Disbrowe Chevrolet Buick GMC Ltd
116 Edward St , St. Thomas, ON, N5P 4E6
Member since July 12, 2017
116 Edward St St. Thomas ON N5P 4E6Overall Score
Disbrowe Chevrolet Buick GMC Ltd277 Reviews
72Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Angela is knowledgable and friendly. A please to do business with.
April 24, 2018
This was not my first experience with Angela at Disbrowe. She is always friendly and easy to talk to. I was never rushed or pressured. She explained many different options available and always answered questions or concerns I had. I would recommend Angela to anyone. Thanks again.
Written By: Wesley
Thank you so much Wes! It’s a pleasure working with your family!
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We were welcomed, friendly staff.
February 22, 2018
Welcoming, friendly, things were well explained, all questions were answered, time was taken to explained to us all the features this new car has to offer.
Written By: Louise
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February 15, 2018
Written By: Amanda F
We traded in and leased a new vehicle. Sales Experience (Gary and Ross) was great but the financial interactions with Todd and Jamie were inefficient and extremely frustrating.
February 07, 2018
We leased a new vehicle and traded in our old one. The sales portion was handled professionally and efficiently - no complaints at all. Gary and Ross were knowledgable and organized, communicating directly and honestly, ensuring all went smoothly. Unfortunately when it came to our trade-in and dealing with Todd and ultimately Jamie, the experience turned very negative resulting in the overall low rating above. There was a delay getting our new vehicle to us, which resulted in an additional lease payment being paid by us on the vehicle that we were trading in. We saw that this additional payment had not been factored into the numbers negotiated for the buyout of the trade-in, and called Todd to ask for clarification. Todd was unable to explain how the numbers added up (or didn't add up in this case) and basically talked around in circles, at turns contradicting himself, and many times changing his story entirely each time we presented numbers that disproved what he was trying to tell us. Jamie was equally unhelpful and circular in his attempt to explain why the additional payment was not due back to us. It should be noted that in the midst of all of this we were also asked to provide a second set of tires for the trade-in. We had asked twice whether they wanted these tires during the negotiating process and had not been answered. The day we dropped off the trade-in they inspected the car and did not ask for the second set of tires. Days later they called and said the tires were supposed to have been part of the deal. We were frustrated by the disorganization but agreed to drive in from London to bring them the tires. We were told by Jamie at that point that the cheque for the additional lease payment will be waiting for us when we get there. When I arrived I asked for the cheque and was directed to unload the tires first, only to then be told by Todd that there was no cheque, and so began a month long process of unanswered questions, changing stories and numbers, and ultimately a call to the owner. While Karen was definitely more clear in her ability to explain the numbers, they still did not add up, although they came much closer to making sense than they did with either Jamie or Todd. Ultimately we were left feeling like we were given the run around by a financial manager and used car manager who were at best ignorant/ill-informed and at worst dishonest. When it escalated to the owner we got somewhat more direct communication but even after after 5 weeks and over 20 hours of work on our part figuring out the numbers and chasing down answers, we were never asked "What can we do to make this right for you?", or told "I'm sorry that it has taken so long to get you answers". Instead we were asked "If you aren't going to leave a positive review please don't leave one." As small business owners ourselves we were surprised to see the sole focus on our online review, and the apparent disregard for our actual customer experience.
Written By: Lisa
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I'm very happy I chose to get a truck at Disbrowe
January 22, 2018
Everyone at Disbrowe was very helpful and did their very best to get the exact truck I wanted at a price that worked for me
Written By: Thomas
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uesd car purchase
January 22, 2018
Purchased a 2013 Chevy Trax and it handles pretty darn good . Just a matter of getting used to. First time buying at Disbrowe and they were very polite took their time and explained everything in detail . Disbrowe Motors is not very far away from where we live and we have looked at a lot of delearships in and around the area and finally settled on Dibrowe.
Written By: Laurie
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December 24, 2017
Absolutely terrible service. Unacceptable way to run a business. From sales to finance to owner, no one follows through with their word. Will never be returning.
Written By: Breanne M
Buying a car
December 08, 2017
Had a great experience buying a vehicle from Gerry Oleksiuk. He was really great to work with. Knowledgeable and very kind.
Written By: Clayton
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December 01, 2017
Written By: Amanda I
November 28, 2017
Written By: Susanne F
