Forest City Mazda
652 Wharncliffe Rd S , London, ON, N6J 2N4
Member since October 11, 2017
652 Wharncliffe Rd S London ON N6J 2N4Overall Score
Forest City Mazda918 Reviews
152Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
October 19, 2019
I had a poor experience purchasing a black Mazda3. Upon purchase, I was given unrealistic vehicle arrival dates, which I based my schedule on, and after suggestion of a loaner by the salesperson, was denied by the manager. When the vehicle finally did arrive, it was so damaged that I was told it would no longer be sold, and used as a loaner. At his time I was provided a loaner, which was covered in dog hair. When a new car was located and delivered a week later, when I went to complete the purchase, the paperwork was completed incorrectly, and they did not have the ownership prepared. The star is for the salesperson, however outside from him, the dealership seemed to try to do as little as possible to provide customer service, and provided what would be expected by a a customer as above and beyond. Only when there was no other option, did they make any concession. Not a free oil change, car wash or even a bloody air freshener was offered. I won't be returning or recommending this dealership.
Written By: reid
Reid, our Sales Manager Dan has reached out to you in the past and our General Manager Jay has recently reached out to rectify the situation. If you would like to further discuss this situation, Jay may be reached at 519-649-1800.
October 19, 2019
I had a poor experience purchasing a black Mazda3. Upon purchase, I was given unrealistic vehicle arrival dates, which I based my schedule on, and after suggestion of a loaner by the salesperson, was denied by the manager. When the vehicle finally did arrive, it was so damaged that I was told it would no longer be sold, and used as a loaner. At his time I was provided a loaner, which was covered in dog hair. When a new car was located and delivered a week later, when I went to complete the purchase, the paperwork was completed incorrectly, and they did not have the ownership prepared. The star is for the salesperson, however outside from him, the dealership seemed to try to do as little as possible to provide customer service, and provided what would be expected by a a customer as above and beyond. Only when there was no other option, did they make any concession. Not a free oil change, car wash or even a bloody air freshener was offered. I won't be returning or recommending this dealership.
Written By: reid
Reid, our Sales Manager Dan has reached out to you in the past and our General Manager Jay has recently reached out to rectify the situation. If you would like to further discuss this situation, Jay may be reached at 519-649-1800.
October 17, 2019
Fair service with times that are usually honoured.
Written By: Jake T
Thank you Jake!
Extremely Satisfied with service & staff!
October 16, 2019
As a first time owner of a Mazda this is my first encounter with the service department. Shanna was completely knowledgeable and helpful with all my concerns. Cheerful and efficient with the process my service order was quickly processed. All work performed on my vehicle was completely done to my satisfaction and without delay. Great Team Work Mazda!!
Written By: Gary
Gary, it's wonderful to hear that all work performed on your vehicle was completed done to your satisfaction and without delay, as this is a top priority for our team! Thank you for your business.
Related Staff:
October 16, 2019
They are always very friendly
Written By: judy b
Thank you for the awesome five star review Judy!
October 06, 2019
Everything was good BEFORE you purchase a vehicle, but as soon as you drive off with it, they stop all communication. When they say "we'll get back to you", it doesn't happen, even after calling, leaving a message and emailing - I don't hear anything back.
Written By: Lisa
Lisa, due to your screen name and the fact that we are unable to directly message you on this platform, we are asking that you please reach out to our General Manager Jay at 519-649-1800.
October 06, 2019
Everything was good BEFORE you purchase a vehicle, but as soon as you drive off with it, they stop all communication. When they say "we'll get back to you", it doesn't happen, even after calling, leaving a message and emailing - I don't hear anything back.
Written By: Lisa
Lisa, due to your screen name and the fact that we are unable to directly message you on this platform, we are asking that you please reach out to our General Manager Jay at 519-649-1800.
September 08, 2019
I arrived at the dealership to look for a specific vehicle...the 3 series SUV, crossover. I said hi to a sales agent almost immediately and went and looked at all of the models. I walked through the entire lot and looked at a number of things but never had any sales people ask if I needed help. I was there for 15 minutes and ended up leaving. Not sure why I wasn't helped but I'm sure it's not my job to track down an employee.
Written By: Tony
Tony, we are disappointed to hear this and kindly ask you to reach out to our General Manager Jay for some additional information. He may be reached at 519-649-1800.
September 08, 2019
I arrived at the dealership to look for a specific vehicle...the 3 series SUV, crossover. I said hi to a sales agent almost immediately and went and looked at all of the models. I walked through the entire lot and looked at a number of things but never had any sales people ask if I needed help. I was there for 15 minutes and ended up leaving. Not sure why I wasn't helped but I'm sure it's not my job to track down an employee.
Written By: Tony
Tony, we are disappointed to hear this and kindly ask you to reach out to our General Manager Jay for some additional information. He may be reached at 519-649-1800.
September 08, 2019
Great staff and customer service.
Written By: Joe C
Thank you Joe!
