South Trail Chrysler
6103 - 130th Avenue SE , Calgary, AB, T2Z 5E1
Member since January 10, 2018
6103 - 130th Avenue SE Calgary AB T2Z 5E1Overall Score
South Trail Chrysler3010 Reviews
517Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
August 25, 2017
I bought a brand new Compass and had it factory ordered. It arrived faster than it was supposed to and was a pleasant experience. My complaint is with the service I received after I purchased my vehicle. Within a couple days I noticed that the moulding on the top of my Jeep was coming loose, I had to bring my Jeep in to get the protection package done so I asked Laurence if they could fix it for me at that time, he said sure no problem. I pick up my vehicle the following day and he tells me they couldn't fix it because they didn't have the part. Ok fair enough - so I bring it back a week later to get the moulding fixed. By this time the piece had fallen off completely and wasn't loose. So I pick it up the next day and again they weren't able to fix it because the part wasn't ordered. Why wasn't my appointment re-scheduled if the part was never ordered?That's 2 separate times my compass was in the service department and they didn't fix loose/missing moulding which should have been caught before it was picked up by me on the very first day. About a week ago I went into the express lane for an oil change and asked if they could fix the moulding while they do the oil change. I had a service appointment for the following week and was hoping they could just get it done with my oil change. They did get it fixed this time. The girl who helped me with service said she would cancel my service appointment and never did. I originally owned a 2014 wrangler that I traded in for the new compass. Since purchasing the new compass I've received text messages from sales people asking me to trade in my old jeep and buy a new one. It's very obvious there is a lack of communication within this dealership and the service has been less than stellar considering I had to bring my Compass in 3 times in order to fix a piece of moulding.
Written By: Jennifer C
Thank you for taking the time to write such a detailed review. All of your comments are essential to educating our new staff about good and bad service and we’re sorry we didn’t “wow” you during your most recent visits. I am happy to hear that we were eventually able to fix the moulding issues under warranty so you could start enjoying your new car! Thank you once again for your feedback and I hope you have a wonderful day. Should you need anything else from us, please email wecare@stchrysler.com and that email goes directly to a manager for review.
August 25, 2017
Written By: icarrie76
Hey Icarrie76! Thanks for the great rating!
August 25, 2017
Written By: icarrie76
Hey Icarrie76! Thanks for the great rating!
August 24, 2017
After a bit of a rocky start, based on whether or not to call the truck I bought a "used demo" or "brand new" (350km+ on it), I have to say Randy and Luke came through in a big way. They admitted the details of the truck may have been an honest mistaken oversight, and I'm inclined to believe them. From that point on their only goal became making it up to me, and trying to make sure that I was happy with the truck and the deal we came to. Which I was. I would recommend giving them a chance if you're in the market for a dodge.
Written By: Jordan M
Hey Jordan! Thanks for the great review! We think Luke and Randy are awesome too!!
August 24, 2017
Amazing experience hands down. He found me my dream truck everything i needed. Alastair was very informative, very helping. Didnt push anything on you. Even delievered my truck to my door step in lethbridge. Very professional! Will be recommending everyone i know to see him when needing a vehicle.
Written By: Sierra C
August 22, 2017
Best Chrysler dealer in town, Ryan Beaudry is the greatest service advisor I've dealt with. Very good experience!
Written By: Justin
Thank you Grant! Ryan is the best! Thanks for choosing South Trail Chrysler!
August 22, 2017
Best Chrysler dealer in town, Ryan Beaudry is the greatest service advisor I've dealt with. Very good experience!
Written By: Justin
Thank you Grant! Ryan is the best! Thanks for choosing South Trail Chrysler!
August 22, 2017
MIKHAIL MEZENTSEV HE'S AN AMAZING SALES MAN AND DOSENT LET ANY ONE UNHAPPY. THANK YOU FOR THIS AWESOME experience
Written By: Salena G
Hi Salena! Thank you for the awesome review! We will let Mikhail know about the great experience you had at South Trail Chrysler.
August 22, 2017
MIKHAIL MEZENTSEV HE'S AN AMAZING SALES MAN AND DOSENT LET ANY ONE UNHAPPY. THANK YOU FOR THIS AWESOME experience
Written By: Salena G
Hi Salena! Thank you for the awesome review! We will let Mikhail know about the great experience you had at South Trail Chrysler.
August 22, 2017
Written By: Devina S
