Ancaster Toyota
30 Mason Drive , Ancaster , ON, L9G 3K9
Member since March 06, 2014
30 Mason Drive Ancaster ON L9G 3K9Overall Score
Ancaster Toyota1144 Reviews
605Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Great friendly & efficient service
April 11, 2014
From the moment the service door opened the service was friendly, helpful and quickly handled. It was only a tire change but I was still made to feel like my business mattered. I even received a phone call to explain why I had an extra set of wheel covers for my summer tires on my new car. Well done!
Written By: DONNA
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Installation of summer tires
April 11, 2014
Courteous reception and fast service. Clarification of km error on the invoice of the previous visit in Nov. 2013. Honest advice regarding oil change etc.
Written By: MONIQUE
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Judith Kelly
April 11, 2014
Regular maintenance and brake assessment. Excellent service, prompt and courteous. My husband was most grateful for the ride home! Wonderful to see the real colour of my car!
Written By: JUDITH
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PLEASANT AND COMPLETE EXPLANATION OF THE PARTS NEEDED FOR MY CAR
April 11, 2014
I ALWAYS HAVE BEEN INFORMED BY PHONE WHEN MY NEXT CHECKUP IS DUE. THE STAFF IS ALWAYS VERY PLEASANT AND EXPLAIN WHAT IS NEEDED WHEN I DO HAVE MY CAR IN FOR SERVICE.
Written By: ED
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Ray Ball
April 11, 2014
Very pleasant and accommodating experience. Helpful advice and courteous transportation home while vehicle was being serviced..... I had neglectfully left the tailgate open on the van and when I tried to start the car in the morning, the battery was flat. I had managed to put a short charge on the battery and when I asked my service man about it, he could have suggested a new battery, but instead, told me to put an overnight charge on and it should be ok. That was the case. I will continue to have my car serviced here in the future... Many Thanks
Written By: RAYMOND
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The service on my Car was handled efficiently and timely.
April 11, 2014
I brought my car in for servicing and received efficient and timely service while enjoying a complementary hot chocolate. Marie, my saleslady, came over to say hi.
Written By: MARK
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I was treated courteously and my vehicle was serviced quickly and well.
April 11, 2014
I brought in my 2013 Prius V for its 18 month tune-up and to have the snow tires removed and replaced with the regular tires. My appointment was scheduled for 8:30 a.m. and the courtesy shuttle had me back at my home in Dundas by 9:00, so I didn't lose very much of the day. I requested a return pick-up at 12 noon; the driver called 5 minutes before that to advise her on-time pick-up. My vehicle was waiting for me when I arrived back at Toyota and it only took a couple of minutes to clear up the paperwork before I was able to leave. I very much appreciate being able to have my vehicle serviced in a way that avoids me having to spend a lot of time waiting around.
Written By: ARTHUR
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Long wait ( 1.5 hrs. ) and incomplete job
April 10, 2014
I waited 1.5 hours for oil change and swapping snow tires on rims. When I got home, I stacked the bagged tires in the garage corner as always. I then noticed that the plastic centre axle cover was not on the summer tires so I unstacked the tires, tore open the bags, popped out the covers and snapped them on. Admittedly a small oversight but it was a lot of lifting for an old guy. The price of approximately $79 was fair enough I guess. I previously wondered why a follow-up call was made for a non-repair like this. Now I know!
Written By: RICHARD
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Excellent communication, suspicious of the pricing for the work
April 10, 2014
My experience at Ancaster Toyota was positive. Mark very clearly explained what needed but I must admit that I will look elsewhere for another estimate since I was disappointed in the cost that was quoted to me.
Written By: RANDY
Thank you for your review Randy. All of our estimates are based on Toyota's recommended times and factory replacement parts, and we are consistently updating these as per Toyota Canada's recommendations and guidelines. I will review your estimate with our Service Management Team, and we will be in touch. Thanks again. - Frank van der Veen, General Manager, Ancaster Toyota Scion.
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freindly and efficient
April 10, 2014
James was very freindly, he explained the service required, what it entailed and the time required. He asked if I wanted a coffee and if I required a ride home. He took me to the van and introduced me to the driver.
Written By: DOMENIC
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