West City Honda
670 Dundas Street West , Belleville, ON, K8N4Z2
Member since November 10, 2017
670 Dundas Street West Belleville ON K8N4Z2Overall Score
West City Honda925 Reviews
25Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 21, 2023
We are extremely happy with our new Honda CRV. We were currently driving a CRV on a lease from West City Honda. We still had another year on a lease, but received a call from Shane Lee about the opportunity of turning in our vehicle early and being able to get a new CRV for basically the same monthly payment. Went in and takes with Shane who reviewed the rebated that Honda was offering. Couldn’t believe my payment were going to basically the same. Shane and the full staff were great to deal with and are very happy with the whole dealership. Thank Shane.
Written By: Mark S
Thank You Mark! We are so happy that you are now driving the new 2024 Honda CR-V and look forward to renewing the lease in a couple of years. Happy Holidays!
December 12, 2023
I recently purchased a Honda Civic 2024 from West City Honda, and I am so happy with experience. Param Bajwa, the sales representative, provided exceptional service. His extensive knowledge of the car and friendly approach made the buying process smooth and enjoyable. The dealership itself is well-maintained, and the entire team was professional. I highly recommend West City Honda and specifically commend Param for his outstanding assistance in making my car-buying experience memorable.
Written By: Shubham p
Thank you Shubham!
December 08, 2023
We thoroughly enjoyed the whole process of buying a Honda from West City Honda. There was no pressure to buy. Our salesman Param was polite, informative and had a great sense of humor. Param was very knowledgeable on the vehicle we selected and ensured we were familiar with all the car's safety features before we drove off the lot. The business manager Stephanie was also very thorough helpful through the purchase process and matching the warranty to our driving habits. We will be following through for all our service needs at West City Honda.
Written By: Nick C
Thank you Nick for your wonderful review! Looking forward to servicing your Honda for many years! Cheers,
November 30, 2023
Fantastic experience. Supportive service with a smile. We really appreciated the sales approach and felt comfortable during the whole process. Refreshing change from the aggressive strategies we experienced at another dealership. Highly recommend the trip to West City Honda!
Written By: Jenny M
Hi Jenny, It was a pleasure to be of service. We hope that you enjoy your new Honda for many years. Cheers,
November 30, 2023
Great service! I had a tire issue with my car. I brought it in without an appointment and they took care of me. Thanks again for the quick turnaround and exceptional customer service.
Written By: Faye F
Hi Faye, We are very glad to have been able to assist you last minute. Thank you for taking the time to leave your review.
November 28, 2023
My son took his Honda Civic for warranty work on his AC for the second time in less than a year. When my son went to pick the car up on Saturday morning which they left the key under the mat the engine lights came on saying something was wrong so he called me I said do not drive the vehicle which he did not. He went into the sales department, left the key there and asked them to have a look at it, when they called me at 3:38 pm told me that they did not work in that area of the vehicle and I said well there was no lights or nothing. The car was normal before it went in. They suggested We do a diagnostic. . Calls me back that was at 3:38 PM tells me it was a coolant sensor it was $33 and something cents I said OK it’s not that bad at 5:01 they called the vehicle is ready we picked up the vehicle today I go see the invoice it was gonna be $557 for a $33 part if you look at the timetable from when I got the phone call to do the diagnostic, it was an hour and 20 minutes they got over three hours and 20 minutes labour including the diagnostic. I spoke to the manager. He was nice enough to say I won’t charge you for the diagnostic this time but he will not do that again and I said for $33 part which took less than five minutes to put in and your charging still $280 labour well my technicians have to get paid my reply was I understand that I’m not saying I want it done for free but I’m sure you do not pay your technicians , no three $400 an hour total rip off I will not be back to West city Honda again
Written By: David
Hello David and Spencer, Thank you for sharing your story. I would encourage you to remove your private and personal information from the work order picture you posted. In response to your issue, we have already had a discussion with you and explained our position, pricing and results of the issues you were experiencing with the Civic and the cause of the engine light which was not related to the warranty work. Unfortunately, the timing of the check engine light coming on immediately after the work was performed does raise some questions but we have not charged you for the diagnosis to identify the broken wire. There are some gaps in your story. We would love the opportunity again to review with you our position and hopefully can make you feel more comfortable with the end result. Just to be clear. The keys were NOT left under the mat. The keys were locked securely inside the dealership and was retrieved when Spencer came to pick up the vehicle Saturday Morning. If you would like to discuss, please reach out to our Service Manager Bill Dudgeon. We would love the opportunity to set the record strait in regards to your vehicle repairs. Regards, West City Honda
November 27, 2023
Hi, I recently purchased a new Civic sports 2024 from West City Honda. All of the staff was very friendly and accommodating. I would like to do special thanks to Param and Stephanie were both professional, making the purchase process quick & easy. Would highly recommend West City Honda..
Written By: Kinnari D
Thank you Kinnari, Param is our newest shining star and we are so glad you had the opportunity to work with him. Welcome to the West City Honda Family, Cheers,
November 26, 2023
Our sales rep, Jessica Mumby was professionsl, competent and personable as were the other staff members we dealt with. We were disappointed that West City was not willing to negotiate the listed price. But all in all it was a satisfying buying experience
Written By: TW T
Thank you Terry, We are pleased that the entire buying experience was a positive one. We very much appreciate the business. Thank you for giving us the opportunity. Cheers,
November 23, 2023
Recently bought a car from West City Honda, and it was a great experience. The staff was friendly, knowledgeable, and made the whole process smooth. Transparent pricing, no surprises, and a clean, comfortable dealership. Kudos to the team for their professionalism. Highly recommend West City Honda for anyone in the market for a new ride.
Written By: Cody M
Thank you Cody, We hope you enjoy your new Honda Civic for many years to come.
November 22, 2023
Great experience at West City Honda, dealt with Trish on the purchase of our new vehicle, easy and smooth transaction! Lovin the new wheels!
Written By: Stef G
Thank you Stef, It was a pleasure working with you. Looking forward to having you back in for service when its due. Cheers,
