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Acura of Hamilton

1515 Upper James St , Hamilton, ON, L9B1K2

Member since May 26, 2017

1515 Upper James St Hamilton ON L9B1K2

Overall Score

4.4

Acura of Hamilton

773 Reviews

22
Acura of Hamilton

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Acura of Hamilton Acura of Hamilton
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August 10, 2017

Don't come here for an alignment.

Written By: Nick T

Acura of Hamilton responded on December 11, 2020

Hello Nick, Thank you for your review. We apologize for the late reply as we were having issues receiving reviews. Please let us know where you feel we fell short on your alignment. Please reach out to Chris Bolton our service manager at 905 528 7335.

Acura of Hamilton Acura of Hamilton
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August 09, 2017

We recently bought a new vehicle here. From our salesperson Julia and the other staff, Matt and Anthony who stayed late so we could test drive on day 1 who always waved, said hello, let us test drive 2 more times and answered A LOT of questions for us we are pleased with our experience so far. We came from having a very, very negative car experience with the car we were replacing so we were extremely concerned and nervous and our vehicle purchased was one of the more expensive options so we were over cautious and double checked all the details. Our only negatives/concerns with our purchase were few and quite minor and all were resolved by Amy (business manager) and Anthony (sales manager) so that is the reason for five stars and not four. There is a lot of computer info and settings to take in upon delivery and our salesperson set up all the basics for us. With some trial and error we figured out how to fine tune our settings (with a little phone help from Frank in service) and are enjoying our vehicle very much. We look forward to continuing a good relationship with Acura of Hamilton!

Written By: Ashley L

Acura of Hamilton responded on December 15, 2020

Thanks for the great review. We appreciate your business!

Acura of Hamilton Acura of Hamilton
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August 09, 2017

We recently bought a new vehicle here. From our salesperson Julia and the other staff, Matt and Anthony who stayed late so we could test drive on day 1 who always waved, said hello, let us test drive 2 more times and answered A LOT of questions for us we are pleased with our experience so far. We came from having a very, very negative car experience with the car we were replacing so we were extremely concerned and nervous and our vehicle purchased was one of the more expensive options so we were over cautious and double checked all the details. Our only negatives/concerns with our purchase were few and quite minor and all were resolved by Amy (business manager) and Anthony (sales manager) so that is the reason for five stars and not four. There is a lot of computer info and settings to take in upon delivery and our salesperson set up all the basics for us. With some trial and error we figured out how to fine tune our settings (with a little phone help from Frank in service) and are enjoying our vehicle very much. We look forward to continuing a good relationship with Acura of Hamilton!

Written By: Ashley L

Acura of Hamilton responded on December 11, 2020

Thanks for the great review. We appreciate your business!

Acura of Hamilton Acura of Hamilton
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August 08, 2017

Great service!

Written By: Dan M

Acura of Hamilton responded on December 11, 2020

Thanks for the great review. We appreciate your business!

Acura of Hamilton Acura of Hamilton
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August 03, 2017

Dealership and service department doesn't even deserve one star. Paid over $200 to have them perform a safety test on my vehicle as it is now a 2009. I was told after paying over $200 that my car was not road worthy and needed about $4400 worth of work. I brought my vehicle to Acura on Brant and showed them all of the documentation I was provided with from Acura of Hamilton. Upset me very much when I found out that none of the things listed on the documents they gave me needed work and the only thing that my vehicle needed was a new rear licence plate light bulb. So disappointed. I felt ripped off and taken advantage of. That is no way to run an honest business by any means under any circumstances. Stay clear of Acura of Hamilton as they are scammers!

Written By: Jacob

Acura of Hamilton responded on December 11, 2020

Hello Jacob, Thank you for your review. We apologize for the late reply as we were having issues received Google review notifications. We assure you that the last thing we want is to feel taken advantage of at our Dealership. Please feel free to reach out to our service manager Chris at 905 528 7335.

Acura of Hamilton Acura of Hamilton

Not honest

July 17, 2017

He trade my car with less money and sold me RDX tec with high price and when I asked about the deference between Eilat and Tec he wasn't honest and he didn't tell the truth. He just focus to sell the RDX tec only.

Written By: Houssam

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Acura of Hamilton Acura of Hamilton
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July 13, 2017

Written By: Jackie D

Acura of Hamilton Acura of Hamilton
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July 13, 2017

No pressure and everyone was so friendly. Julia and Amy were awesome!

Written By: Jackie R

Acura of Hamilton responded on December 15, 2020

Thanks for the great review. We appreciate your business!

Acura of Hamilton Acura of Hamilton
User Photo

July 13, 2017

No pressure and everyone was so friendly. Julia and Amy were awesome!

Written By: Jackie R

Acura of Hamilton responded on December 11, 2020

Thanks for the great review. We appreciate your business!

Acura of Hamilton Acura of Hamilton

Disconnect services post purchase

July 12, 2017

Services were poor after my purchase of a vehicle. Still to this day my vehicle still missing bolt covers identified at pickup.

Written By: Thy

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