South Trail Chrysler
6103 - 130th Avenue SE , Calgary, AB, T2Z 5E1
Member since January 10, 2018
6103 - 130th Avenue SE Calgary AB T2Z 5E1Overall Score
South Trail Chrysler2987 Reviews
517Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
April 10, 2024
Mixed review, our salesperson was great and we got the vehicle we wanted but the day we drove off the lot with it there was a very noticable issue with accelerating and a hesitation in the gear shift from 1000-2000 rpm. We brought this up, was told to book it in with the shop and we did, only to get it back with a note saying "could not recreate the issue". It's a year after purchase and the issue is still there, same as it was the day we drove it off the lot. I might buy new from here but definitely not used again. Editing to 1 star, I'd do 0 if I could, thanks for suggesting to bring the vehicle to Infinity which your service department said they did before we drove it off the lot. They were able to tell us ALL the things wrong after your service team said nothing was wrong, couldn't recreate issue that has been there since we drove off the lot. I've been quoted a price for repairs that far exceeds what the vehicle is now worth. I wouldn't buy here new or used.
Written By: Melissa L
Hi Melissa, we are sorry your vehicle isn't performing the way you would like. It can be tough to diagnose a problem that is intermittent are hard to replicate. If you would like to discuss further, please email us at wecare@stchrysler.com
April 09, 2024
Easy but thorough process. Thanks Lee
Written By: Graham D
Thank you for the 5 star review Graham!
April 09, 2024
Perfect customer service
Written By: Reed N
We really appreciate the 5 star review Reed!
April 05, 2024
Lee and the team at South Trail Crysler were amazing to work with from the start. The communication through the buying process was great. The truck was ready when they said it would be for pick up. I have zero complaints!!! I would recommend checking them out for your next purchase!
Written By: Jay b
Thank you for the awesome 5 star review and recommendation Jay! Enjoy your new truck!
April 02, 2024
Written By: Dzhovid R
We really appreciate the 5 star review Dzhovid!
March 28, 2024
In 2022, after a lengthy search online I found a used 1500 Ram truck for sale at ST Chrysler. The initial experience with the dealership was ok but there was excessive pressures to purchase an extended warranty. After some negotiation I through a “bumper to bumper” extended warranty for 3 years would ensure the used truck is in good condition for years to come. A couple years later and the truck was always maintained through regular service, I was informed the manifold had an air leak and the air suspension was failing. I was not close to Calgary so I took the truck to the local Chrysler dealership. I presented the third party warranty that was to cover everything and the service. The service tech documented everything and contacted the Avanta warranty claims department. The initial feedback was an immediate denied. No reasoning was provided. The back and forth took several days while my truck was at the dealership waiting. I reached out to ST Chrysler to find out what they sold me had excessive conditions. The policy can be read different to come out with a full coverage or limited coverage. Many calls and escalations later Avanta told me YES it should all have been covered based on the policy. The South Trail dealership should have never offered a policy that couldn’t be used without headaches, lengthy escalations and overall frustrations. The dealership has the ability to offer a factory extended warranty but because the dealership gets a larger kick back financially on selling aftermarket warranties they won’t tell you that. It’s a typical used car salesman dealership that will sell you a car but won’t stand up for the policies and warranties offered. The whole experience has me reconsidering why I bought a Ram. It won’t be my next choice.
Written By: Kelly W
Hi Kelly, we are sorry you are having issues with your truck. A few things of note. When it comes to extended warranties we would always offer a manufacturers warranty if available, however there are often many stipulations about the vehicle that may disqualify it, which is why we offer third party options as well. It is important to note that while we offer their product, they are responsible for the coverage and whether or not it would apply to any given situation. If you would like to discuss further you can email us at wecare@stchrysler.com
March 22, 2024
This dealership has been nothing but great through the entire buying experience. Eric was my sales agent, very professional, knowledgeable and transparent. I had a minor issue with my vehicle post purchase and he took care of me and made the repair process easy. Truly a refreshing experience compared to most.
Written By: Jeff B
That is great to hear Jeff! Thank you so much for the 5 star review.
March 21, 2024
Written By: Sergey S
We really appreciate the 5 star review Sergey!
March 20, 2024
The best quality of service. Only the best impressions and memories
Written By: Дмитрий Р
Thank you for the 5 star review Дмитрий Ревинский!
March 19, 2024
Absolutely! Here's a 5-star review for South Trail Chrysler Dealership. I had an excellent experience at South Trail Chrysler Dealership. The service was outstanding, and the staff @Alex Kubyshkin went above and beyond to assist me with my needs. I highly recommend this dealership to anyone in search of quality service and a positive car-buying experience. Thank you!
Written By: Volodymyr D
Thank you so much for the amazing 5 star review Volodymyr!
