Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1495 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
August 15, 2020
I have been working with Nazem and Heshan at the Dundas St. E location, today we signed for our new truck. These 2 guys were awesome to deal with. Not only were they friendly and took the time to explain everything with my wife and I they were awesome with my 2 sons (ages 2.5 and 10months). Extremely friendly place and I will be back in the future!.
Written By: Joshua B
Hi Joshua, Thank you for taking the time to leave us a review! We are so happy to hear that you has a great experience with our dealership and with Nazem and Hesham! Our sales team are experts at what they do and we take pride in going above and beyond to ensure our customers feel informed, reassured, and confident in their purchases with us! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! We look forward to future business with you & your family, Welcome to the Empire Auto Group Family!
August 13, 2020
Unfortunately a had a very disturbing experience with a "so called" fiance professional ... The front of house staff are excellent , but once transferred to fiance dept that is were the professionalism ended. The child actually called back from a company phone to tell me off.. UP DATE ... Nick the owner has rectified all the concerns ... They truly care for their customers ... I will be a Customer in the future and recommend all to give them a try ... Again Thank You Nick
Written By: james c
Hey James! We're so sorry to hear that you had a bad experience with us! We would really appreciate it if you gave us a call to educate us on what went down and how we could be doing better. Nick, the owner, is personally eager to hear from you and I can give you his direct number if you give us a call. Our number is 519 659 0888 and we're open from: 9am-8pm Monday-Thursday 9am-6pm Friday 9am-5pm Saturday Looking forward to hearing about your experience! Hanan.
August 11, 2020
SUPER IMPRESSED!!! So thankful that FB brought this dealership to my attention. I cannot emphasize enough what a top notch experience this has been from start to finish (although my car comes next week!). Sam and Sean were both absolutely crucial to helping me make what for me is a big decision to finance a car. I felt like they both had their strengths and expertise which they used to ensure I was absolutely well informed every single step of the way even to the point of both of them coming with me on the test drive (exactly what I needed to feel confident in my purchase since I was already so well established with Sam). I honestly could not recommend these guys enough and I will be recommending them both to anyone who asks me! Great job guys - super impressed!
Written By: Krzysztof &
Hi Krzysztof and Melissa, Thank you for taking the time to leave us such a lovely review! Hooray for Facebook! We are so happy to hear that your experience with our dealership and with Shawn and Sam was rewarding and fulfilling. Our sales team are experts at what they do and we take pride in going above and beyond to ensure our customers feel informed, reassured, and confident in their purchases with us! Thank you for recommending us! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
August 07, 2020
Sam and Shaun are the best! They brought our vehicle from London to Brampton Just so we could see how it! They found exactly what we were looking for! They were so friendly and polite! They’re very thorough and move mountains with the greatest of ease!! I highly recommend Empire Auto Group!!
Written By: Sunny V
Hi Sunny, Thank you for taking the time to leave us a review! We are thrilled to hear that you had a wonderful experience at our dealership and with Sam and Shawn! We strive to make everyone who walks through our doors feel welcomed and at home. We pride ourselves on being able to meet all of our customers individual needs and for having decades-long relationships with multiple organizations in the auto industry that put us in the unique position of being able to move mountains with ease, as you put it! Thank you for recommending us! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
August 06, 2020
Hanan offers fantastic customer service. She is a great listener and goes above and beyond to try to resolve any issues. I felt fulfilled by her empathetic approach and her willingness to address any issues! She's an asset to the company and a wonderful reflection of their commitment to quality customer care. She singlehandedly earned all five of these stars!
Written By: Samir J
Hi Samir! Thank you for your glowing review of Hanan, our Customer Experience specialist! We pride ourselves on our quality customer service and that includes our ability to resolve all customer issues to their satisfaction! We are thrilled that we were able to satisfy you! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
August 01, 2020
Shawn Uz was extremely helpful and very comfortable to deal with ! He was genuine and even helped me get my interest rate down from my previous loan . I would high recommend him to anyone who is looking for a vehicle . Thanks Shawn
Written By: Kim L
Hi Kim, Thank you for taking the time to leave us a review! We are so happy to hear that you had a wonderful experience at our dealership and with Shawn! We strive to make everyone who walks through our doors feel welcomed and at home. We pride ourselves on being able to meet all of our customers individual needs and for offering extremely flexible and diverse financing options! Thank you for recommending us! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
August 01, 2020
Shawn Uz was extremely helpful and very comfortable to deal with ! He was genuine and even helped me get my interest rate down from my previous loan . I would high recommend him to anyone who is looking for a vehicle . Thanks Shawn
Written By: Kim L
Hi Kim, Thank you for taking the time to leave us a review! We are so happy to hear that you had a wonderful experience at our dealership and with Shawn! We strive to make everyone who walks through our doors feel welcomed and at home. We pride ourselves on being able to meet all of our customers individual needs and for offering extremely flexible and diverse financing options! Thank you for recommending us! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
July 27, 2020
Empire is amazing..all the staff are extremely friendly and make you feel at home as soon as you walk in. Got a great rate on an awesome new vehicle. Couldn't be happier. Thanks everyone.
Written By: Jess D
Hi Jess, Thank you for taking the time to leave us a review! We are so happy to hear that you had a wonderful experience at our dealership! We strive to make everyone who walks through our doors feel welcomed and at home. Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
July 26, 2020
Written By: Tylor C
Hi Tylor, Thank you so much for taking time to leave us a review! We are thrilled that you had a great experience at our dealership! We strive to make sure everyone who walks through our doors feels welcomed and taken care of and walks away with their dream car! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
July 25, 2020
USELESS AND RUDE STAFF. MANY phone calls, emails no one ever calls back. (WELL before covid). Left on hold 3 times for more than 1/2 hour. RUDE staff, was told "we have this coming in next week call back" same song and dance for over 2 months. Would email, call NO response Went elsewhere . USELESS dealer RESPONSE : Maybe that is because I used ANOTHER EMAIL. Your sales staff are USELESS. Read again what I said! Completely useless unless you are buying a 20 plus grand car.
Written By: Lynne
Hello Lizzy, Thank you for your feedback, we value every customer review, whether it is good or bad. We attempted to find your customer information in our database, and we were unable to locate you. If you would kindly like to contact the owner Nick, he would very much appreciate an opportunity to discuss this matter further with you, and we hope to resolve any concerns you may have as soon as possible. We very much look forward to hearing from you at your earliest convenience. Our contact number is (519) 659-0888 We look forward to speaking with you, and hope we can resolved your question.
