Jim Thompson Chrysler Dodge
805 Gardiners Road , Kingston, ON, K7M 7E6
Member since June 02, 2017
805 Gardiners Road Kingston ON K7M 7E6Overall Score
Jim Thompson Chrysler Dodge1099 Reviews
309Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 27, 2023
I've bought from Shaun and nick and my experience there is always the best. They treat me not just like a customer. But family. Thank you so much for my new truck. 3rd vehicle purchased so far from them.
Written By: Violet A
Violet, thank you for the five star review and for being a returning customer! We definitely consider our customers a part of the Thompson Chrysler family. Nick and Shaun are very appreciative of your continued business and hope that you are absolutely loving your new truck. We can't wait to see you again when the time comes. Don't be afraid to say hi when you're in for service! Thank you again, Violet. - The Team at Thompson Chrysler
November 27, 2023
Written By: Riley H
Hey Riley, thank you for the five star review! We're glad that you enjoyed your experience with our team. We hope to see you again in the future! - The Team at Thompson Chrysler
November 27, 2023
My service at Thompson Chrysler was superb!! Riley is amazing!
Written By: Elizabeth A
Hi Elizabeth, thank you for taking the time to leave us a five star review! We're thrilled that you enjoyed your experience with our newest team member, Riley. Enjoy your new vehicle and if you need anything in the future, please reach out to us. We are always happy to help. Thank you, again Elizabeth! - The Team at Thompson Chrysler
November 27, 2023
Written By: Jay
Hey Jay, thank you for your five star review! We appreciate your feedback and are happy to know that you thoroughly enjoyed your visit with our team. If there's anything we can do for you, please do not hesitate to reach out. Thanks, again! - The Team at Thompson Chrysler
November 24, 2023
Sent car in again to get a part which keeps breaking fixed for the 6th time. Known issue with the part yet dealership or manufacturer will not do anything to report the quality control issue. Parts listed online from supplier Mopar cheaper than what the parts are on the invoice, and Parts department could not give me any explanation as to why, including saying I have a shipping charge, a warranty charge included with that price. Asked for a breakdown of those charges and was told I can't have them, may be the service manager can get them. Showed the parts desk the difference in price if I were to order the parts myself from Mopar was told "sometimes you pay less, sometimes it's more. We have to charge these prices." No one was able to answer my questions at all, and as a customer it looks like price gouging. May change my review if the Manager is able to explain the huge price difference, if not makes me never want to buy from this company again. Also on the invoice it states we will get a survey to fill out, from Stellantis, and if we can't answer completely satisfied, to call them first so they could assist. They could not assist me with my inquiries.
Written By: BT A
Hi BT. Thank you for your feedback. We apologize that this was your experience. Our Parts Manager has attempted to reach you to discuss your concerns and hopefully provide a solution. Thank you. - The Team at Thompson Chrysler
November 04, 2023
Written By: Colton H
Hey Colton, thank you for the for the five star review. We appreciate the feedback! - The Team at Thompson Chrysler
November 03, 2023
Thank you Steve Hayes for the amazing service!! We love our new Jeep and will be back!!!
Written By: Gaming W
We're thrilled to hear that you love your new Jeep! Thank you for the five-star review. Steve is a great member of our team and it is no surprise to us that he provided you with amazing service! If there's anything else we can do for you, please don't hesitate to reach out to us. Otherwise, we can't wait to welcome you back in the future. Enjoy your Jeep! - The Team at Thompson Chrysler
November 01, 2023
There really pushy people and when you say no they keep pushing you
Written By: Jordan W
Thank you for taking the time to leave a review about your experience at Thompson Chrysler, Jordan. We appreciate your candid feedback and regret that you did not receive the customer service you were expecting. Our enthusiasm for helping people find the perfect vehicle should be shared without making customers feel forced into anything. We are sorry that in this instance you felt pressured and that is certainly not how we want anyone to leave feeling after visiting us. Please know that instances like these are taken seriously and we will look into what happened. Please feel free to reach out if there is anything more we can do - thank you again for your time. - The Team at Thompson Chrysler
October 24, 2023
I like to thank all the staff for their great assistance and a special thank you to Chris Bourbonnais.
Written By: Michael A
Hey Michael! Unfortunately, we don't have a Chris on our team, so we think you meant to leave this review for another dealership. Nevertheless, we hope to have the opportunity to serve you in the future. Have a great day! -The Team at Thompson Chrysler
September 29, 2023
Very disappointed with their service. Took vehicle in to have battery replaced and was charged $850. $550 for 3 hours labour, which only took them 1.5 hours but because of their flat rate pricing guess the extra charge was their gain. To add insult to injury they charged me a $140 diagnosis fee on top of the work to replace the battery (which most places waive if you get the work done). Long time customer, always expected a bit higher price for manufacturer parts, but $850 to change a battery is way too much. I am beyond disappointed and will take my business elsewhere (Kristan Miller).
Written By: 74Hawklan
