Forest City Mazda
652 Wharncliffe Rd S , London, ON, N6J 2N4
Member since October 11, 2017
652 Wharncliffe Rd S London ON N6J 2N4Overall Score
Forest City Mazda918 Reviews
152Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 26, 2018
Written By: Chhay K
Thank you for this great rating, Chhay!
overall discussion
May 23, 2018
You seem to be under staffed and when calling in for an appointment it is very hard to reach someone at first call. The service advisers, especially Ruth , are very good and helpful but overall I have to say some people are not that hospitable.
Written By: DON
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The Service Team at Probart Mazda
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May 23, 2018
Written By: Annie M
Thank you for this amazing rating, Annie!
May 23, 2018
Everyone at Probart Mazda goes above and beyond to make sure their customers are satisfied. They fit me in on a busy Saturday for an oil change because I was coming from the GTA. While there everyone was so friendly and made sure that I was satisfied with my service. I cannot recommend Probart Mazda enough!
Written By: Kim W
Kim, thank you for your kind words! We are so happy to hear that you are so satisfied!
May 23, 2018
Everyone at Probart Mazda goes above and beyond to make sure their customers are satisfied. They fit me in on a busy Saturday for an oil change because I was coming from the GTA. While there everyone was so friendly and made sure that I was satisfied with my service. I cannot recommend Probart Mazda enough!
Written By: Kim W
Kim, thank you for your kind words! We are so happy to hear that you are so satisfied!
May 19, 2018
Went today to buy a car. No one came out to help us. Called the office twice while out in the lot and there was no answer. Shame.
Written By: David B
David, we are sorry to hear about your experience as we do not believe this is an accurate representation of the stellar customer service that we provide! I have spoken with our General Manager, Jay Maroney, and he was unaware of your situation prior to reading this review. He wishes to speak to you about your experience. Please reach out to us at your earliest convenience @ (519)-649-1800 because we wish to make your next experience a positive one!
May 19, 2018
Went today to buy a car. No one came out to help us. Called the office twice while out in the lot and there was no answer. Shame.
Written By: David B
David, we are sorry to hear about your experience as we do not believe this is an accurate representation of the stellar customer service that we provide! I have spoken with our General Manager, Jay Maroney, and he was unaware of your situation prior to reading this review. He wishes to speak to you about your experience. Please reach out to us at your earliest convenience @ (519)-649-1800 because we wish to make your next experience a positive one!
Good
May 17, 2018
It was a good experience; i have to admit it's been different since the new ownership; car wash can’t be used on new cars so I leave without a wash; no one really goes above and beyond I feel; unfortunate; it’s good there are still a couple of familiar faces who are friendly; I met no less than 5 people when i bought my vehicles, since then they’ve walked by me without acknowledgement pretty much every time; i drive from out of town for service, I have 2 Mazda dealerships much closer but I choose Probart as a loyal customer; if it’s just going to be a dealership then I might as well go where it’s convenient for me; I’m not unhappy but don’t get the same vibe as I’ve had before
Written By: AGRIM
Agrim, we appreciate your feedback. We value you as a customer and we do not wish for you to feel like we do not go above and beyond for you! Our Service Manager, Brad Musselman, will be reaching out to you shortly.
Related Staff:
The Service Team at Probart Mazda
View ProfileExcellent Service
May 16, 2018
Service department took care of an electrical issue with our new car. Given a nice loaner. Service was completed before the end of the day. Given some complimentary services for our troubles. All good!
Written By: CHRISTOPHER
Thank you for this awesome review, Christopher! We're happy that we were able to satisfy your service needs.
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The Service Team at Probart Mazda
View ProfileRecent service
May 16, 2018
As usual, I was very satisfied with my service. I was in and out very quickly, with a car wash as bonus. Ryan was helpful and kept me informed, as he and Joan always do.
Written By: TONY
Tony, we are so happy to have your loyalty! We appreciate your 5-Star review.
Related Staff:
The Service Team at Probart Mazda
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