Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1495 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 25, 2020
USELESS AND RUDE STAFF. MANY phone calls, emails no one ever calls back. (WELL before covid). Left on hold 3 times for more than 1/2 hour. RUDE staff, was told "we have this coming in next week call back" same song and dance for over 2 months. Would email, call NO response Went elsewhere . USELESS dealer RESPONSE : Maybe that is because I used ANOTHER EMAIL. Your sales staff are USELESS. Read again what I said! Completely useless unless you are buying a 20 plus grand car.
Written By: Lynne
Hello Lizzy, Thank you for your feedback, we value every customer review, whether it is good or bad. We attempted to find your customer information in our database, and we were unable to locate you. If you would kindly like to contact the owner Nick, he would very much appreciate an opportunity to discuss this matter further with you, and we hope to resolve any concerns you may have as soon as possible. We very much look forward to hearing from you at your earliest convenience. Our contact number is (519) 659-0888 We look forward to speaking with you, and hope we can resolved your question.
July 22, 2020
Fraudsters
Written By: Jayden S
Hello Jayden, Thank you for your feedback, we greatly value all our customers and will always strive to do our best to resolve any issues! I am proud to state that our 4.7 star rating is a testimony to our quality service, and therefore, I am sure we can help clear address your concerns! We attempted to find your customer information in our database, and we were unable to locate you. Please give us a call at 519 659 0888 and ask to speak to Hanan at Customer Relations, she would very much appreciate an opportunity to discuss this matter further with you, and we hope to resolve any concerns you may have as soon as possible. We very much look forward to hearing from you at your earliest convenience.
July 22, 2020
Written By: Tracey-Ann O
Hi Trace-Ann, Thank you so much for taking time to leave us a review! We are thrilled that you had a great experience at our dealership! We strive to make sure everyone who walks through our doors feels welcomed and taken care of and walks away with their dream car! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
July 22, 2020
Written By: Tracey-Ann O
Hi Trace-Ann, Thank you so much for taking time to leave us a review! We are thrilled that you had a great experience at our dealership! We strive to make sure everyone who walks through our doors feels welcomed and taken care of and walks away with their dream car! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
July 22, 2020
Written By: Tracey-Ann O
Hi Trace-Ann, Thank you so much for taking time to leave us a review! We are thrilled that you had a great experience at our dealership! We strive to make sure everyone who walks through our doors feels welcomed and taken care of and walks away with their dream car! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
A little mix up
July 22, 2020
4 years ago I purchased the truck from Empire Auto. Recently I had money come out of my account that was taken by Empire Auto Group. I contacted Sami and he very quickly read snow to the bank to resolve the situation. As I am away from home I really appreciate that they took the matter seriously. The bank had given them incorrect information resulting in money being withdrawn from my account. I have seen a ton of bad reviews but from my personal experience I have never had an issue in dealing with anyone from Empire Auto Group. I will be back again shortly for a new truck.
Written By: Michael
Related Staff:
There are no staff members associated with this review.
July 20, 2020
Excellent Experience. Dealt with Nour and Sammy; they were both very accommodating, friendly and professional. Would definitely recommend; and will be buying more work vans from here also (and personal vehicles:).
Written By: ACE S
Hi there, Thank you so much for taking time to leave us a review! Nour and Sammy are delighted to hear that you were enjoyed the service you received with us! Our hard-working and dedicated team here at Empire East are extremely committed to their customers, and will do everything that they can do to make your customer journey as smooth and fulfilling as possible. Each customer is a valued member of the Empire family, and our team will work hard to provide you with your dream car that suits your needs and lifestyle! Thank you for recommending us! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! We look forward to working with you again! Welcome to the Empire Auto Group Family!
July 18, 2020
Shawn and Sam sold me a gorgeous car and I’m blessed to have met them !! Easy to deal with , financing was quick and the rate was prime!! super friendly , will recommend ! Thank you
Written By: Brooklyn B
Hi Brooklyn, Thank you for taking the time to leave us a review! We are thrilled that you had a great experience at our dealership and with Sam and Shawn! We strive to make sure everyone who walks through our doors feels welcomed and taken care of and walks away with their dream car! Thank you for recommending us! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
July 18, 2020
Service is great and staff are really nice.
Written By: jp m
Hi JP, We appreciate your time writing a review! We are happy to see you had such wonderful experience at our dealership and that service was able to help you. If you have any questions or need our assistance, please do not hesitate to call our dealership (519) 659- 0888 Welcome to the Empire Auto Group Family!
July 17, 2020
Service was great. Definitely recommend to everyone
Written By: John N
Hi John, We appreciate your time writing a review! We are happy to see you had such wonderful experience at our dealership and that service was able to help you. If you have any questions or need our assistance, please do not hesitate to call our dealership (519) 659- 0888 Welcome to the Empire Auto Group Family!
