South Trail Chrysler
6103 - 130th Avenue SE , Calgary, AB, T2Z 5E1
Member since January 10, 2018
6103 - 130th Avenue SE Calgary AB T2Z 5E1Overall Score
South Trail Chrysler3010 Reviews
517Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
August 30, 2017
Beautiful new location made to cater to their clients. Everyone was amazing and helped make the process quick and easy. Alastair sat with me and listed all that STC needed to do so I could walk out of their store with a new set of keys and he exceeded my expectations! He made sure to check in after to make sure all was well with my new vehicle. STC is fueled by providing good customer service and it shows!!
Written By: Lesly L
Hey Lesly! Thank you for the kind words. We will be sure to let Alastair know about your experience. Thanks for choosing South Trail Chrysler!
August 29, 2017
Written By: Brennan R
Thanks Brennan for the rating!
August 28, 2017
Written By: Jason W
Thanks Jason for the great rating!
August 28, 2017
Mikhail Mezentsev was our sales associate. Very helpful, helped us learn alot while we bought our son his 1st car.
Written By: Cindy J
Thank you Cindy! We think that Mikhail is great!
August 27, 2017
The staff in the service department are very friendly and go above and beyond.
Written By: James F
Hi James! Thanks for the great review and rating!
August 27, 2017
The staff in the service department are very friendly and go above and beyond.
Written By: James F
Hi James! Thanks for the great review and rating!
August 26, 2017
Always a pleasure to come in and get some service work done with no pressure from salespeople just a warm welcome friendly chitchat and on your way til next time.
Written By: Joe W
Hey Joe! Thank you for the great review and rating. We look forward to working with you again in the future.
August 26, 2017
Always a pleasure to come in and get some service work done with no pressure from salespeople just a warm welcome friendly chitchat and on your way til next time.
Written By: Joe W
Hey Joe! Thank you for the great review and rating. We look forward to working with you again in the future.
August 25, 2017
We are giving this dealer ship a 0 but there is not one. Our first experience was terrible, and a waste of a day. The second experience was equally unsatisfactory, as far as timely, and the work being done as promised. (except the tire man he is awesome) Third visit, seemed to be a battery issue with our car, checked everything over and over and said battery was fine, got it home checked the battery it was not even the right battery for this size of car no wonder it kept going dead. (Had just bought the second hand car) Today my husband went in to stand and be ignored for a very long time while three good looking women did nothing, he feels they are probably there as a distraction and when he requested two oil filters they had to go and retrieve them which seemed to cause stress for someone to work. Then when one was brought to him opened without packaging and he said he did not want it, it really seemed to cause more stress to do their job, as the three women continued to do nothing. Which is basically what they are always doing. There job should look more demanding. He agrees with this write up. Also telling people to leave a message not wait on hold, when your message machine is full is daft this happened twice. Also you wanted me to provide you with your invoice and three people gave me a fax number the forth person told me the fax did not work, very very frustrating and daft.
Written By: Brenda M
Why not post publicly you post the good stuff that way and if I were to tell my experience then someone may be losing there job worst dealership experience ever!!!! Bar none!!!!
August 25, 2017
I bought a brand new Compass and had it factory ordered. It arrived faster than it was supposed to and was a pleasant experience. My complaint is with the service I received after I purchased my vehicle. Within a couple days I noticed that the moulding on the top of my Jeep was coming loose, I had to bring my Jeep in to get the protection package done so I asked Laurence if they could fix it for me at that time, he said sure no problem. I pick up my vehicle the following day and he tells me they couldn't fix it because they didn't have the part. Ok fair enough - so I bring it back a week later to get the moulding fixed. By this time the piece had fallen off completely and wasn't loose. So I pick it up the next day and again they weren't able to fix it because the part wasn't ordered. Why wasn't my appointment re-scheduled if the part was never ordered?That's 2 separate times my compass was in the service department and they didn't fix loose/missing moulding which should have been caught before it was picked up by me on the very first day. About a week ago I went into the express lane for an oil change and asked if they could fix the moulding while they do the oil change. I had a service appointment for the following week and was hoping they could just get it done with my oil change. They did get it fixed this time. The girl who helped me with service said she would cancel my service appointment and never did. I originally owned a 2014 wrangler that I traded in for the new compass. Since purchasing the new compass I've received text messages from sales people asking me to trade in my old jeep and buy a new one. It's very obvious there is a lack of communication within this dealership and the service has been less than stellar considering I had to bring my Compass in 3 times in order to fix a piece of moulding.
Written By: Jennifer C
Thank you for taking the time to write such a detailed review. All of your comments are essential to educating our new staff about good and bad service and we’re sorry we didn’t “wow” you during your most recent visits. I am happy to hear that we were eventually able to fix the moulding issues under warranty so you could start enjoying your new car! Thank you once again for your feedback and I hope you have a wonderful day. Should you need anything else from us, please email wecare@stchrysler.com and that email goes directly to a manager for review.
