Palladino Honda
990 Kingsway , Sudbury, ON, P3B2E5
Member since August 26, 2014
990 Kingsway Sudbury ON P3B2E5Overall Score
Palladino Honda4724 Reviews
3368Review Ratings Breakdown
Consumer Reviews
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Awesome salesman !!
March 01, 2017
Jason ball your the man ! Excellent customer service. Felt at home from the second I walked in . So thank you very much!
Written By: Kyle
Kyle, we love when our customers feel at home when they come to visit us! Thank you for your review!!
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Such excellent service!
March 01, 2017
Arranged 8:00 a.m. service appt as I had received a safety recall notice to replace passenger's front airbag inflator for my 2007 Honda Civic. initially dealt with Taylor on phone, very pleasant & was told that it would likely take no more than 1 hour! Upon arrival on day of my appt, I was pleasantly surprised to see several service advisors assisting customers. As promised, my car went into the shop at precisely 8 am (they even did a free multi-point inspection), and I was out of there within 1 hour. While waiting, I enjoyed complimentary coffee in their spacious & comfortable waiting area. There were several shuttle drivers on hand for those needing a ride. This service dept has improved drastically since I purchased my car in 2007 - in the past, I had previous issues with extremely long wait times for my car (even just for an oil/filter change), very poor & unorganized shuttle service & unsatisfactory resolution to my concerns so I had stopped using Palladino's service dept entirely after warranty expired & had my car serviced elsewhere. I am very happy with my Honda vehicle and, with the excellent service I experienced this week, I will now definitely consider purchasing another Honda in the future ... probably a Honda Pilot - I've read & heard so many positive comments & reviews about them!
Written By: SUZANNE P
Suzanne, we truly appreciate you taking the time to provide us with such awesome feedback! We're glad to hear that your very happy with your Honda Civic and the service you received your last visit. If you have any questions about a Honda Pilot our Sales and Leasing Consultants would love to help you out!
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Brand new car - only 7 months old
March 01, 2017
My wife and I purchased a Honda Civic 2.0 Turbo and Toyota Corolla 2016 at the same time (August 2016). The Honda car has given us nothing but problems. From day one, we were always getting "lane departure", "mitigation error", and car not starting with remote control. We took it into the dealership and dealt with Wong who did a factory reset. However, that didn't resolve the issues. Finally, now when we brought it in, we were told that Honda has accidentally put on a wrong tire which was causing all these problems. No problem! We were happy the issues got resolved but as soon as I took the vehicle home, the starter would not work and now when you hit the brakes, it gives a "click" noise which wasn't the case prior to this. On the other hand, the Toyota Corolla has never given us a problem from day one and it was $7,000 cheaper than the Honda 2.0. We're just sad to see so much money go to waste on a brand new vehicle. Pasha Shah & Sumaira Shamim (705) 507-0123 / (705) 562-4444
Written By: SUMAIRA
Pasha Shah & Sumaira Shamim, we're sorry your experiencing issues with your vehicle. Our Service Manager Ray will be in contact with you today to help resolve these issues.
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March 01, 2017
Go above and beyond to make sure you leave happy, no matter what problems you are having with your vehicle
Written By: Wallace L
March 01, 2017
Go above and beyond to make sure you leave happy, no matter what problems you are having with your vehicle
Written By: Wallace L
Thank you for the awesome review Wallace!
Very happy with service
March 01, 2017
Work completed quickly. Saw a possible problem. Notified me and sought direction. Gave me accurate quote on charges and time it would take.
Written By: CATHERINE I
Catherine, thank you for your review. We're glad to hear your happy with your recent visit to our service department!
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Service Maintenance "B" Appointment
March 01, 2017
I was pleased that there was a place for me to park. Tamara, the Palladino service rep. was professional & courteous.
Written By: LORRAINE
Lorraine, thank you for your feedback! i'm glad you found a parking spot :) it's usually prettty packed . In the future if you're not able to find a spot, I highly recommend you take advantage of our complimentary valet service.
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Waiting time doubled what was told
March 01, 2017
Arrived at 12:20 for a 12:30 appointment. KAra was polite and professional, advising me that the techniciens were at lunch till 12:30... that the work would take 60 minutes...For this reason, I chose to wait...At 1:30, I am advised that the technicians are backed up and that the work onmy car will be started..I complained that I should have been advised of that fact an hour ago..."sorry" was the response...Had I been advised,I would have left and returned for 1:30....I ended up waiting 2 hours..wasted my afternoon, .....the work was finished by 2:30, given keys by indifferent tall counter man...no apologies...no "thanks for patience"...etc... will only return for recall work....
Written By: CLAUDE
Claude, please know that we are sincerely sorry for the miscommunication. Ray, our Service Manager will be in contact with you today.
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March 01, 2017
I've had nothing but good experiences with Palladino. Purchased 2 cars from there and always have a pleasant experience with their service team.
Written By: Alexandra J
Alexandra, we appreciate you taking the time to give us your awesome feedback!
The service attendant was very helpful with the service.
March 01, 2017
The experience was great, the service attendant was very helpful and quick getting through the payment process when I came in to pickup my vehicle.
Written By: ROXANNE A
Roxanne and Rob, we are so glad you had a great experience with Tamara and our service department!
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