Oxford Dodge Chrysler (1992) Ltd.
1249 Hyde Park Rd. , London, ON, N6H 5K6
Member since March 20, 2014
1249 Hyde Park Rd. London ON N6H 5K6Overall Score
Oxford Dodge Chrysler (1992) Ltd.2596 Reviews
2490Review Ratings Breakdown
Consumer Reviews
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Not a good experience
September 05, 2017
I was disappointed with the expected time of work completion. I was told that based on the work, the completion time was by noon. Based on that, I decided to wait for the vehicle rather than take the shuttle home. The work was not completed until after 1:00 PM. Further, although I inquired from noon onward, no explanation was provided for the delay. I also find that the invoice is rather short in detail. Although a brake service was completed, there is no indication to the condition of the pads or anything. The invoice also does not indicate whether the tires were rotated or any other information on the tire wear. A wheel alignment check was made as part of the Maintenance but there is no indication of it on the invoice. When I inquired at checkout, the best I got was that if there is no indication, then all is well. I would have expected better feedback on the invoice and also by an associate of the work completed and what observations were made.
Written By: BRUNO
Bruno I apologise for the delay in the service and we are happy to get the information you require. The tire rotation was completed on the Peace of Mind service inspection. If you can message us privately we can provide you with the Peace of Mind inspection form and review the invoice and any concerns you may have. The tire rotation was completed on the Peace of Mind service inspection
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View ProfileOutside of the car looks great inside terrible
September 05, 2017
John was great. They were suppose to detail the car and just wipe it, no vacuuming or shampooing . Looks terrible .
Written By: JOANNE
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View ProfileCourtious, on time service, completed as per the work order. Also, Lube job.
September 05, 2017
Very good courteous service, completed ahead of estimated time. Both Michelle in .service and Blair at the lube bay were very helpful.
Written By: ALLAN
Thanks for the great review Allan! We look forward to future business with you!
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View ProfileVery bad
September 05, 2017
My recent experience was bad as I changed oil for my wife car, and couple of days later check engine light came on. When checked the car I found out that oil cap wasn't there and oil covering engine. When i came to complain I was told that check engine light wasn't that. They top up oil and cleaned up the miss. But I still believe that chech engine light from that issue. Another bad experience when I bought my 2012 dodge van, I was sold on something ang got something else.
Written By: JAMAL
Jamal Thank you for providing your feedback on your visit. We apologise for the loss of the oil cap and were more than happy to clean and top up your oil. The oil loss was minimal and did not set off the check engine light; we performed the diagnostic and confirmed the fault is in a different system. If you would like to return we can re-scan and provide a print off of the system codes to provide peace of mind
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View ProfileMade it right!
August 29, 2017
I had my oil changed but the guys didn't put the air filter case back on properly so I took it into Darryl in service and he looked after it right away! I find the oil change is way too long!
Written By: CAREY
Hello Carey! Thanks for taking time to review your last visit with us. We are of course moving to a new location this fall into a state of the art facility on Hyde Park Rd. We fully expect wait times to diminish and continue to look for more time efficient ways to improve our service times without compromising our high standard of work performed. We encourage you to join our FLOK loyalty app and automatically receive $5 off your next visit with us Carey. Simply download the FLOK app fromm the Android or Apple App store and join Oxford Dodge. We look forward to your next visit Carey! Oxford Dodge Client Services
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View ProfileThe boys did a great job on servicing my vehicle!
August 29, 2017
I came back a day later because the service light for park assist was on. They tried to fix it but discovered that it has to have a new part installed. They all tried to help. They also found my license plate which had fallen off during the car wash and put it back on! Great work by all!! thanks!
Written By: SUZANNE
Hello Suzanne! Helping our customers. That's what we are all here to do at Oxford Dodge. Great to hear we were able to resolve this issue. See you in the future for your servicing needs. Regards, Oxford Dodge Client Services
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View ProfileThe wait time was far longer than it should have been.
August 27, 2017
I was told the repair (it was a recall situation or I wouldn't have been there at all as I was not happy with the last service at Oxford Dodge) would not take long, so I waited in the waiting area. After more than two hours, I went and asked how much longer it would be only to be told my vehicle was ready a half hour ago. Also my heat/air was working on settings 1,2 & 3 but not 4, now they don't seem to work at all.
Written By: LYNN
Thank you for taking time to review your last visit with us Lynn. We are sorry to hear that you have had this experience and we encourage you to contact our Service Manager Geoff to go over the details of this last visit. Please contact us at (519) 473-1215. We hope to hear from you soon, Oxford Dodge Client Services
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View ProfileStaff were very helpful and accommodating.
August 25, 2017
Our salesman was very easy to work with- helpful but not pushy. Any questions were politely answered . Very nice people to have met.
Written By: Robert
Thanks for the stellar review Robert! I'm glad to hear that you had a pleasant sales experience with us! We look forward to your future visits with us!
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View ProfileService person was polite work done in timely manner but not satisfied with answers to questions asked
August 25, 2017
Asked about tire life was told should have rotatated every 10 thousand k I thought had been done last visit but apparently not also asked before work started to check any mileage related items as per warranty book nothing shown on invoice
Written By: JOHN
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View Profilealways a pleasure weather it's a serious problem or just get a tire repaired
August 25, 2017
stopped in late on Saturday almost 5 o'clock, Service Advisor Mike took his time filling out my work order. I asked if I could make an appointment for Monday morning and he didn't hesitate even though my issue was a minor one, Tire pressure sensor or a hole in the tire. Come Monday, my Journey was repaired and I was out in record time.
Written By: CHRIS
Thanks for the review Chris! We are happy to hear we were able to service the vehicle in a timely manner and get you on the road again. See you in the future for your vehicle servicing needs. Regards, Oxford Dodge Client Services
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