Orillia Volkswagen
345 West Street South , Orillia, ON, L3V 5H1
Member since November 12, 2015
345 West Street South Orillia ON L3V 5H1Overall Score
Orillia Volkswagen749 Reviews
215Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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regarding transmission issue with 2012 Passat: dealership was great, service was great, provided a loaner and properly fixed the car it runs great now
January 16, 2016
had transmission issue with my 2012 Passat, Darryl at service was professional and courteous, provided a loaner and eventually they found the car needed the tranny replaced, was a good experience on this particular visit.
Written By: ANDY &
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Feel like I was tricked by a used car salesman!.
January 16, 2016
The car came aith a manual...but it was in french. The VW multi point inspection showed that the AC was in working order, when in fact the can does not have AC.
Written By: Jesse
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good service appointment
January 15, 2016
very friendly staff, professional and knowledgeable. had 30000 service and oil change, also got winter tires put on. Went above any beyond by removing new rims from boxes for me.
Written By: AMI
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January 15, 2016
I rarely give a perfect rating but these folks deserve it! It all started when Mitch in sales sold me my 2011 TDi which I have continued to have serviced at the dealership due to their excellent customer relations. Pricing has been more then fair and the fact they offer loaner vehicles and even clean the vehicle makes the drive from Barrie to Orillia worth it. We were so happy with the service we received by both departments when my wife decided to make the leap from a WRX to a 2015 Golf. Once again the no pressure sales tactics and the reasonable trade in offer made the decision easy. Everyone there keep up the great work! The Collison's
Written By: Adrian C
Quality customer service
January 14, 2016
Orillia VW ordered in winter mats and trunk cover when I bought the car used. After owning the used car for a month and it required a new battery, Orillia VW changed my battery for free with a complementary wash.
Written By: KATHRYN
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Your Friends Orillia Volkswagen
View ProfileCourteous Friendly and efficient service and repairs every visit
January 14, 2016
I had my winter tires swapped and they found brakes were worn provided cost estimate and performed replacement. Great service performed by a great team !
Written By: DARRYILL
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View ProfileEasy Going
January 14, 2016
The old billboard on the Hiway used to say: Orillia VW Nice Guys. And it's true. Everyone is nice. There is no pressure. It is pretty easy going. Everyone is very knowledgeable and the info night for new customers where you go into the shop is great. It not only empowers the customer with important information about your vehicle but also pulls back the curtain on the service department so there is no mystery behind closed doors.
Written By: Shanandoah
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Great job
January 14, 2016
always get treated very well and when I go the job always get done on time , get job!
Written By: BERNARDUS
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service
January 13, 2016
tried to up sell service that wasn't needed let me stand and wait 25 minutes after service was finished. They made a futile effort to contact me after I told them I wasn't happy.
Written By: NORMAN
Hello Norman, I am sorry to hear about your experience here at the store. I would like to speak with you about it at your convenience. You can reach me at colin@orilliavw.com or 705-325-6107. I will look forward to speaking with you. Regards, Colin Koprowski General manager
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Phone call short notice accommodated ready for me finished in the quoted time frame no up selling price was what was quoted
January 13, 2016
As above all good great staff knowledgable waiting area tight but I was the only one there. Having central pay area for the entire dealership sales use it parts use it service use it sometimes the wait is less than time efficient
Written By: TREVOR
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