Jim Thompson Chrysler Dodge
805 Gardiners Road , Kingston, ON, K7M 7E6
Member since June 02, 2017
805 Gardiners Road Kingston ON K7M 7E6Overall Score
Jim Thompson Chrysler Dodge1131 Reviews
310Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 28, 2023
By far worst experience I have ever had at a dealership. Do not recommend this place to anyone. Originally made an appointment due to a brake I had sticking. Was in the Kingston area so made an appointment, worst decision. The most they had to do was release the rear caliper, grease the pins and reset the brakes. Not what happened. They took my vehicle in. Without even disassembling the mechanic brought me into the shop and moved the tire. It spun with some resistance. He then proceeded to point at the rotors that had little surface rust on them and said I needed all new pads and rotors on my rears. My vehicle only has 35,000 kms on it and is not very old. After some back and forth with them, they basically held my vehicle hostage saying I needed to get new brakes. I was on my own and had no support. They also made me do a brake flush cause he said it would have heated up the fluid. The most he should have done was bleed the lines a little. Ever since then my steering on the vehicle has been stiff. They should not have been anywhere near the steering fluid. I later check and they had lowered the steering fluid from the factory level down to just below the minimal level. Steering is a bit better now but still not back to normal, still diagnosing. When the mechanic took the vehicle for a test drive after all that work, I was watching him leave and come back and was very upset with how fast and aggressive he was driving my vehicle. Separate from when he did the break in procedure. $1,200 later I wish I never set foot into this location. Couldn't be more unhappy, extremely upset. Typical dealer scamming for money.
Written By: Isaac H
Hello Mr. Howe. Thank you for reaching out and for your feedback. We have pulled up the notes from your visit. It appears you were here for a brake inspection on May 30th, 2022 because the rear passenger side was locked up and started smoking. We are sorry to hear that you are having issues with your steering and would love for an opportunity to speak about a solution and see if we can help. We will be in touch. Thank you.
January 25, 2023
Written By: chris P
January 24, 2023
Great experience…. Supper happy
Written By: Scott M
Hey Scott, thank you for taking the time out of your day to leave us a review! Our fantastic staff are so happy that you had a great experience with us. We hope to see you again in the future for your next vehicle! - The team at Thompson Chrysler
January 18, 2023
Bought my 5th car from Jim Thompson today. Always a fantastic experience. Great sales people, amazing service, and fair prices. Will also buy my 6th from them in the future.
Written By: Anthony R
Thank you for your loyalty and continued business, Anthony. We're so happy to serve you and know that we are meeting your expectations. Once again, thank you for your continued business and for taking the time to leave us this review. - The team at Thompson Chrysler
January 18, 2023
Jeremy is great to deal with! Tony new car manager is great as well Overall great experience!
Written By: Scott G
Thank you for your review, Scott! We're happy to hear that you had a great experience with Jeremy and Tony. They are both valuable members of our team. Thank you for the opportunity to recognize them. We hope to see you again in the future! -The team at Thompson Chrysler
Amazing service!
January 11, 2023
Amazing service at Jim Thompson’s! Very quick getting a response! Amazing how they bring the vehicle you are interested in down for you to test drive!
Written By: K T
Related Staff:
January 11, 2023
Written By: Ian S
Hey Ian! Thank you for taking the time to leave us a review. We appreciate it! - The team at Thompson Chrysler
December 15, 2022
Amazing experience with Melanie, highly recommend!!
Written By: Brendon M
Thank you for your kind words, Brendon! We are happy to hear that Melanie was able to provide an amazing experience for you and that you would recommend her. Thank you for doing business with us and we appreciate your review. -The Team at Thompson Chrysler
December 02, 2022
Throught my process I dealt with steve and ryan. Both were very excellent steve was very helpful in finding the vehical that was best matched for me, Ryan was also fantastic in ensuring that the truck I purchased would hold its value. Once all the paperwork fell through they had the truck rust proofed within a day of picking the truck up. I just made the switch from gmc to ram and im really impressed. I want to thank jim Thompson for the incredible service I recieved.
Written By: Dylan H
Thank you for your kind words Dylan, and congratulations on your new Ram! We're so happy to have been able to help you find the perfect truck and that our fantastic team was able to take care of everything quickly to get you on the road. We appreciate your business and hope to see you again in the future for your next Ram! - The Team at Thompson Chrysler
October 22, 2022
Jeep I bought was 2019 made, door paint was bubbling. I came to service and complained, a lady said they would call me if it covered or not. Took more than a month nobody called, I came back to ask again, another lady said ok I will call you tomorrow bout updates, nobody called after 2 weeks. I called Chris in the front office and brought up the matter, that afternoon a lady called me and they’ll book me an appointment for the repairs and it’s covered . Took me almost 2 months to get results. I’m an Asian by the way. If those 2 ladies have some friendly approach I wouldn’t be making this post, even it took longer for the process. It’s all money that your customers are paying and notcolors of the skin.
Written By: nestor b
Hello Nestor, thank you for your feedback. We apologize that the process took as long as it did, and we did make attempts to contact you to keep you in the loop. We had approval from Chrysler on July 21st and the first call to you to inform you were made on July 22nd where we left a message. We understand that you spoke to Chris sometime after this, and we called back again on Aug 15th where we again had to leave a message. Contact was made on Aug 17th were we explained that the process would take approximately 1.5 weeks since there was rust on all 4 doors. We confirmed the day of appointment would be Oct 17th and your vehicle is being repaired currently. If you feel that we handled this incorrectly my Sales and Service Manager, Mr. Teck Liew, would be happy to reach out to you. We are dedicated to providing the best customer service to each and every customer. Thank you.
