Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1496 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 08, 2020
Written By: Marcia C
Hi Marcia, Thank you for your review, we really appreciate each one of our customer's review. We are also happy to announce that we have expanded our Service department team and facilities, and are now able to provide a free 21-point inspection with each oil change. Furthermore, we have more technicians on site to help you with any maintenance or repairs that you may require. If you are thinking about booking your next oil change, please feel welcome to call our dealership and we will be happy to assist you: (519) 659-0888
March 05, 2020
Today I walked in to empire auto group on dundas and my dreams came true! mustang convertible! I cant believe it ! They financed me when I thought it wasn't possible ! Thank you Sam Thank you Kareem , Thank you Hass! You guys made my summer one to remember ! Nick Soufan has a All star team who knows how to take care of the clients! Made me and my wife feel like family! So proud to be part of this experience! Life is so good !!!
Written By: Robert B
Hi Robert, Thank you for the time you have taken to leave feedback, we are grateful for each and everyone of our customer's responses (good or bad). We are delighted to hear that you had such a wonderful experience with our team. Sam, Kareem, and Hass are diligent members of the Empire Auto Group Family, and work tirelessly to provide an exceptional customer service for each and every one of their customers; so it is great to have feedback that reflects their work ethic. We hope you have an amazing Summer in your Mustang Convertible. Welcome, (to you and your wife) to the Empire Auto Group Family!!!
March 05, 2020
Today I walked in to empire auto group on dundas and my dreams came true! mustang convertible! I cant believe it ! They financed me when I thought it wasn't possible ! Thank you Sam Thank you Kareem , Thank you Hass! You guys made my summer one to remember ! Nick Soufan has a All star team who knows how to take care of the clients! Made me and my wife feel like family! So proud to be part of this experience! Life is so good !!!
Written By: Robert B
Hi Robert, Thank you for the time you have taken to leave feedback, we are grateful for each and everyone of our customer's responses (good or bad). We are delighted to hear that you had such a wonderful experience with our team. Sam, Kareem, and Hass are diligent members of the Empire Auto Group Family, and work tirelessly to provide an exceptional customer service for each and every one of their customers; so it is great to have feedback that reflects their work ethic. We hope you have an amazing Summer in your Mustang Convertible. Welcome, (to you and your wife) to the Empire Auto Group Family!!!
March 03, 2020
This was honestly the best service Ive ever had. I don’t usually review things but this is the best customer service I received. Sam took such good care of me and got me in a car I never imagined having. I will keep going there to get any cars in the future and will recommend going to get a car here
Written By: zack b
Hi Zack, Thank you so much for taking time to leave feedback, we appreciate your time. We are so happy to hear that you received exceptional customer service from Sam. He is a very dedicated and hard working member of the team. He is very dedicated to making the customer experience the easiest and most supportive experience you will ever have! If you ever have any questions, please always feel welcome to call the dealership, and we will be happy to assist you in anyway that we can. Welcome to the Empire Auto Group Family!!!
February 29, 2020
Written By: Thor T
Hi Thor, Thank you for your feedback. It is a pleasure to hear that you had such a great customer service experience with our team. All our team work incredibly hard to meet the needs and expectations of their customers, and it is great to hear that you felt this. If you have any further questions, please feel welcome to call the dealership, and we will be happy to support you. Welcome to the Empire Auto Group Family!
February 29, 2020
Written By: Thor T
Hi Thor, Thank you for your feedback. It is a pleasure to hear that you had such a great customer service experience with our team. All our team work incredibly hard to meet the needs and expectations of their customers, and it is great to hear that you felt this. If you have any further questions, please feel welcome to call the dealership, and we will be happy to support you. Welcome to the Empire Auto Group Family!
February 29, 2020
I purchased a 2011 Maxima a year and a half ago from Empire Auto's sister company and had to accept a really high interest rate because of a bankruptcy. Regardless of the rate, they helped me build my credit. I recently received a call from Charmaine at Empire Auto East wanting to get me into a newer car at a lower interest rate. As I was very happy with my 2011 Maxima, I said she was gonna have to pry me out of it. Basically get me into another Maxima. Lol! To my surprise, they just got a 2017 Maxima in at the time of our conversation. So of course I went in to go over everything. Not only did Charmaine get me into a new 2017 Maxima but she was able to get my interest rate down 11% points. I am extremely happy with my new car and rate and am very grateful for all the hard work Charmaine did for me. I recommend Empire Auto to everyone, no matter your situation. Thank you Charmaine and Empire Auto!
Written By: Brad J
Hi Jessica, Thank you for your review and time, we appreciate our customer's feedback. It was our pleasure to help you to build your credit, and we are very pleased that you felt you received exceptional customer service from one of dedicated team members Charmaine. Charmaine is a very hard worker who always tries to get the best deal for each of her customers. We try our very best to satisfy all our customer requirements when selecting a vehicle, and we never forget our customers once they leave the dealership. If we can ever do more to assist our customers, we will do so. We hope you enjoy your new 2017 Maxima, and if you ever have any further questions, please feel welcome to call our dealership.
February 25, 2020
Buyer beware - the safeties are forged. The cars are unsafe. No brakes on cars lights don't work. Do not buy here. They say they will fix it. They lie and don’t fix it. Too much money for cars that are unsafe and undrivable.
Written By: KAREN H
Hello Karen, Thank you for your review. We would kindly advise that we are a family run business, and we pride ourselves on hiring personable and professional individuals as part of our team. When an employee does not fulfill the responsibilities of their position within our company, we try to give them an opportunity to redeem themselves. However, in your husband's case, he did not capitalize on the chances that he was given to perform within his position with our company! For these reasons, he was terminated from his role at our company. We wish both you and your husband a bright and happy future. Empire Auto Group Family!
February 24, 2020
Terrible experience! Talked to a weird guy (John) and he seriously creeped me out. Greasy sales guys with fake smiles! Won’t go back to thos place! Update: BUYER BEWARE THEY ARE FIRING THE EXPERIENCED LICENSED TECHNICIANS.
Written By: KAREN H
Hello Karen, Thank you for your review. We would kindly advise that we are a family run business, and we pride ourselves on hiring personable and professional individuals as part of our team. When an employee does not fulfill the responsibilities of their position within our company, we try to give them an opportunity to redeem themselves. However, in your husband's case, he did not capitalize on the chances that he was given to perform within his position with our company! For these reasons, he was terminated from his role at our company. We wish both you and your husband a bright and happy future. Empire Auto Group Family!
February 20, 2020
After an misunderstanding, I spoke with Kareem and Nick and resolved a problem. Both parties are very willing to work with the customer to build a professional report and long standing relationship. The two make it worth your while to get things done!
Written By: Jennifer L
Hi Jennifer, Thank you for your customer review and feedback. We appreciate all of our customer's reviews, and we are happy to hear Nick and Kareem were able to come to a positive outcome with you. If you have any further questions, please always feel welcome to call our dealership and we will be very happy to assist you.
