Roadsport Honda
940 Ellesmere Rd. , Scarborough, ON, M1P2W8
Member since April 30, 2015
940 Ellesmere Rd. Scarborough ON M1P2W8Overall Score
Roadsport Honda1931 Reviews
1864Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
swap tires and regular service
May 02, 2018
Professional and courteous service, Advised of additional service required promptly. Car was ready even quicker than promised.
Written By: NATALIE
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View ProfileGood
May 02, 2018
Describe the services provided and specific details of your experience Be respectful Provide a complete description Focus on the facts Write at least 20 words
Written By: JIE Y
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View Profileive been a regular customer for 20years....should i say more....
May 02, 2018
the only place I buy or lease my Honda and my service.... great people...great product..20 years of return service ... never a complaint....
Written By: KEVIN G
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View ProfileInformation provided in the online booking system
May 02, 2018
Service in the shop was good. Re Online booking system: It’d be helpful knowing what the services included in the package & total cost during the booking.
Written By: RESTIANI
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View Profilegood service
May 02, 2018
on time, but the waiting room is too crowd. wifi working well. it will be good with car wash after service. thank you so much
Written By: IVY Y
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View ProfileTerrible Customer Service Experience
May 02, 2018
The lone secretary (possibly Guyanese) lady who works at the reception treated me in an utterly appalling way. While standing in line waiting for an available customer service representative, the lady in question was helping another customer. It seemed as if he was filing out billing or payment information and this woman screamed at me while I was quite a few feet away saying “MOVE!!! What are you looking at?!” Thus, implying I was a thief. It was embarrassing, humiliating and downright shameful for somebody to say something like this, much less a customer of yours. It was disgraceful and shameful for one of your employees to act in such a manner and I truly hope this behaviour is not tolerated at your stores. Contrarily, the man who worked there (possibly of Persian background) was extremely kind and patient and treated me like a human being who is deserving of respect.
Written By: SHUKRI
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View ProfileHonda Odyssey winter to summer tire change
May 02, 2018
A wonderful experience - tires changed fast and for the price mentioned. Superb customer experience and good conversations with all. Check-in and check-out very efficient.
Written By: MELVYN J
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View ProfileShuttle issue
May 02, 2018
The shuttle service need improvements. When I called to book my appointment, I was told my oil change would take a particular time. So, I planned my day accordingly. I go to the appointment and the technician tells me it's going to take a much longer time. This is fine but I need to get to places. So, I request a shuttle. I was informed by the receptionist that my shuttle times were too close to each other and it would be a waste of the driver's time and gas. Please note that my request was to a place 10 minutes away from the Honda location. I think that's quite disrespectful to a customer. I'm spending my money and time to pay for the driver and receptionist jobs. I should not be told that my request is a waste of their time and resources. If the driver is free, the driver is free and should take the customer regardless of time and money. That is the job of a driver. Honda is a very profitable enterprise and can afford the 10 minutes of a driver's compensation and gas. The receptionist and driver come across as lazy based on the receptionist' s reasoning. Moreover, the driver decided to drop off a person who requested the shuttle drop off after me. The other customer wanted to be dropped off in the same radius as I did. Horrible way to prioritize your customer's time! Also, the person who booked my appointment was rude. I asked for an earlier time slot and got attitude. I also asked to be placed on a waiting list for an earlier time and she said I had to call back. That's a bad system. You're expecting the customer to follow-up on you. I work in the professional services industry and this is mediocre customer service. So don't expect a full positive rating every time like your mirror tag requests after a service.
Written By: SALOME
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View ProfileGood appointment.
May 01, 2018
Good maintenance appointment. On time. Finished quickly. On budget. Booked a month in advance. Appreciate the email reminders. Some familiar faces at Roadsport have left. Will take time to get acquainted with other staff members.
Written By: SEAN S
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View Profileservice review
May 01, 2018
very professional and prompt service. Service person was very friendly and helpful with all and any of my enquiries. Thanks
Written By: CHUN
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