Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus710 Reviews
53Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 23, 2025
My first experience with the service department here was terrible from beginning to end. I went for a simple navigation update, and ended up leaving disappointed. I needed to replace my brakes, which I did, but it ended up being a chain of events where I had to return twice for other problems that were generated. When I spoke to the manager, I was even further disappointed. Will never return here. I couldn’t believe how terribly I was treated and how unimportant my time and money was at this location
Written By: Nua X
July 21, 2025
Great experience and top notch service Michael was amazing super nice, professional and knows his stuff. Would definitely be shopping again here very very soon. Michael thank you so much again for going above and beyond you have earned a loyal customer for life. Bassam
Written By: B H
Thank you so much for your amazing review! We're thrilled to hear Michael made such a great impression and went above and beyond to ensure you had a top-notch experience. We'll be sure to pass along your kind words — and we look forward to welcoming you back again soon! Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
July 11, 2025
Bought a new car from Michael. The service was excellent! Thank you Michael and Ako!
Written By: Justin D
Thank you for the kind words! We're so glad Michael and Ako provided excellent service and helped you find your new car. Enjoy the ride, and welcome to the Tony Graham family! 🚗✨ Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
July 10, 2025
The service leading up to our purchasing of the car was amazing, but once we paid for the car and it was in our possession the service went absolutely downhill. They became so careless and rude out of nowhere.
Written By: m m
We're really sorry to hear about your experience. That’s not the standard of service we aim to deliver — before or after a purchase. Your feedback is important, and we'd appreciate the opportunity to make things right. If you're open to it, please reach out to myself directly so we can look into this further and ensure your concerns are addressed. Thank you for bringing this to our attention. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
July 09, 2025
Just did a complimentary recall service here, overall it’s good: the tech is professional and did the recall patch very fast; they wash the exterior and carpet of the car. However, I requested a loaner when I made the appointment, but was told I need to wait for it. Thanks for the quick job done, otherwise I would miss the next appointment.
Written By: Jack Z
Thank you for your feedback! We're glad to hear the recall service was completed quickly and professionally, and that you appreciated the complimentary wash. We apologize for the inconvenience regarding the loaner vehicle — your input helps us improve our scheduling process. We hope to serve you even better next time! Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
July 09, 2025
Wish i could give every department 10 STARS!! dealt with Honda/Acura for over 40 years and Camco Acura has just plain gone downhill in EVERY way!! So made the decision to switch to Lexus. I should have made this switch earlier. No words can describe their HIGH standards. Yan, you are the most amazing person I’ve ever met at a car dealership. So thoughtful and honest in all the material you provide. I can’t thank you enough for your patient guidance and professionalism. You dress for success and definitely achieve it… SUCCESS AND MORE !Looking forward to visit your dealership in the future.
Written By: Vera C
Thank you so much for your kind words and for choosing to make the switch to Lexus! We're thrilled to hear that your experience with Yan and our team exceeded expectations. Your appreciation means the world to us — we’ll be sure to share your comments with Yan and the rest of the dealership. We look forward to welcoming you again in the future. Enjoy your new Lexus and the journey ahead! 💫🚘 Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
June 28, 2025
We recently purchased a new ES350 and were elated with the service from sales consultant Zhenjia Li who took care of us throughout the whole process. Thanks again. Mike and Diane
Written By: Mike C
Thank you, Mike and Diane! We're thrilled to hear you had such a great experience purchasing your new ES350. Zhenjia will be so pleased to know his support made the process smooth and enjoyable. Enjoy every mile in your new Lexus! 🚗✨ Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
June 24, 2025
Huge thank you to Mike Eng for being super straightforward and quick to make this deal for me! I have just picked up my car today and grateful for the amazing service! :)
Written By: Handan O
Congrats on the new car! 🎉 And thank you for the kind shoutout to Mike Eng — we're so glad he made the experience smooth and easy for you. Wishing you many happy miles ahead, and thank you for choosing us! 😊🚗 Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
June 17, 2025
A huge thank you to the sales team - specifically David, Steve and Tan! Throughout the years, they have helped myself, as well are various family members with leasing/financing new vehicles. They can always be relied on for fair, honest and reliable customer service!
Written By: Keith L
Thank you for your continued trust and loyalty! We're thrilled to hear that David, Steve, and Tan have consistently provided you and your family with honest, reliable service over the years. We'll be sure to pass along your kind words — it means a lot to the entire team! Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
June 05, 2025
4 hours for an oil change and diagnostic. Good thing I made an appointment. NOT. I figured I’d wait around….2 hours in they told me it needed a few minor tuneups. I figured they were nearly dine. Nope, another 2 hours. Cost a fortune. First and late visit.
Written By: Giovina L
