, winter tires etc. The entire team was polite, professional, efficient and willing to discuss options. Now we are just waiting for the vehicle to be delivered.
Written By: Dale R
Congratulations on your new vehicle and thank you so much for sharing your experience with us and for giving us a 5-star review. I will share this with the team. We hope to see you again soon.
No one answers the phones, no one helps you
November 18, 2022
They never answer the phone, sales, service, just rings usually. Impossible to book a service appointment or get any help from a person.
Written By: kayleigh
Related Staff:
There are no staff members associated with this review.
November 01, 2022
Well, Sales manager Daniel and sales person James were highly cooperative and helpful in the process of buying the car, financial manager Adnan was a wonderful person and very patient, we loved the experience and we appreciate the effort they have done with us, the only complaint is the that in order to buy the car you have to buy extra service packages that you might or might not need, but at the end it is all about the supply chain.. Highly recommend this dealer.!
Written By: Ahmed M
Hi Ahmed, thank you so much for sharing your experience with us. We hope to see you again soon.
October 28, 2022
I just bought a 2022 Mazda 3 turbo from Alex at Barrhaven Mazda. The dealership is amazing and staff are exceptional. They are very knowledgeable, helpful and passionate. Alex ensured the car buying process went smoothly and kept me well informed. I am extremely happy with my new car and strongly recommend Mazda to everyone I know. Ty.
Written By: Cedric C
Congratulations on your new vehicle and thank you so much for sharing your experience with us and for giving us a 5-star review. I will share this with the team. We hope to see you again soon.
October 08, 2022
I love my car that I got here- so I am happy with the purchase. The experience was a bit frustrating and here is some advice: -there are no deals to be had right now when buying a car- if it is too good to be true, question it. The customer is at a disadvantage. -ask for an itemized invoice before agreeing to anything -take notes or record your meeting with the salesperson -watch for dealer add ons- they will try to sell you things you don’t want or need -try to pay cash as much as possible as they will gouge you with the interest rate and charges to finance. -walk away before making a decision and do your research on buying a used car. There is no cooling off period and sales are final.
Written By: Helen G
Hi Helen, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
September 24, 2022
Terrible experience, the sales team and finance team were talking different terms, seems it was more of an ego war going on between them.
Written By: anubhav a
Hi Anubhav, we are very sorry to learn that your experience with us was less than adequate. If you would kindly contact our customer service department customerservice@dilawricanada.com so we can formally assist you in making this right.
September 23, 2022
I don't want to drive over just to find out your listing price on a new or used car you have on the lot. I'll just go buy from Performance Mazda instead!
Written By: Stefan D
Hi Stefan, we are very sorry to learn that your experience with us was less than adequate. If you would kindly contact our customer service department customerservice@dilawricanada.com so we can formally assist you in making this right.
September 13, 2022
This review is directly related to the service department, not the sales department. We brought a car in for a brake squeal and they recommended a brake service which did not work and now they won't warranty the brakes because they are saying we serviced it elsewhere.
Written By: John B
Hi John, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
September 11, 2022
With the car shortage in place, they force you to pay for additional services and warranties on top of the exorbitant admin fee. Stop trying to mint money off of these difficult times.
Written By: Aditya S
Hi Aditya, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
