West City Honda
670 Dundas Street West , Belleville, ON, K8N4Z2
Member since November 10, 2017
670 Dundas Street West Belleville ON K8N4Z2Overall Score
West City Honda925 Reviews
25Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
September 16, 2024
We had a wonderful experience with Pat and west city Honda. This is our first Honda and all the staff were very welcoming and happy to answer any questions or concerns we may have. We would recommended going to see Pat and the team for your vehicle needs
Written By: Steve B
Thanks for your review Steve. Safe travels on the roads ahead.
September 14, 2024
Excellent service from salesperson, Pat Hegarty and the rest of the staff.
Written By: Brian S
Thanks so much Brain.
September 06, 2024
There is no comparison between West City Honda and Trent Valley Honda. West City Honda. Service department shows incompetence, unprofessionalism and lack of experience. I had a gut feeling something was wrong with the service department when I stopped in for a short visit before my schedule appointment. And now after my appointment, my fears have been confirmed. I live in Belleville now but I will travel to Peterborough to service my car. I'm glad I called Trent Valley Honda for assistance today. The manager at Trent Valley had my back and called West City. The invoice magically disappeared. Always listen to your gut feelings, they are always right.
Written By: Suzanne P
Dear Suzanne, Thank you for sharing your feedback. We take all customer concerns seriously and strive to provide the best service possible. However, after reviewing your situation, we would like to clarify a few points. Our service team followed all standard procedures during your visit which consisted of our Technician first verifying another service providers diagnosis before proceeding with a $2,500 repair. We reviewed the invoice in question, and while we understand you had concerns with us verifying the prior diagnosis, the suggestion that the invoice "magically disappeared" does not accurately reflect what occurred. The invoice was properly voided as a courtesy after discussions between the teams to ensure you felt supported. We understand that misunderstandings can happen, and we regret that you feel the service did not meet your expectations. Please feel free to reach out directly if you'd like to discuss this further. Our priority is always to resolve any concerns and ensure our customers are satisfied. We appreciate your feedback and hope we can regain your confidence in the future. Best Regards, Steve Clark Service Manager West City Honda
September 06, 2024
I can't praise them enough. Jessica and I had communicated before I even walked in the door. Her enthusiasm, love for her job and knowledge is outstanding. I love my new CRV Hybrid. Jessica, Stephanie and Megan were aware I was getting my new vehicle from my inheritance from my dad's passing. When I went out to get in they had put a bow on it. Truly a gift from my dad. I write this on his first birthday since he passed. Thank you for Poppy she's pretty DOPE, we will make wonderful memories on our travels.
Written By: Bonnie C
Thanks for taking time to say such wonderful things Bonnie. It was our pleasure. Your words go a long way.
August 28, 2024
We purchased our new CRV from Jessica at West City Honda. I called ahead asking about pricing and Jessica convinced me to make an appointment to come in to see her the next day. She was very patient with all our questions and made sure we were comfortable with our decisions. If it wasn't for Jessica's friendly and knowledgeable mannor, we might have purchased elsewear. Thank you Jessica!!
Written By: Catherine A
Thanks! Glad to hear Jessica was a good help.
August 28, 2024
I went to West City Honda Belleville today and came across Mr. Param there.He is a very courteous and knowledgeable person.He not only answered all my queries satisfactorily but made me like to visit West City Honda again n again
Written By: Manjeet K
Great to hear. Thanks for the positive feedback.
August 27, 2024
We bought a vehicle from West City Honda and had a great experience. Param and Stephanie were so helpful and accommodating.
Written By: Maila J
Thanks so much Maila!
August 26, 2024
Jessica was fantastic to deal with!
Written By: Mike T
Thanks Mike!
August 26, 2024
Scott Hunter was very good in explaining us the advantages of Honda CR-V and without any pressure. i shall use his service in the future.
Written By: Motel G
August 26, 2024
Written By: jashman g
