South Trail Chrysler

July 23, 2024

Bit late writing a review, only really did so because I had a second negative experience here. Starts with taking 2016 dodge dart in near the end of warranty to inspect and get anything done while I was still covered. Needs new shocks they tell me, great "order them and call me when you want to install". 9 month later I call and they tell me not only did they "forget" to order the shocks, they would also no longer order them as we were now out of warranty on the vehicle. I have the paperwork to prove they screwed me over here. Fast forward to this past winter, odometer flashes and bluetooth goes out, slow battery drain. $1500 for a "telematic control module" which I found was a $400 part at best and is located directly above the top dash. They also missed a few screws putting the dash back in. Absolutely avoid this dealership for service! Keep in mind this has almost no bearing on their sales side as I simply have no experience with them. As far as the response from owner goes; i requested the shocks be replaced as they were a warrantable part and were deemed worthy of replacement under warranty. I did decline the other work as it was not requiring immediate attention nor was it warranty work. At no point did I tell anyone "i decline warranty replacement parts". Denying that a miscommunication took place and denying the warranty replacement is bad business. No i dont expect a remedy 4 years later, but it doesnt change the lousy experience. Tried to deal with it at the time just outside the warranty period when it would just make sense to say "oh there was a miscommunication so please order those shocks" and was met with a very clear "no".

Written By: Brantyn

South Trail Chrysler responded on July 25, 2024

Hello Brantyn, we took a look back at the service you are referencing from 4 years ago. It seems at the time we offered to do the service and you declined. If you would like to discuss further please email us at wecare@stchrysler.com

July 20, 2024

Don't go here unless you like buying vehicles with peeling paint.

Written By: Willie F

South Trail Chrysler responded on July 25, 2024

Hello Willie, as a dealership we have nothing to do with the manufacturing process. Any issues regarding a vehicle warranty or defect would be handled by the manufacturer. We simply facilitate the request. If you would like to discuss further you can email us at wecare@stchrysler.com

July 17, 2024

Written By: Slava A

South Trail Chrysler responded on July 20, 2024

We really appreciate the 5 star review Slava!

July 10, 2024

Amazing experience! I was actually shocked at how professional and on point this transaction went . All my expectations were met with extreme diligent consideration. Very polite , no pressure , literally once i I decided which vehicle I was interested in actual real time hours were 3 total and off I went with my beautiful 2023 Ram . Couldn’t be more pleased ( and I am hard to please lol) . Rahul is a very polite and courteous young man and I would happily refer him to anyone moving forward . Thank you also to Darren in finance and the general sales manager as again what a class act crew . Nice work fellas !!

Written By: Derek p

South Trail Chrysler responded on July 16, 2024

Thank you Derek, we really appreciate the amazing 5 star review. We hope you enjoy your new truck!

July 09, 2024

I had a terrible experience with service at this dealership. My Dodge Journey was making a clunking sound. I took it in, and it was diagnosed as the front struts and control arms. The quote was over $4500, which was absurd compared to quotes from other businesses. I had the repairs completed and found that it was still making the clunking sounds, and it had been misdiagnosed. This cost me thousands of dollars in unneeded repairs, and my vehicle was still not fixed. I called the service manager multiple times to discuss the issue but did not receive a call back. I would not recommend this dealership to anyone. I would have given 0 stars, had it allowed me to.

Written By: Janice J