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St. Albert Dodge

1155 St. Albert Trail , St. Albert, AB, T8N7X1

Member since January 19, 2018

1155 St. Albert Trail St. Albert AB T8N7X1

Overall Score

4.6

St. Albert Dodge

2270 Reviews

65
St. Albert Dodge

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

St. Albert Dodge St. Albert Dodge
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June 01, 2016

Very helpful explained all my options was not pushy when I wanted to take my time and they worked very hard to get me exactly what I wanted for the price I wanted to pay amazing sevice from Rod Elliot my sales rep and from the general manager and the finance department with Vince Lee

Written By: Night_sky R

St. Albert Dodge responded on December 15, 2020

Thank you for the review Brad!!

St. Albert Dodge St. Albert Dodge
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May 20, 2016

We were greeted by a Chrysler Canada rep, who made us feel welcome and who stayed with us until a salesman was available. Our salesman, Mark, was very knowledgable and professional in his dealings with us. We wouldn't hesitate to recommend Mark and this dealership to others.

Written By: Bob S

St. Albert Dodge responded on December 11, 2020

Thank you for sharing your recommendation with us and Mark. We greatly appreciate it and the review you've shared!

St. Albert Dodge St. Albert Dodge
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May 20, 2016

We were greeted by a Chrysler Canada rep, who made us feel welcome and who stayed with us until a salesman was available. Our salesman, Mark, was very knowledgable and professional in his dealings with us. We wouldn't hesitate to recommend Mark and this dealership to others.

Written By: Bob S

St. Albert Dodge responded on December 15, 2020

Thank you for sharing your recommendation with us and Mark. We greatly appreciate it and the review you've shared!

St. Albert Dodge St. Albert Dodge
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May 01, 2016

We went in to test drive with a plan to buy elsewhere because of previous experiences! Our salesman Mark Ammar was excellent, straight forward and alot of fun to deal with. Kept it light and stress free! I will go back, and I will buy my next vehicle from Mark and the crew at St.Albert Dodge!

Written By: Gary S

St. Albert Dodge responded on December 11, 2020

Glad we were able to turn your experience around and keep it light & stress free. Thank you for giving us the opportunity to help you and sharing your review with us!

St. Albert Dodge St. Albert Dodge
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May 01, 2016

We went in to test drive with a plan to buy elsewhere because of previous experiences! Our salesman Mark Ammar was excellent, straight forward and alot of fun to deal with. Kept it light and stress free! I will go back, and I will buy my next vehicle from Mark and the crew at St.Albert Dodge!

Written By: Gary S

St. Albert Dodge responded on December 15, 2020

Glad we were able to turn your experience around and keep it light & stress free. Thank you for giving us the opportunity to help you and sharing your review with us!

St. Albert Dodge St. Albert Dodge
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May 01, 2016

Worst dealership ever. Staff is very unprofessional. They promise you what you want but when it comes time for it you are on you're own. Brandon is very unprofessional and treats customers like trash and they lost me and all my friends as customers.

Written By: Corey S

St. Albert Dodge responded on December 11, 2020

Sorry you feel this way Corey. We try our best to satisfy our customers and pride ourselves on our high level of customer service. In this particular circumstance nothing was promised to you that we are not honoring. The deal we’re honoring is from a year ago now, you purchased your Jeep May 30,2015. We have the written bill of sale that clearly states the deal included a matching spare wheel and tire plus a 1-way remote start. From our initial contact we have promised to honor your initial agreement. In fact, we have notes of numerous attempts trying to contact you to resolve this situation. Your request for us to now include a $1000 aftermarket spare tire carrier was never part of the agreement. Regards, Brandan Hebert

St. Albert Dodge St. Albert Dodge
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May 01, 2016

Worst dealership ever. Staff is very unprofessional. They promise you what you want but when it comes time for it you are on you're own. Brandon is very unprofessional and treats customers like trash and they lost me and all my friends as customers.

Written By: Corey S

St. Albert Dodge responded on December 15, 2020

Sorry you feel this way Corey. We try our best to satisfy our customers and pride ourselves on our high level of customer service. In this particular circumstance nothing was promised to you that we are not honoring. The deal we’re honoring is from a year ago now, you purchased your Jeep May 30,2015. We have the written bill of sale that clearly states the deal included a matching spare wheel and tire plus a 1-way remote start. From our initial contact we have promised to honor your initial agreement. In fact, we have notes of numerous attempts trying to contact you to resolve this situation. Your request for us to now include a $1000 aftermarket spare tire carrier was never part of the agreement. Regards, Brandan Hebert

St. Albert Dodge St. Albert Dodge
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March 28, 2016

I received the worst customer service at St. Albert Dodge. Called multiple times to only get a message machine. Waited on hold for 10 minutes to TRY to book a service appointment. AVOID at all costs. Don't care about customers after the sale. Might be new ownership, but definitely still has a long way to go in regards to their customer service. I'm taking my business elsewhere.

Written By: Kristen M

St. Albert Dodge responded on December 11, 2020

Good day Kristen, We are sorry that you had a unpleasant experience trying to reach us. Even though we are striving to make every customer's experience amazing we know we don't always get it right. If there is a way that we could make this right or earn your business, please give us a call (780.460.2710) or email Karl (our assistant service manager) directly at kkibler@stadodge.ca. Thank you for your feedback and we really hope that we can try and earn your business!

St. Albert Dodge St. Albert Dodge
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March 28, 2016

We had the most amazing buying experience this past weekend! The moment we walked in the door we felt welcome and did not feel pressured in any way! A huge thank you to Moe, Brandan and Jay for making everything possible!!

Written By: Kelci R

St. Albert Dodge St. Albert Dodge
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March 25, 2016

Stay away from this dealership. I was here 2yrs ago looking to purchase my very first truck. I was hoping to trade my 04 mini cooper s but they say it was too old and wont take it. So I walkaway and went to GoAuto dodge at 66st. They took my trade no question ask and got myself a brandnew 2014 1500ram longhorn with some incentives at a very low interest rate.

Written By: Enrico d

St. Albert Dodge responded on March 26, 2018

We are sorry to hear about your experience. Not sure if you were aware, but as of October we have been under new ownership and management. We are constantly working to provide the best customer experience possible. We would love for you to come and experience the difference!

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