Bank Street Mitsubishi
2565 Bank St , Gloucester, ON, K1T 1M8
Member since June 16, 2017
2565 Bank St Gloucester ON K1T 1M8Overall Score
Bank Street Mitsubishi945 Reviews
50Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 28, 2024
Excellent experience, great saff and service. We unfortunately had many issues in our lives lately with vehicle's not working properly. We decided to give Mitsubishi on Bank st our business and we couldn't be happier! Not only did they rush to accommodate us in our desperate time of need , but the went far above our expectations! Thank you Mitsubishi on Bank st for everything you've done for us . 2 EXTREMELY HAPPY CUSTOMERS!
Written By: James D
Thank you for taking the time to write about your experience. It is wonderful to hear that Bank Street Mitsubishi was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
July 19, 2024
I had a wonderful experience purchasing my new eclipse cross!! Mahboob was so knowledgeable and friendly! I felt confident making a big purchase and got a great deal!! Thanks to everyone at Bank Street!!!
Written By: Jamie W
Congratulations on your new vehicle, Jamie! We are happy to know about your awesome experience of purchasing your new car with us. Thanks for the 5-star review! We hope to see you again soon.
July 17, 2024
Awesome service from Sam and the team. He was literally waiting at the door for us and was very responsive and detailed in his introduction to our new Outlander...and gave us the time to make the decision on our own! We took possession within days.
Written By: Cal
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
July 17, 2024
Parts department rarely picks up the phone, and never respond to voicemail. Wasted my time yesterday calling multiple times to get a part with no one answering, nor calling back. Very disappointed!
Written By: Rynamite
Hi Rynamite, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
July 13, 2024
Exceptional service from Sam Ammouna at Mitsubishi Bank Street! I came in just to have a look and ended up getting an RVR. Sam was incredibly helpful, professional, and went above and beyond to assist me. Highly recommend!
Written By: Rachid B
We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
July 04, 2024
We purchased a new Mitsubishi PHEV last week! Excellent experience with both Mo and Mark - seamless, efficient and transparent negotiation! We are very happy!
Written By: William M
Congratulations on your new vehicle, William and thank you so much for sharing your experience with us and for giving us a 5-star review. I will share this with the team. We hope to see you again soon.
June 28, 2024
Overall, we had a great experience at this location. Sam provided friendly customer service; he was exceptionally helpful and explained the features on our vehicle extensively. We felt confident in our purchase and are currently enjoying our new vehicle. If any friends/family are interested in purchasing a vehicle with Mitsubishi, we would highly recommend speaking with Sam :)
Written By: Sara W
We are happy to see that you have a 5-star experience with us. Thanks for sharing.
June 09, 2024
When we first entered the store, we were looking for a used car and never thought we would have a better trade buying a new one. From the start, Motassen provided us with excellent customer service, helping us get the best deal. Paul, the Financial Manager, and Mike, the general manager, were amazing as well, and I have no words to thank this outstanding team."
Written By: Melissa M
Hi melissa, thank you so much for sharing your experience with us and for giving us a 5-star review. I will share this with the team. We hope to see you again soon.
June 06, 2024
Bought a used car. The entire team was friendly and was not aggressive or pushy. The process was smooth and streamlined. Thank you Mo, Paul, Mike, et al.
Written By: David N
Thank you for sharing your experience. We appreciate the 5 Star review.
May 27, 2024
I recently had one of the worst experiences ever at Dilawri Mitsubishi on Bank Street, and I feel compelled to share my ordeal. From start to finish, the experience was a nightmare. The unprofessionalism of the staff was shocking and left me completely disillusioned with this brand. The salesman showed little interest in actually helping me find a car at the beginning. Instead, he seemed to stereotype me as a newcomer just browsing without serious intent to buy. His dismissive attitude made it clear he didn’t value my business. The lack of customer service and respect was astonishing. He repeatedly asked me if my trade-in was paid off, even after I confirmed it multiple times. It felt invasive and unprofessional, as if he didn’t believe me or thought I wasn’t trustworthy. His attitude was off-putting, and it only got worse from there. When it came time to evaluate my trade-in, the sales manager made a point of telling me that he needed to take his time, speaking to me in a condescending manner as if I was asking for a huge favor rather than a standard part of the car-buying process. To top it off, the quote they provided was scribbled on a piece of paper—no official documentation, nothing professional. Given this terrible experience, I have no interest in considering Mitsubishi ever again, even if they were offering vehicles at half price. The lack of professionalism, respect, and basic customer service skills at this dealership was appalling. Avoid this place at all costs if you value your time and money.
Written By: Walid S
Hi Walid, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
