West City Honda
670 Dundas Street West , Belleville, ON, K8N4Z2
Member since November 10, 2017
670 Dundas Street West Belleville ON K8N4Z2Overall Score
West City Honda925 Reviews
25Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
October 26, 2023
Shane walked us through each step with ease and knowledge. It reduced much stress.
Written By: David R
So glad that we were able to provide such an experience! Thank you for taking the time to leave a review. It really means a lot to Shane and the rest of the team here.
October 25, 2023
From the moment I stepped foot into West City Honda's show room I felt welcome. Folks seem to be friendly in non-aggressive way and sales representative, Pat Hegarty, was very knowledgable and able to help a newbie to the hybrid world, understand the different options out there. While there were a number of things we liked about the performance of the car, we eventually decided on taking a different route based on personal style bias. If down the road, style changes, I wouldn't hesitate putting this car lot location back on the check it out list.
Written By: Robert W
Beautiful review Robert, Although we did not do business together, we are glad that we were able to help you with your car shopping experience. If there is an opportunity to earn your business in the future please do not hesitate to reach out. All the best!
October 25, 2023
Pat Hegarty was so awesome to work with when buying my new vehicle. I would highly recommend him! He is an honest sales professional, knowledgeable and truly cares about you as a customer. Thanks Pat!
Written By: VICKY L
Thank you Vicky for your lovely review. Pat, along with the rest of the team here are very much appreciative of your words.
October 19, 2023
Always good to deal with.
Written By: chris t
Thanks Chris! We always strive to be the very best at what we do. Thank you for taking the time to share your thoughts. Cheers,
October 16, 2023
I recently had the pleasure of purchasing a vehicle from West City Honda, and I must say the experience exceeded my expectations. From the moment I walked in, the atmosphere was welcoming and professional. The sales representative took the time to understand my needs and provided insights that helped me make an informed decision. The customer service was impeccable. Every question I had was answered promptly, and the staff went above and beyond to ensure I was comfortable throughout the entire process. I wholeheartedly recommend them to anyone in the market for a new Honda. It's refreshing to see a dealership that prioritizes customer satisfaction!
Written By: S D
S D, What a pleasure it was putting this deal together for you. We are looking forward to continuing to exceed your expectations for as long as you own your Honda. Thank you for being a part of the West City Honda Family. Cheers,
October 15, 2023
We had a wonderful experience with West City Honda when shopping for a new van for our family. We worked specifically with Pat. He was knowledgable, professional, easy to talk to and took the time to answer all of our questions. We appreciated his honesty. Once we purchased our new 2024 Honda Odyssey, he gave us frequent updates regarding the status of our vehicle and when it would be ready for pick-up. The whole team was amazing. There was also no pressure when adding extra features and warranties to our vehicle! Thanks Pat!
Written By: K B
Hi K Bird, Pat is one of our shining stars here at West City and we are so glad you had the opportunity to deal with him. His professionalism is the example the entire team follows. Don't hesitate to reach out anytime throughout your Honda ownership with any questions you may have. Thank you!
October 14, 2023
Written By: Pam K
Thank you Pam for your 5 star Google Review.
October 10, 2023
The guy ("Param") tried to charge me $200 for brake service that they didn't do. Removed it after I pointed it out. What I did ask for is to change my rusted wheel nuts. They replaced just ONE of them, charging me $8. When I asked what happened, they said they didn't have any more nuts, but could get them for $160. I went and bought much nicer wheel-locked nuts PLUS a torque wrench at Canadian Tire for $144 total. What exactly are you charging me $160 for parts your company produces by the millions and had to unscrew anyway to do the rest of my service? This experience really made me realize Honda lost its way and this Civic is the last Honda I'll ever own. They don't care about you, once you drive off the lot.
Written By: Peter E
Hello Peter, Thank you for bringing the brake service charge to our attention while you were here in store and allowing us the opportunity to correct the paperwork. Our deepest apologies for the confusion with the final bill. The wheel nuts on your specific Honda are priced by Honda Canada and retail at the dealership for $8.17 each. Of course there are non Original Equipment wheel nuts available elsewhere at more affordable pricing. These however are not exactly the same as the Original Equipment. The charge for $8 was for the part only and there was no charge for the labor to install. We unfortunately only had the 1 wheel nut available in our parts inventory at the time of your appointment. We could have done a better job at communicating to you the overall costs for the parts while the vehicle was in our care. We will aim to do better in the future. We would love the opportunity to regain your trust and would appreciate if you reached out to Bill Dudgeon our Service Manager to see if we can make things right. Sincerely, West City Honda Management
October 09, 2023
Great customer service.
Written By: Andrew W
Thank you Andy for taking the time to share your most recent visit on Google. Jessica is our newest shining star and your review really means a lot to the team here. Congrats again on your purchase. Looking forward to continuing to exceed your expectations for life. Cheers,
October 07, 2023
Professionals at what they do. Everything is fast, clear and without unnecessary words, a couple of hours and the car was already mine. I would especially like to mention Shane, a very friendly and helpful young man and a great professional.
Written By: Aleksandr K
Hi Alek, Thank you for your wonderful review. Welcome to Canada and welcome to the West City Honda family. We are looking forward to a long lasting relationship with you and your new Honda. All the best,
