Jonker Honda

February 24, 2017

The entire Service Department, Chris, Andrea and Jill, have been amazing each and every time we have come in to get either of my Honda vehicles serviced. Their ability to quickly process and explain the services required are just a small part of why we come back. We never feel like we are being over charged, being talked down to or feel like we are any less important than anyone else. The Service Department, right down to the mechanics and the reps who wash the cars are amazing! Thank you to everyone at Jonker Honda Service Department for reminding us what top notch customer service looks like.

Written By: Mark H

February 22, 2017

Written By: Taimur H

February 20, 2017

Had a lot of things needing to be done all at once, they did what they could to save me some money and I sure can tell that my car is running at top condition.

Written By: Matt R

February 19, 2017

On two occasions I have tried to get the service from here but each time no follow up. Calls are not picked and voicemails not responded. Can't say how the work because i can't manage to get hold of people. 4 of 5 calls always go to voicemail.

Written By: Raza A

February 17, 2017

Written By: Giangrace C

January 28, 2017

Looking for a new car, look for Gurdeep, really nice guy who will work hard to get you the best deal possible, no hard sell at all and makes sure you are comfortable

Written By: Enrico A

January 16, 2017

I had received a letter in the mail stating that my car had an airbag safety recall on it and "in the event of an inflator rupture, metal fragments could pass through the airbag cushion material possibly causing injury or fatality to vehicle occupants" and to contact Honda to schedule an appointment to have the vehicle's airbag inflator replaced as soon as possible" and that "no vehicle occupant should use the front passenger seat until the vehicle's passenger airbag inflator is replaced". And "please contact your dealer should you have questions about the safe opertion of the vehicle or regarding the provision of, or reimbursment for, temporary alternative transportation". I attempted to book my service at the Honda in Surrey but they informed me that they are completely booked for the next while. So I had no choice but to book my service at Langley Jonker Honda. When I called the receptionist informed me that I could drop off my vehicle and a shuttle staff could come drop me off and pick me up. I dropped off my vehicle and received a transport to my work. However my job requires me to use my personal vehicle and I was informed that the replacement of the airbag inflators would take no longer than an hour and a half. The vehicle (my partner's truck) that dropped me off is having some issues and is now undriveable. The staff at Jonker Honda refused to get the shuttle driver to give me a transport to pick up my Honda once it had been repaired because it was "over 5 kilometers". When I told them I had no way of coming to pick up my vehicle and I need it for work, they told me to take a taxi. I said I did not have money for a taxi as I am going through some financial hardships right now. I couldn't even take the bus as I didn't have any change and I left my card in my Honda. I also have mobility issues which was even more upsetting. I have never felt so disregarded as a customer, due to the staff not being willing to work with me to find a solution to the problem. I understand that it gets busy , but the fact that my car has a safety recall and needed it addressed as soon as possible (and it was out of my power to be able to book my appointment closer to my place of work), the transportation (or costs associated with alternative methods of transport) to be able to pick up my vehicle (at a reasonable time as I use my personal vehicle for work) should have been honored. I will never go back to this Honda ever again, and had a very negative experience with the staff and customer service there being unwilling to address my concerns.

Written By: T M

January 16, 2017

I had received a letter in the mail stating that my car had an airbag safety recall on it and "in the event of an inflator rupture, metal fragments could pass through the airbag cushion material possibly causing injury or fatality to vehicle occupants" and to contact Honda to schedule an appointment to have the vehicle's airbag inflator replaced as soon as possible" and that "no vehicle occupant should use the front passenger seat until the vehicle's passenger airbag inflator is replaced". And "please contact your dealer should you have questions about the safe opertion of the vehicle or regarding the provision of, or reimbursment for, temporary alternative transportation". I attempted to book my service at the Honda in Surrey but they informed me that they are completely booked for the next while. So I had no choice but to book my service at Langley Jonker Honda. When I called the receptionist informed me that I could drop off my vehicle and a shuttle staff could come drop me off and pick me up. I dropped off my vehicle and received a transport to my work. However my job requires me to use my personal vehicle and I was informed that the replacement of the airbag inflators would take no longer than an hour and a half. The vehicle (my partner's truck) that dropped me off is having some issues and is now undriveable. The staff at Jonker Honda refused to get the shuttle driver to give me a transport to pick up my Honda once it had been repaired because it was "over 5 kilometers". When I told them I had no way of coming to pick up my vehicle and I need it for work, they told me to take a taxi. I said I did not have money for a taxi as I am going through some financial hardships right now. I couldn't even take the bus as I didn't have any change and I left my card in my Honda. I also have mobility issues which was even more upsetting. I have never felt so disregarded as a customer, due to the staff not being willing to work with me to find a solution to the problem. I understand that it gets busy , but the fact that my car has a safety recall and needed it addressed as soon as possible (and it was out of my power to be able to book my appointment closer to my place of work), the transportation (or costs associated with alternative methods of transport) to be able to pick up my vehicle (at a reasonable time as I use my personal vehicle for work) should have been honored. I will never go back to this Honda ever again, and had a very negative experience with the staff and customer service there being unwilling to address my concerns.

Written By: T M

December 24, 2016

Good service

Written By: Nasra B

December 24, 2016

Good service

Written By: Nasra B