Forest City Mazda

March 14, 2019

Written By: Samir R

March 13, 2019

IF NOT FOR MY CONSCIENCE, I WON'T BE WRITING THIS REVIEW. EVEN AFTER A FEW MONTHS OF A ERRONEOUS PURCHASE THE DISSATISFACTION IS FELT EVEN TODAY! THE EXPERIENCE WAS THAT OF MISFORTUNE OR BAD LUCK HAVING STUCK TO ME & FAMILY! WE ERRONEOUSLY TRADED OUR CAR & WHEN WE REALIZED HOW MUCH MONEY WE ARE LOOSING BY THIS DEAL, IT WAS TOO LATE! WHEN HUMBLY REQUESTED TO RETURN OUR'S & TAKE BACK THEIR'S, THEIR WAS A PENALTY FOR US WHICH WE COULD NOT AFFORD. OUR REQUESTS TO REDUCE THIS PENALTY WENT TO DEAF EARS! GUYS! OUR HUMBLE SUGGESTION! FULLY ENSURE THAT THERE ARE OPTIONS IN CASE YOU CHANGE YOUR MIND. ALSO KEEP IN MIND THAT THERE ARE DEALERS OFFERING MUCH MUCH BETTER PROFESSIONAL & CARING SERVICES FOR YOUR HARD EARNED MONEY! FOR US IT WAS A DISASTER! IT WAS OUR FAMILY’S MISFORTUNE THAT WE DID A DEAL WITH THIS DEALER!

Written By: ivar N

March 12, 2019

If I could give them a lower rating, I WOULD! I purchased my car in 2016, I purchased a 2013 Mazda 3GX. The sales representative explained the extended warranty which he called it “ bumper to bumper”. Friday March 8th my car had an issue, when I put the car in reverse from Park it made a very serious “ clunk “ noise and was having issues shifting at normal operating speed. I called right away to have my car in for service. My appointment was scheduled in for Monday, which upon arriving I was then told that I would be responsible for a 130$ charge. This is unacceptable! When I purchased my vehicle, I purchased the 2,000$ “ bumper to bumper” warranty which I was told I could bring it in anytime with no charge for a “ diagnostic “. The service advisor said that I would only be charged if the issue was not under warranty, which it should have been. My car had a transmission slip which caused my car to go into a fail safe mode, which took the mechanic all of 4 steps ( fairly simple) to clear the code to return back to its normal function. They were expecting me to pay the full 130$ for a 4 step process which takes little to no time at all. My boyfriend, who is a mechanic does these procedures all of the time. The only reason I spent the extra 2,000 was to reassure myself that I would have little repair cost until August of 2020, not including regular maintence that I follow very strictly. Since my boyfriend is a mechanic an oil change is VERY simple, but I continued to pay the ridiculous amount for Mazda to conduct the service so that my warranty was valid. Well, what a huge scam! These past three years I could have saved hundreds of dollars by 1. Not purchasing the warranty 2. Conducting maintenance services on my own. After a talk with the service manager, he procceded to tell me that it was my fault as I did not conduct a transmission service that was apparently refused by me. I have never been spoken to about a transmission service only a break service and I just regularly schedule my oil changes and follow the booklet I was given ( mind you, my car only has 70,000kms on it ). He then told me “ since I come in for regular maintance he will do me the courtesy of taking care of half the bill”. I ended up paying $60 for the service, which I was less than impressed with but I was not given a choice. Upon picking up my vehicle, they had parked it in the back where the employees park. There were multiple open spaces where the service pick up for cars is outfront. They did not even mention to where I could locate my car when I came to pick it up. Obviously upset at this point, I go to get into my vehicle and IT WAS NOT EVEN LOCKED! This infuriates me as I trusted the dealership with my vehicle to be protected. Finally, upon leaving my car had used 2 ticks of gas in the possession of the mechanics, which is ridiculous because my car is very good on gasoline and must have been driven a fair amount to have gone through that much gas. I am kicking myself as I wish I wrote down the KMS before I left. Yeah The car only made the sound while in park, no driving needed. The car was disgusting, mud, dirt all over the doors and sides of my vehicle and that was NOT the condition of my car when I dropped it off early in the morning. Needles to say, this experience was disgusting and I refuse to deal with that dealership anylonger. My family has always been pro Mazda, but I will not be in the market for another Mazda when I purchase my next vehicle. An absolute disappointment and waste of money. Avoid at all costs!

