Bank Street Mazda

August 12, 2021

Let me start off by saying I wish I had a better experience to share about Mazda on Bank. When we first arrived and met Ibrahim, we told him we were interested in a 2018/2019 Mazda. He insisted we try the 2021 version. We tried it but told him again that we were not interested in purchasing a brand new vehicle. We ended up seeing online that the dealership had just received a 2018 Mazda. We tried the car and loved it. They tried to get us to sign the papers on the spot, however, it was already 8:30pm and we wanted to think about it overnight and compare prices online. At this point, we were told that we would most likely lose the car if we didn't put a $500 refundable deposit. We placed it and told them we would call them the next morning. They were not happy about this but reluctantly agreed. That night we found a 2019 Mazda, fully-loaded, for a cheaper price. We called Ibrahim to negotiate a better price. We had a few phone calls and went back and forth. We finally reached a verbal agreement and told Ibrahim we would be in to sign the papers that afternoon. Things were great until this point. We went in to purchase the car a few hours later. This is where things went completely off the rails and the reason I would never recommend Mazda on Bank Street to anyone I know. When Ibrahim and Sully learned that we were not interested in purchasing their over-priced $5,000 warranty (because we knew we could get the same thing for $3,400 from First Canadian Financial Group), they backed out of the deal. They literally stated "we agreed to the lower price because we ASSUMED you would take the warranty" even though there was absolutely no mention of this prior. They also stated "we have to make money somehow". We found this to be extremely unprofessional and walked out. We called the sales manager Kirk Cameron and left a message. He did not bother to return our call. Extremely unprofessional given how his team acted. For these reasons we suggest you avoid this dealership. A week has passed and we still have not received our "100% refundable" deposit back.

Written By: Shahaan D

August 10, 2021

Pleasant experience purchasing car from this dealership however would not recommend getting your car serviced here. 2.5 hour wait time for a scheduled oil change is just not acceptable. Will be servicing elsewhere. I also had to return to the dealership after a tire patch that caused a tire imbalance which I was told will take 1.5-2 for balancing.

Written By: Brad L

August 10, 2021

They don't return calls or answer emails! All is well now! The customer service department rectified the problem.

Written By: Everton L

August 06, 2021

Had an amazing experience buying my first car here! Ahmed answered every question I had with the patience of a saint. Sully was also amazing, and I felt very confident and well taken care of going through the process. Love my new car and had an awesome experience.

Written By: Michaela V

July 28, 2021

The sales professionals Sully and Ahmed at bank street Mazda are amazing in regards with overall service and customer satisfaction. Good experience!

Written By: Tejas S

July 28, 2021

I am quite satisfied with my experience at Bank Street Masada. The sales Person -Zak- is a true gentleman, very helpful and patient with frequent questions I had during my several visits. He was well-informed and helped in making up my mind.

Written By: Raouf M

July 21, 2021

Saad El Aaouani was very polite and understanding and helped us find what we were looking for.

Written By: nicholas b

July 15, 2021

The sales professional Sully and Ahmed at bank street Mazda are amazing in regards with overall service and customer satisfaction. You definitely get more than expected, with great satisfaction, advice and service. Great experience!

Written By: Tejas S

July 13, 2021

This is the first time buying a car on my own and this location was beyond comforting and made the transition of private to dealer so smooth. Staff was helpful and patient in helping me understand the process

Written By: Yaryna K

July 12, 2021

Great team and great customer service

Written By: Susy P