Acura of Hamilton

January 13, 2020

My husband and I bought a new to us (used) 2017 Acura TLX from Louis and Paul at the Acura of Hamilton. If we could give more than 5 stars I definitely would. Forget the old school "used car salesman" techniques that most people despise, everyone at Acura Hamilton was honest, easy to speak to, with 0 gimmicks or sales tactics. We felt well taken care of, information was well communicated, and they did not push anything on us, paperwork was a breeze and we got an amazing car for an extremely fair price. At Acura Hamilton, they pride themselves in building relationships with their clients for the long term. Highly recommend visiting for your next new or used car and gaining a life-long relationship!

Written By: Danielle C

January 12, 2020

I have bought 4 cars from Acura of Hamilton. The staff are wonderful, from the receptionist, to sales staff to the service department. Every experience I have had has been very positive, and the staff seem to really value the client, whether they end up purchasing a car or not. I highly recommend this dealership!

Written By: Kunal K

January 10, 2020

Thank you for your response. You've reinforced my original concern that the "recommendation" was purposefully misrepresented in bad faith as a requirement in order to make the sale. I've since spoken to other Acura drivers in the area and was not pleased to hear that others have experienced similar interactions in bad faith with your service department. You've lost my business due to your flippant way of handling my concern and I will not hesitate to encourage others to find a service department that is committed to operating with integrity and exceeds "recommended guidelines" of customer service. ------------- Original post: I would give Matt in sales and Aileen in finance a 5-star rating without question. However the service department is severely disappointing: I went in for my second service on my leased 2018 TLX at 19,560km. Frank told me I needed to have the rear differential fluid changed and I obliged, thinking it's best to trust the "expert" and avoid voiding my warrantee or terms of the lease in any way. After receiving the invoice for $430, I learned that this service does not need to be done until 50,000-60,000km (which would not be for another 2 years in my case). When I called the service manager to request resolution, he said that he has signed documentation approving the service so there was nothing to address. I feel extremely taken advantage of and would strongly recommend going elsewhere for service.

Written By: Christie T

January 10, 2020

Thank you for your response. You've reinforced my original concern that the "recommendation" was purposefully misrepresented in bad faith as a requirement in order to make the sale. I've since spoken to other Acura drivers in the area and was not pleased to hear that others have experienced similar interactions in bad faith with your service department. You've lost my business due to your flippant way of handling my concern and I will not hesitate to encourage others to find a service department that is committed to operating with integrity and exceeds "recommended guidelines" of customer service. ------------- Original post: I would give Matt in sales and Aileen in finance a 5-star rating without question. However the service department is severely disappointing: I went in for my second service on my leased 2018 TLX at 19,560km. Frank told me I needed to have the rear differential fluid changed and I obliged, thinking it's best to trust the "expert" and avoid voiding my warrantee or terms of the lease in any way. After receiving the invoice for $430, I learned that this service does not need to be done until 50,000-60,000km (which would not be for another 2 years in my case). When I called the service manager to request resolution, he said that he has signed documentation approving the service so there was nothing to address. I feel extremely taken advantage of and would strongly recommend going elsewhere for service.

Written By: Christie T

January 06, 2020

Just picked up my new RDX and loving it!!! Thanks Julia, Louis and the rest of the staff at Acura of Hamilton for your in depth knowledge and focus on customer service. Glad to be back in an ACURA!! John Serafini

Written By: John S

January 06, 2020

Just picked up my new RDX and loving it!!! Thanks Julia, Louis and the rest of the staff at Acura of Hamilton for your in depth knowledge and focus on customer service. Glad to be back in an ACURA!! John Serafini

Written By: John S

January 03, 2020

Written By: K H

January 03, 2020

Written By: K H

January 03, 2020

I have dealt with Mr.Chris and Mr. Frank in the service department, they are extremely courteous, friendly and knowledgeable. I always find myself uncomfortable dealing with any service department, but the staff here is so good and professional that all my worries vanished away by dealing with them, and it feel so good that I am in the safe hands. I personally want to say thanks to all the staff members I really value there dedication towards work. God bless all of you and once again thank you for giving your best.

Written By: Sadiq

January 03, 2020

I have dealt with Mr.Chris and Mr. Frank in the service department, they are extremely courteous, friendly and knowledgeable. I always find myself uncomfortable dealing with any service department, but the staff here is so good and professional that all my worries vanished away by dealing with them, and it feel so good that I am in the safe hands. I personally want to say thanks to all the staff members I really value there dedication towards work. God bless all of you and once again thank you for giving your best.

Written By: Sadiq