Palladino Mazda
936 Kingsway , Sudbury, ON, P3B 2E5
Member since November 23, 2017
936 Kingsway Sudbury ON P3B 2E5Overall Score
Palladino Mazda714 Reviews
233Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 01, 2018
Written By: John J
Thank you for this fantastic rating, John!
Disprespect from staff
April 30, 2018
I was called 7 hours after u dropped off the rental I had one due to a recall and the manager called and said the car was dirty which is wasent was very rude to me and yelling at me
Written By: JENNIFER
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Always a pleasure
April 30, 2018
Always treated well when visiting the dealership. Most workers remember my face when I arrive and some know me by name
Written By: HOBBS
Hobbs, thank you for this fantastic review! We always put our customers first!
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April 30, 2018
Written By: Ryan J
Ryan, thank you for this amazing rating!
rebalancing of tires
April 30, 2018
All seems to be good with the balancing road tested, my next road trip down south will be the real test .
Written By: MURRAY
Murray, thank you for this great review! If you have any questions or concerns, please feel free to contact us at any time. (705)-524-3300
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replacement parts
April 30, 2018
Was there for my first oil change 26/04/18. I let the service clerk know that my blind spot assist function has been malfunctioning still since the day I purchased the car December 2017. Clerk called me at 1400hrs to notify me they figured out what the problem was and it would cost me over 2000$ just in parts to repair the blind spot assist sensors. when i returned to the dealership I spoke to my salesman and he recalled the issue that the yellow triangle symbols in the side mirrors where on when I left the lot. At that time I was told it was due to the snow storm and it should be ok. For a few weeks I noticed a msg on my dash saying "Blind Spot assist Inopperative" I then proceeded to deactivate the option as the manual states during bad weather the sensors might get dirty and not work. Once the snow was gone I activated the Blind Spot Assist option and it still said "Blind spot assist inoppeartive" I then went to the local Mercedes dealership and spoke to service and they said it sounds like my sensors are cracked or corroded. The Mazda service clerk did explain the reason for the cost. I was then asked to wait in the waiting room. From there the Manager asked to explain what the problem is and that's when I explained that I am refusing to pay the cost of the repair seeing there was clearly already an issue with the blind spot assist prior to leaving the lot on the day of pick up back in December. I explained to the manager my reason for not bringing it in for a check up prior to my oil change date. Being the salesman at the time said it's weather related I did not see the point of bringing it in to be told the snow is causing the problem. I was told by the service clerk it's not a safety issue according to Mazda. Which I explained to the manager that I purchased this car certified with the Mazda pre owned warranty. The blind spot assist is DEFINETLY a safety component. I purchased a car with all the safety issues for a reason, and if I was told it wasn't working I would of never purchased the car. I am now awaiting a call from the manager for what the plan is now. He told me he was going to look into the matter and get back to me. As of right now I have kept my blind spot assist option deactivated until it is repaired.
Written By: JOSEE
Josee, we are disappointed to see this review as our first-class customer service is our top priority! I have spoken with our General Manager, Jamie Digby, and he has informed me that he is in contact with you about your situation and we are doing what we can for you. If you have any further questions or concerns please feel free to reach out again @ (705)-524-3300
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Excellent customer service and quality work from the service manager and his team!
April 30, 2018
I purchased new brake pads and rotors, along with tires, from the service department at Palladino Mazda. The work was done quickly, explained expertly and the whole experience was really efficient. The service manager took the appropriate time to answer my questions and had his team working fast to send me on my way with a quality job completed.
Written By: ADAM
Adam, thank you for this awesome review! We appreciate you sharing your positive experience with us.
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April 30, 2018
Written By: M G
Thank you for this great rating, Mike!
April 30, 2018
Written By: M G
Thank you for this great rating, Mike!
April 25, 2018
Written By: Eric B
Thank you for this awesome rating, Eric!
