South Trail Chrysler

August 25, 2017

We are giving this dealer ship a 0 but there is not one. Our first experience was terrible, and a waste of a day. The second experience was equally unsatisfactory, as far as timely, and the work being done as promised. (except the tire man he is awesome) Third visit, seemed to be a battery issue with our car, checked everything over and over and said battery was fine, got it home checked the battery it was not even the right battery for this size of car no wonder it kept going dead. (Had just bought the second hand car) Today my husband went in to stand and be ignored for a very long time while three good looking women did nothing, he feels they are probably there as a distraction and when he requested two oil filters they had to go and retrieve them which seemed to cause stress for someone to work. Then when one was brought to him opened without packaging and he said he did not want it, it really seemed to cause more stress to do their job, as the three women continued to do nothing. Which is basically what they are always doing. There job should look more demanding. He agrees with this write up. Also telling people to leave a message not wait on hold, when your message machine is full is daft this happened twice. Also you wanted me to provide you with your invoice and three people gave me a fax number the forth person told me the fax did not work, very very frustrating and daft.

Written By: Brenda M

August 25, 2017

I bought a brand new Compass and had it factory ordered. It arrived faster than it was supposed to and was a pleasant experience. My complaint is with the service I received after I purchased my vehicle. Within a couple days I noticed that the moulding on the top of my Jeep was coming loose, I had to bring my Jeep in to get the protection package done so I asked Laurence if they could fix it for me at that time, he said sure no problem. I pick up my vehicle the following day and he tells me they couldn't fix it because they didn't have the part. Ok fair enough - so I bring it back a week later to get the moulding fixed. By this time the piece had fallen off completely and wasn't loose. So I pick it up the next day and again they weren't able to fix it because the part wasn't ordered. Why wasn't my appointment re-scheduled if the part was never ordered?That's 2 separate times my compass was in the service department and they didn't fix loose/missing moulding which should have been caught before it was picked up by me on the very first day. About a week ago I went into the express lane for an oil change and asked if they could fix the moulding while they do the oil change. I had a service appointment for the following week and was hoping they could just get it done with my oil change. They did get it fixed this time. The girl who helped me with service said she would cancel my service appointment and never did. I originally owned a 2014 wrangler that I traded in for the new compass. Since purchasing the new compass I've received text messages from sales people asking me to trade in my old jeep and buy a new one. It's very obvious there is a lack of communication within this dealership and the service has been less than stellar considering I had to bring my Compass in 3 times in order to fix a piece of moulding.

Written By: Jennifer C

August 25, 2017

I bought a brand new Compass and had it factory ordered. It arrived faster than it was supposed to and was a pleasant experience. My complaint is with the service I received after I purchased my vehicle. Within a couple days I noticed that the moulding on the top of my Jeep was coming loose, I had to bring my Jeep in to get the protection package done so I asked Laurence if they could fix it for me at that time, he said sure no problem. I pick up my vehicle the following day and he tells me they couldn't fix it because they didn't have the part. Ok fair enough - so I bring it back a week later to get the moulding fixed. By this time the piece had fallen off completely and wasn't loose. So I pick it up the next day and again they weren't able to fix it because the part wasn't ordered. Why wasn't my appointment re-scheduled if the part was never ordered?That's 2 separate times my compass was in the service department and they didn't fix loose/missing moulding which should have been caught before it was picked up by me on the very first day. About a week ago I went into the express lane for an oil change and asked if they could fix the moulding while they do the oil change. I had a service appointment for the following week and was hoping they could just get it done with my oil change. They did get it fixed this time. The girl who helped me with service said she would cancel my service appointment and never did. I originally owned a 2014 wrangler that I traded in for the new compass. Since purchasing the new compass I've received text messages from sales people asking me to trade in my old jeep and buy a new one. It's very obvious there is a lack of communication within this dealership and the service has been less than stellar considering I had to bring my Compass in 3 times in order to fix a piece of moulding.

Written By: Jennifer C

August 25, 2017

Written By: icarrie76

August 25, 2017

Written By: icarrie76

August 24, 2017

After a bit of a rocky start, based on whether or not to call the truck I bought a "used demo" or "brand new" (350km+ on it), I have to say Randy and Luke came through in a big way. They admitted the details of the truck may have been an honest mistaken oversight, and I'm inclined to believe them. From that point on their only goal became making it up to me, and trying to make sure that I was happy with the truck and the deal we came to. Which I was. I would recommend giving them a chance if you're in the market for a dodge.

Written By: Jordan M

August 24, 2017

Amazing experience hands down. He found me my dream truck everything i needed. Alastair was very informative, very helping. Didnt push anything on you. Even delievered my truck to my door step in lethbridge. Very professional! Will be recommending everyone i know to see him when needing a vehicle.

Written By: Sierra C

August 22, 2017

Best Chrysler dealer in town, Ryan Beaudry is the greatest service advisor I've dealt with. Very good experience!

Written By: Justin

August 22, 2017

Best Chrysler dealer in town, Ryan Beaudry is the greatest service advisor I've dealt with. Very good experience!

Written By: Justin

August 22, 2017

MIKHAIL MEZENTSEV HE'S AN AMAZING SALES MAN AND DOSENT LET ANY ONE UNHAPPY. THANK YOU FOR THIS AWESOME experience

Written By: Salena G