Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus631 Reviews
51Review Ratings Breakdown
Consumer Reviews
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Monique and Pierre
October 03, 2015
Lately we bought a pre-owned ES 350 at Tony Graham. My wife and I being very close to eighty, David Tran made the experience smooth and positive. It was a pleasure to deal with the thoughtful David and the service provided by him and Tony Graham made this a worry free experience. P. S. The car is a pleasure to drive
Written By: Pierre
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No longer a satisfied customer!
September 10, 2015
I've purchased numerous vehicles from Tony Graham Lexus and considered myself a loyal customer who religiously followed the servicing schedule set out by Tony Graham Lexus. Recently I experienced an issue when servicing my Lexus RX350 at Tony Graham Lexus. During a scheduled 120,000 Km service Tony Graham Lexus replaced a front wheel bearing which had earlier been replaced (5,300 kms) by a competitor. The repair was mistakenly authorized however I strongly feel it was an unjustified repair...I explained situation to Tony Graham Lexus Service, the Service Manager and our Sales Executive without satisfaction. Our last recourse was to email mgraham@tonygraham.com however no response. There was zero acknowledgement of ownership for the situation from any of the Tony Graham Lexus team. I was not looking for a 100% refund but did expect Tony Graham Lexus would ensure I remained a satisfied customer. In the end customer satisfaction didn't mean all that much to Tony Graham Lexus.
Written By: S
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No longer a satisfied customer...
August 28, 2015
I've purchased numerous vehicles from Tony Graham Lexus and considered myself a loyal customer who religiously followed the servicing schedule set out by Tony Graham Lexus. Recently I experienced an issue when servicing my Lexus RX350 at Tony Graham Lexus. During a scheduled 120,000 Km service Tony Graham Lexus replaced a front wheel bearing which had earlier been replaced (5,300 kms) by a competitor. The repair was mistakenly authorized however I strongly feel it was an unjustified repair...I explained situation to Tony Graham Lexus Service, the Service Manager and our Sales Executive without satisfaction. Our last recourse was to email mgraham@tonygraham.com however no response. There was zero acknowledgement of ownership for the situation from any of the Tony Graham Lexus team. I was not looking for a 100% refund but did expect Tony Graham Lexus would ensure I remained a satisfied customer. In the end customer satisfaction didn't mean all that much to Tony Graham Lexus.
Written By: S
Hello, It is an unfortunate situation when repairs are incorrectly performed at our competitors, and then repaired correctly with us. I do remember this situation and we spoke on numerous occasions about it. The wheel bearing was noisy and had play when your RX350 was in for service. The wheel bearing was brought to your attention because we don't want any of our guests to be driving an unsafe vehicle. The repair was authorized and then performed. After the vehicle was ready was when it was brought to our attention that the wheel bearing was previously replaced at one of our competitors. At that point in time you requested some money back. It was then suggested that you go back to the competitor who did the previous repair, which had failed after 5,300km. You advised Tony Graham Lexus that you couldn't go back to the competitor who did the previous repair. I understand that it's tough to pay for a faulty repair, and then have to go to another shop to pay for a proper repair. It is my hope that we continue to see you so that we can keep your vehicle in good repair, continue to provide excellent service that you have become accustomed too and give you the peace of mind with a 2 year, 40,000km warranty on the repairs that we perform. Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
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August 25, 2015
Purchased a IIS 250 2 weeks ago and must say love the car so far. But what is worth mentioning more was that I was treated exceptionally well by both the manager and the sales agent. Special thanks to Neil and Tanh. It was a pleasure doing business with you..
Written By: D B
August 25, 2015
Purchased a IIS 250 2 weeks ago and must say love the car so far. But what is worth mentioning more was that I was treated exceptionally well by both the manager and the sales agent. Special thanks to Neil and Tanh. It was a pleasure doing business with you..
Written By: D B
August 22, 2015
Got a new RC 350, changed it from my 2014 IS 250. The IS was an amazing car but the RC is one step up the food chain. Had first class service from Thanh Trin, Shirley and the whole crew. The experience is how buying a car should be; quick, easy, and at a great price!
Written By: Richard D
August 22, 2015
Got a new RC 350, changed it from my 2014 IS 250. The IS was an amazing car but the RC is one step up the food chain. Had first class service from Thanh Trin, Shirley and the whole crew. The experience is how buying a car should be; quick, easy, and at a great price!
Written By: Richard D
August 15, 2015
Dealing with the guys at Tony Graham Lexus was an awesome experience! Thanh was helpful and made the process of getting through the paperwork fast and painless - all the better to get me in my new car faster! I'd definitely recommend anyone looking for a new car to see the guys at TG Lexus and let them get you in a car you'll love!! I'll be back for my next one for sure!
Written By: Paul R
August 15, 2015
Dealing with the guys at Tony Graham Lexus was an awesome experience! Thanh was helpful and made the process of getting through the paperwork fast and painless - all the better to get me in my new car faster! I'd definitely recommend anyone looking for a new car to see the guys at TG Lexus and let them get you in a car you'll love!! I'll be back for my next one for sure!
Written By: Paul R
Purchased an RC350
August 15, 2015
Dealing with the guys at Tony Graham Lexus was an awesome experience! Thanh was helpful and made the process of getting through the paperwork fast and painless - all the better to get me in my new car faster! I'd definitely recommend anyone looking for a new car to see the guys at TG Lexus and let them get you in a car you'll love!! I'll be back for my next one for sure!
Written By: Paul
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