Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus684 Reviews
53Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
October 27, 2014
Cars are great and the service department is really good ... the service is not as expensive as you might expect. Having bought and fully serviced my last two cars here I was never disappointed and felt honesty was a very important part of the service departments management. That being said, my latest 2015 car purchase was not a Lexus. The sales department was friendly and helpful but once the staff for trade in values got involved it went downhill. You would think that 15 years at a dealership counted for something but no .... the first trade value offer came in $5000 under black book in spite of the Lexus i was trading was low milage. I walked. Know your trade in values before shopping (always good advice).
Written By: kurt c
Dear Mr. Caudle, We are very sorry to lose you as a Guest and I do appreciate the kind words you've posted about our dealership, service department and our Lexus product. We value our relationships with our Guests. Your 2006 IS350 is a rear wheel drive model going into the winter season. We would likely sell your 9 year old Lexus IS350 RWD in April or May when the snow melts in Ottawa. The other issue was the fact that it had been in a $3400 accident as well as other repairs and in today's market accidents of any value affect resale in a big way. Hopefully we can get you back into our Lexus Family in the future. Neil Donnelly Lexus Manager Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com
September 30, 2014
Great experience with Tony Graham Lexus. Purchased my vehicle over the internet with them. David was excellent to deal with. Would highly recommend.
Written By: Grant W
September 23, 2014
Yan and the Tony Graham Lexus Team took care of us from the minute we walked in the door. They helped us find exactly what we wanted, were helpful and accommodating, and made the experience smooth, easy, and enjoyable.
Written By: Pat W
September 23, 2014
Yan and the Tony Graham Lexus Team took care of us from the minute we walked in the door. They helped us find exactly what we wanted, were helpful and accommodating, and made the experience smooth, easy, and enjoyable.
Written By: Pat W
Smooth and Easy
September 23, 2014
Yan and the Tony Graham Lexus Team took care of us from the minute we walked in the door. They helped us find exactly what we wanted, were helpful and accommodating, and made the experience smooth, easy, and enjoyable.
Written By: Patrick
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September 22, 2014
Our Sales agent Yan was patient and respectful. Overall, had a wonderful experience. She was very prompt in getting back to me every time I emailed her. Thanks.
Written By: Rajeev N
September 22, 2014
Our Sales agent Yan was patient and respectful. Overall, had a wonderful experience. She was very prompt in getting back to me every time I emailed her. Thanks.
Written By: Rajeev N
Wonderful
September 22, 2014
Persistence yet respectful. She was very patient. She gave ample time for us to make the decision.
Written By: Rajeev A
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Pattie Chorney
September 22, 2014
Based on discussions with JC at the Service Desk when I was having my ES 350 serviced I identified that I was quite interested in the IS 250. JC put me in touch with Thanh Trinh who walked me through: 1. a used IS 250 and it's options and costing 2. a 2014 IS 250 FS and regular - their respective options 3. the financial model with respect to leasing (at different down payment points) and financing. Thanh was very clear, very thorough, very respectful. He was quick to respond to my questions and concerns and highlighted the best option financially for my recent purchase. Upon receipt of my new 2014 IS 250 Thanh explained each of the functions and features of the car and instrumentation thoroughly with my husband and I without overwhelming us and assured us that he was available at any time for further questions or assistance. The service provided by Thanh was professional and very much appreciated.
Written By: Patricia
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Excellent experience.
September 21, 2014
Yan was great, Knowledgeable, helpful, honest and flexible with no pressure. We Love our new Lexus, thanks to Yan and the Tony Graham Lexus team.
Written By: Patrick
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