Jonker Honda

May 17, 2017

Jonker Honda... more like Joker Honda. Completely incompetent service staff. Had my 2015 Civic Si in for a simple TSB #II-5-09 technical service bulletin. Basically they need to replace to timing chain tensioner cover, associated bolts and sealant under warranty as it has 20,000kms and is leaking oil. Go into dealership Sat May 6th and speak with service advisor Chris M. I was told "no problem, parts are in stock" since this is a common issue. I notice he said this without physically checking or on his computer. I arrange to return Sat May 13th first thing. This TSB is a 6hr job, 4hrs of which is time for the HondaBond sealant to cure. Being a mechanic myself, I usually do my own oil changes with high quality Motul 8100 Ecolite oil and HAMP Synergy oil filters. I ask them if while the car was on the hoist for the TSB if they could do an oil change with my provided oil and filter and rotate the tires if needed. Again, Chris says "no problem, just pay labour." I agree and leave. 1 week later, 0930 Sat May 13th I drop the car off. Not much is said. I leave with a friend who was kind enough to pick me up from the dealership 30mins away. At 1030 I receive a call from Tyson in service stating they actually do not have the parts in stock and will take 3 days to arrive. I ask if another Honda dealer has stock, he replies with "I will check and call you back." 15mins later Tyson calls back stating because it is a TSB the parts have to be ordered from Honda as a kit. At this point he asks if I want to bring the car back on Tues May 16th when parts are in stock or leave it with them. Since I work Mon-Fri I have no choice but to leave the car at the dealership as I can not get a day off with such little notice. 1200 Tues May 16th, receive call from service stating car is ready. Get another ride to dealership at 1530 after work. Was handed an invoice for over $100 which included tire rotation, oil, filter, shop materials. After explaining to service advisor I provided my own oil, she had to confirm with technician despite "CUSTOMER SUPPLYING OIL/FILTER" on the top of the invoice. At this point service advisor had returned with an invoice with oil/filter charges deducted. The invoice still came to $82.75 ($27.44 for oil change, $39.88 for tire rotation and $6.56 for shop supplies). I ask if service manager is willing to comp any of these charges for my troubles. Service advisor returns stating they can give me a Preferred Customer key tag which would entitle me to a free 3rd oil change, only after bringing it in again and paying out of pocket for the second one. I pay the $82 invoice and left the service department with my key. Once returning to my car I notice the technician left me the remaining unused oil from my 5L jug I had provided. Although appreciated, I notice there is less then 500ml of oil remaining. I ran the car for a few seconds and check the dip stick. It was over 1cm overfilled past the full mark. I estimate this is about 500-750ml over full. Now I have to jack up the car and drain a bunch of perfectly good oil... Needless to say, I will not be returning to use the "Preferred Customer" key tag... What a joke.

Written By: Eric K

May 17, 2017

Jonker Honda... more like Joker Honda. Completely incompetent service staff. Had my 2015 Civic Si in for a simple TSB #II-5-09 technical service bulletin. Basically they need to replace to timing chain tensioner cover, associated bolts and sealant under warranty as it has 20,000kms and is leaking oil. Go into dealership Sat May 6th and speak with service advisor Chris M. I was told "no problem, parts are in stock" since this is a common issue. I notice he said this without physically checking or on his computer. I arrange to return Sat May 13th first thing. This TSB is a 6hr job, 4hrs of which is time for the HondaBond sealant to cure. Being a mechanic myself, I usually do my own oil changes with high quality Motul 8100 Ecolite oil and HAMP Synergy oil filters. I ask them if while the car was on the hoist for the TSB if they could do an oil change with my provided oil and filter and rotate the tires if needed. Again, Chris says "no problem, just pay labour." I agree and leave. 1 week later, 0930 Sat May 13th I drop the car off. Not much is said. I leave with a friend who was kind enough to pick me up from the dealership 30mins away. At 1030 I receive a call from Tyson in service stating they actually do not have the parts in stock and will take 3 days to arrive. I ask if another Honda dealer has stock, he replies with "I will check and call you back." 15mins later Tyson calls back stating because it is a TSB the parts have to be ordered from Honda as a kit. At this point he asks if I want to bring the car back on Tues May 16th when parts are in stock or leave it with them. Since I work Mon-Fri I have no choice but to leave the car at the dealership as I can not get a day off with such little notice. 1200 Tues May 16th, receive call from service stating car is ready. Get another ride to dealership at 1530 after work. Was handed an invoice for over $100 which included tire rotation, oil, filter, shop materials. After explaining to service advisor I provided my own oil, she had to confirm with technician despite "CUSTOMER SUPPLYING OIL/FILTER" on the top of the invoice. At this point service advisor had returned with an invoice with oil/filter charges deducted. The invoice still came to $82.75 ($27.44 for oil change, $39.88 for tire rotation and $6.56 for shop supplies). I ask if service manager is willing to comp any of these charges for my troubles. Service advisor returns stating they can give me a Preferred Customer key tag which would entitle me to a free 3rd oil change, only after bringing it in again and paying out of pocket for the second one. I pay the $82 invoice and left the service department with my key. Once returning to my car I notice the technician left me the remaining unused oil from my 5L jug I had provided. Although appreciated, I notice there is less then 500ml of oil remaining. I ran the car for a few seconds and check the dip stick. It was over 1cm overfilled past the full mark. I estimate this is about 500-750ml over full. Now I have to jack up the car and drain a bunch of perfectly good oil... Needless to say, I will not be returning to use the "Preferred Customer" key tag... What a joke.

Written By: Eric K

May 16, 2017

Everything was well done and quick and no issues. Always a great experience.

Written By: Scott G

May 16, 2017

Everything was well done and quick and no issues. Always a great experience.

Written By: Scott G

May 16, 2017

Written By: Jennifer B

May 16, 2017

Written By: Jenna A

May 13, 2017

We didn't end up buying here but salesman and managers where truly great. Did everything they could to get us into a new car but unfortunately our budget was tight and the high interest just didn't make it happen but would suggest anyone interested in a Honda to go

Written By: Constantinos B

May 05, 2017

Written By: Geoff O

May 05, 2017

Written By: Geoff O

May 05, 2017

Written By: Carolyn G