Written By: sam m

March 12, 2019

If I could give them a lower rating, I WOULD! I purchased my car in 2016, I purchased a 2013 Mazda 3GX. The sales representative explained the extended warranty which he called it “ bumper to bumper”. Friday March 8th my car had an issue, when I put the car in reverse from Park it made a very serious “ clunk “ noise and was having issues shifting at normal operating speed. I called right away to have my car in for service. My appointment was scheduled in for Monday, which upon arriving I was then told that I would be responsible for a 130$ charge. This is unacceptable! When I purchased my vehicle, I purchased the 2,000$ “ bumper to bumper” warranty which I was told I could bring it in anytime with no charge for a “ diagnostic “. The service advisor said that I would only be charged if the issue was not under warranty, which it should have been. My car had a transmission slip which caused my car to go into a fail safe mode, which took the mechanic all of 4 steps ( fairly simple) to clear the code to return back to its normal function. They were expecting me to pay the full 130$ for a 4 step process which takes little to no time at all. My boyfriend, who is a mechanic does these procedures all of the time. The only reason I spent the extra 2,000 was to reassure myself that I would have little repair cost until August of 2020, not including regular maintence that I follow very strictly. Since my boyfriend is a mechanic an oil change is VERY simple, but I continued to pay the ridiculous amount for Mazda to conduct the service so that my warranty was valid. Well, what a huge scam! These past three years I could have saved hundreds of dollars by 1. Not purchasing the warranty 2. Conducting maintenance services on my own. After a talk with the service manager, he procceded to tell me that it was my fault as I did not conduct a transmission service that was apparently refused by me. I have never been spoken to about a transmission service only a break service and I just regularly schedule my oil changes and follow the booklet I was given ( mind you, my car only has 70,000kms on it ). He then told me “ since I come in for regular maintance he will do me the courtesy of taking care of half the bill”. I ended up paying $60 for the service, which I was less than impressed with but I was not given a choice. Upon picking up my vehicle, they had parked it in the back where the employees park. There were multiple open spaces where the service pick up for cars is outfront. They did not even mention to where I could locate my car when I came to pick it up. Obviously upset at this point, I go to get into my vehicle and IT WAS NOT EVEN LOCKED! This infuriates me as I trusted the dealership with my vehicle to be protected. Finally, upon leaving my car had used 2 ticks of gas in the possession of the mechanics, which is ridiculous because my car is very good on gasoline and must have been driven a fair amount to have gone through that much gas. I am kicking myself as I wish I wrote down the KMS before I left. Yeah The car only made the sound while in park, no driving needed. The car was disgusting, mud, dirt all over the doors and sides of my vehicle and that was NOT the condition of my car when I dropped it off early in the morning. Needles to say, this experience was disgusting and I refuse to deal with that dealership anylonger. My family has always been pro Mazda, but I will not be in the market for another Mazda when I purchase my next vehicle. An absolute disappointment and waste of money. Avoid at all costs!

Written By: sam m

March 06, 2019

Excellent service :)

Written By: Owais N

March 05, 2019

Written By: Alteo M

March 05, 2019

Written By: Alteo M

March 04, 2019

I’ve been in contact with Forest City Mazda for about 2 years now and the work ethic of some workers remains impeccable. The employee that I have been dealing with mostly is named Samir Osman, one of the most charasmatic, positive and honest workers that you could find at ANY dealership. With your best intentions at heart and the best prices for amazing quality vehicles, I’d recommend this dealership any day of the week!

Written By: Kahwaji W

March 04, 2019

Best customer service I have received in a very long time. No more then 1 minute after I arrive I was greeted by Samir with a happy attitude and exceptional customer service. He had all the answers to all my questions and I never felt pressured once. I highly recommend forest city Mazda and make sure you look for Samir with the big perfect smile!

Written By: Eric S