Oxford Dodge Chrysler (1992) Ltd.
1249 Hyde Park Rd. , London, ON, N6H 5K6
Member since March 20, 2014
1249 Hyde Park Rd. London ON N6H 5K6Overall Score
Oxford Dodge Chrysler (1992) Ltd.2596 Reviews
2490Review Ratings Breakdown
Consumer Reviews
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Work was completed quickly
September 11, 2017
Had body work done...was completed quickly and looks great! Shuttle dropped me off and picked me up...service at the body shop was awesome!
Written By: MATTHEW
Thanks for the great review Matthew! Glad we could get your vehicle repaired in a timely manner!
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View ProfileWork was done well, with some additional damage and frustration
September 11, 2017
My truck came in for two reasons - bodyshop repair covered under the sharkskin package. Then over to service to correct a number of issues that arose from the recall work I'd had done a few weeks prior. The work done is great, paint chip repair above the windshield looks great, the work needed in service was done. A fantastic detail job done on my truck, inside and out, wow!! The things that ruined the experience. I turned down paying for a rental because I could borrow my parents van. Shuttle to get my parents van took some time, but it was a busy weekday morning, not unexpected. I dropped my truck off on a Wed morning. Bodyshop was done with it Thurs around 3. They called to let me know, I said let service know I dont need it today. Friday I get a message around 3:30 letting me know my truck is ready. I called back to say I'd come get it Saturday morning. We set the shuttle time for 10. 10:05am and no phone call, I call the Service Department. It takes 10 mins to get someone to answer the phone. I find out I was erased from the board, a shuttle would be sent right away. 10:30am the shuttle still hasnt arrived. I call again for 10 mins before the phone is answered. I had to be in Thorndale for 11am, it is now 10:45am and the shuttle has just left. I was NOT happy. I suggested they deliver my truck to me. Grant came through and had my truck and paperwork brought to me. My truck arrived before the shuttle, which had left 10 minutes earlier. I was not impressed that I waited for over an hour after I was supposed to be picked up. Had to cancel an appointment and barley made it on time to another. I got my truck back and notice the windshield has 4 scratches in it, up at the top of the glass. I have called the body shop and they have said stop by and we will remove them for you. I was very disappointed, as the service I've had with you guys has always been great, and I have been dealing with Oxford Dodge for a long time. I need more work done still - commercial safety and bumper warranty work - and I'm seriously considering using another dealership.
Written By: CHRISTINE
Christine We apologise for the frustrations, we did have a very busy Saturday and with only one shuttle running it can be hard to guarantee a set pick up time for you. With that said we should have done a better job communicating this to you. I am very happy that Grant came to the rescue on this for you and I will be sure to pass this on to him. Please do not hesitate to contact us directly for future assistance.
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View ProfileTruck has been there more then I've had it
September 08, 2017
Was told noise was gone and it wasn't no one knows what it is I bleave it's been sent back to oakridgeford to be looked at agin just really frustrated with this isue
Written By: Ryan
HI Ryan, We understand your frustration and are diligently working on your vehicle and have collaborated with Oakridge Ford in hopes to rectify this issue. Your advisor will be in contact with you.
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View ProfileDisappointed in Chrysler quality
September 08, 2017
Just spent over $2,100.00 on fixing broken lifters and cams. Car is just over three years mostly highway miles, 112,000 klilometers on it . Two year warranty on parts only,not sure if it will break down in another three years unless the original parts were defective and the new ones come from a different manufacturer. Had five minivans ,other than routine wear and tear this is more than all other ones combined.
Written By: CATHERINE
Hello Catherine, First, thank you for taking time to review us as we appreciate it. We are sorry to hear you have had this issue with your vehicle at this mileage. We invite you to speak with our Service Manager directly should you have any questions regarding the maintenance of this vehicle in the future along with any issues you may incur although we expect that with proper maintenance kept at manufacturer suggested mileage intervals we would not anticipate any further major issues. Please feel free to contact Geoff Mannion at (519) 473-1215 EXT 245. Sincerely , Oxford Dodge Client Services
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View ProfileQuick, and high end customer service.
September 08, 2017
Dropped off my truck at the express oil change. Came back, and it was done with a full explanation. All good.
Written By: DREW
Thanks for taking time to review your last visit here Drew! Glad we could be of service. Oxford Dodge Client Services
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View ProfileOil change
September 08, 2017
fast and efficient - i don't have 17 other words of description, just fast and efficient. There - that's 20.
Written By: ADAM
We have 17 words Adam! Thanks for the review and we look forward to seeing you next time!
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View ProfileExcellent!
September 08, 2017
Very happy with Allan and my new Renegade. Trustworthy and helpful. Friendly service and I would highly recommend. No pressure.
Written By: Jamie
Thanks for the stellar review Jamie! Congrats on the new vehicle, we hope you enjoy it! We're happy to hear that you had a pleasant sales experience
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Excellant customer service!
September 07, 2017
I wanted to write this review as a special thanks to Lori Dale and the service team at Oxford Dodge for the excellent service I received . When I called Oxford Dodge about the door handle on my Fiat 500 breaking off I assumed that this would not be something covered by warranty . Lori said she would look into it and call me back . She called me back right away and to my surprise she said it was covered and that she had the part in stock . I was able to make an appointment the next day and the service i received was fast and friendly . They even gave my car a quick wash . Thank you again Oxford Dodge !
Written By: David
Thanks for the amazing review David! I'm happy to hear you had a great service experience with us! We look forward to your future visits!
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Wonderful Service - Happy customer
September 06, 2017
Yasser Yassine/sales dept was extremely helpful from start to finish Our family is so happy with our new dodge grand caravan Answered all questions - I traded in old vehicle and picked up New one with no issues very efficient service highly recommend
Written By: Lisa
Thanks for the stellar review Lisa! Happy to hear you had a great experience purchasing with us! Congrats on the new vehicle!
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September 05, 2017
I had a mostly positive experience. The first salesperson I spoke to just didn't call me back. If I wasn't looking at a specific vehicle there, I wouldn't have come back. Yasser was helpful and has a very positive attitude and is always smiling. I love my vehicle apart from the dog hair that was still inside when we picked it up.
Written By: Katey Y
