St. Albert Dodge
1155 St. Albert Trail , St. Albert, AB, T8N7X1
Member since January 19, 2018
1155 St. Albert Trail St. Albert AB T8N7X1Overall Score
St. Albert Dodge2349 Reviews
65Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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December 14, 2016
St Albert Dodge is the WORST Dealership I have ever dealt with! I have given them multiple opportunities to fix their mistakes and spoken with the sales and service managers multiple times over the past few years and enough is enough. I have dealt with many different dealerships this far in life and I recommend avoiding this one. I wanted a jeep in 2012 at the end of the year and knew exactly what I wanted before I went in. I decided on St Albert dodge because I was told they had a military discount and I found their dealership to be dishonest and conniving. Unfortunately I had already made the down payment and was locked in on the sale. So I continued on with the deal. They took far longer to deliver the jeep than they had promised. They even called me in to pick up my jeep and brought me out to one which had the wrong transmission trying to tell me that is what I had ordered. I have a bit of a background in mechanics and trades and their service department talks to me like they are explaining rocket science to a 10 year old. When I had made the deal for my jeep, I had purchased the undercoating I believe it cost $1000 Their service department was to spray it on. 1st attempt at the undercoating was only over a sticker. I peeled the sticker off brought it in and they booked me in and re sprayed it. 2nd attempt they must have been scared to get any on the jeep as they sprayed a piece no bigger than my hand on either side. I then rebooked and took more time off work 3rd attempt they added another inch to it. Every time they sprayed it I needed to get time off work and organize a ride for a couple days without a vehicle. So I told them I was unsatisfied and gave up. Since I have owned the jeep every winter for 3 years in a row the heater quits. The 1st time is under warranty. However, it took multiple visits that year to get it fixed. I think the first time that year they just topped up the coolant. In my opinion if you tell a customer you have fixed something should it not at least work on the way home. I drove home on a warm day only to realize I still had no heat. 2nd year they flushed it did it and said not to worry about it I had good enough heat. This year for the 3rd time they tell me it's out of their hands as the warranty has expired and want to charge me a full inspection fee to figure out what is wrong. Well I can tell you what is wrong the same thing you haven't fixed properly the past three years and multiple visits. Don't get me wrong, there service department did successfully change a light bulb under warranty. However, I feel like that's the best they can do! I also assisted my past girlfriend in purchasing a Jeep around 2013 from them as she was set on using them against my recommendation. She said she wanted hers form the same dealership as me. So she factory ordered one only to be lied to and paying way more than she should of. Unfortunately we had broken up and I later found out they took complete advantage of her.
Written By: Jordan N
Hey Jordan – just wanted to send a note regarding your feedback. I noticed you haven’t been in to our store since June of 2015. Sorry things didn’t go well with your past experiences here. For what it’s worth, we have a different team here now…we just purchased St Albert Dodge in October of 2015. Camille St. Laurent, our new service manager, would be happy to address any concerns with your Jeep. Hoping you don’t paint us with the same brush as the previous ownership and give us another opportunity. Thanks, Alan Wack – Dealer.
December 08, 2016
Written By: Isaac E
Thank you for the 5 Star rating Lloyd!
December 05, 2016
Written By: carter a
Thank you for your 4 star rating!
December 03, 2016
Written By: Sarah B
Sarah, we are sorry that you did not have a good experience. We would love the opportunity to find out how we can do better. Please give our General Sales Manager, Brandan Herbert a call at 780-458-8660. We appreciate your feedback.
December 03, 2016
My buying experience was excellent! A great team of people from sales to service. Genuine sales staff, excellent management, the entire team is invested in customer service, building long term relationships with their community and making the buying experience fun, as it should be!
Written By: Marie G
Thank you for sharing your great review with us Marie! Great to hear you had a fun experience with us. We look forward to seeing you again!
December 01, 2016
This is a great dealership! A dynamic and energetic group of people who are genuine and professional. I would send all my friends and family here for sure!
Written By: Marie G
November 30, 2016
Written By: Mohammed R
November 24, 2016
Jessica was pleasant and helpful to work with and fully explained the services I received. The vehicle was finished on time and the shuttle was prompt. Thank you St. Albert Dodge. (The online booking method was not perfect, but Jessica called to clarify.)
Written By: Vern F
Thank you Vern for sharing your review with us. Glad Jessica was able to assist you with your recent servicing needs and took the time to clarify with you!
November 24, 2016
Jessica was pleasant and helpful to work with and fully explained the services I received. The vehicle was finished on time and the shuttle was prompt. Thank you St. Albert Dodge. (The online booking method was not perfect, but Jessica called to clarify.)
Written By: Vern F
Thank you Vern for sharing your review with us. Glad Jessica was able to assist you with your recent servicing needs and took the time to clarify with you!
November 21, 2016
Written By: Jacqueline V
Thank you for the 5 star rating Jacqueline!
