Jackson's Toyota
181 Mapleview Dr W , Barrie , ON, L4N9E8
Member since February 18, 2014
181 Mapleview Dr W Barrie ON L4N9E8Overall Score
Jackson's Toyota3920 Reviews
1885Review Ratings Breakdown
Consumer Reviews
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Satisfied Customer
June 03, 2014
Great service. Very friendly and helpful with warranty work. Just the type of service I would expect from a reputable dealership.
Written By: WILLIAM
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Deborah Grace
June 03, 2014
Mike was very accommodating. He was run off his feet as some employees called out that day but he still managed to keep up with everything in a timely fashion.
Written By: DEBORAH
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good service.
May 26, 2014
Very courteous, friendly service. Great advise. Drop off and pick up service is really good too. I would have given 5 stars but the problem is not fixed yet, though probably no fault of the service department.
Written By: SHEFALI
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fast easy and friendly
May 25, 2014
I came in for my first lube oil filter and had a great experience. It took no time, staff were helpful and accommodating, the waiting room is a nice area to spend a bit of time in, staff were patient with me as I muddled through my first visit and overall it was a pleasant experience.
Written By: WENDY
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Problems not solved, maintenance not done, phone call (s) not made, vehicle records not checked.
May 21, 2014
The larger reason for our visit was to have the winter tires changed. When I booked the appointment, I also asked to have windshield wipers replaced, the R sliding door non-closing issue resolved & the recommended services from July 15th, 2013 done & brake service looked into & done if necessary. (as the tires would be off already & it's wise to have brakes checked/maintained at the same time to save labour costs & extra re-bookings) --Especially as I would have the van in 4 hours early, I was told the maintenance wouldn't be a problem. --------The tires were changed, but our vehicle history records were NOT checked - if they had been, the technicians would have known to check the tire pressure & reset the tire warning light/message which would have saved me from having to return to the dealership 3 times that afternoon as the tire warning light went off each time I left to go home.(our vehicle history notes that every time we have the tires changed this is an issue, our vehicle sensors are sensitive ? & need to be carefully checked that it's reset every tire change) Front windshield wipers changed, no problem. We were told the technicians had no problems with the R sliding door & could find no error message. This door has not worked for us with just pushing the door button, it requires pulling with the door handle. Lubricating this door did not solve the problem & I'm concerned that damage could be occurring as we still don't know what the problem/fix is. Recommendations from July 15th, 2013 were not looked at. (transmission fluid change, coolant replacement , spark plug replacement) We were told the brake service was not necessary, but the brake fluid could be changed as it looked dark/old, but we were not called during the day to have that fluid change approved when it could have been done, so it wan't done - costing us further service visits & labour fees. I only learned about this at vehicle pick up. I also asked for an estimate re. front windshield chip repair & was told that would be done that day. We did not receive a call regarding this estimate, nor did I receive an estimate at vehicle pick up time. Also, after the tire change, there is a rattle from underneath the van that was not there when I brought it in. We did not receive any phone calls to let us know the progress of the vehicle, what was / was not found , what could be done that day, recommended maintenance, chip repair estimate & our vehicle history was not checked costing myself unnecessary worry, time, labour costs, returning to Toyota dealership 3 times that afternoon & now having to re-book service visits. Please contact us to re-book service.
Written By: CATHRYN
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Great job
May 16, 2014
I was helped put on a loose trim piece as an extra. The job was done quickly and properly. Barely had time to eat a cookie and have a coffee!
Written By: GAYLE
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An excellent service experience
May 16, 2014
Wiper Blade change, Air filter change, and a top up of tire pressures, it was a very friendly atmosphere and all the staff were very accommodating
Written By: ANDREW
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Quick and great service as always
May 15, 2014
They are always on top of their game and very helpful. Thanks again for all you do. See you next time
Written By: Leanne
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Good Service
May 15, 2014
Tim took care to ask me if there was anything Else that Jackson's could do for me. He checked me in efficiently and when my car was ready Tim came and got me from the guest loung. I was pleased with the service. Thank you.
Written By: DAVID
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There are no staff members associated with this review.
total satisfaction
May 15, 2014
we drove in for an oil and lube. we were greeted promptly and served immediately. we couldn't have asked for anything more.
Written By: BRUCE
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