Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus631 Reviews
51Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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January 26, 2015
Written By: Evan M
Thank you
Never had so much fun buying a car!
November 17, 2014
Neil has a wonderful team including David and Shirley. I spoke with David on the phone about the new RC as I knew my husband just had to have it David worked closely with me and quickly to make sure that we not only got the car we wanted but got it is quickly as possible. David has excellent communication skills and listen very closely to the needs that I outlined for the car and responded and kept me in the loop throughout the process. Everyone is professional and has a great sense of humor which makes it so much more pleasurable including the receptionist whose name alludes me I do apologize! We've been part of the Lexus family for a few years now we originally belong to the one in Richmond Hill but we can honestly say that the Hunt club location is by far the best team synergy and most fun that we have in buying our cars. We even just stop in for a visit and that just says a lot about the people and the smooth process that they have in place for purchasing leasing or whatever you want to do I highly recommend all of the staff including the service team. They always make me feel so special when I have to take the car in if my husband happens to be out of the country for work. I know I'm repeating but I feel that everyone from reception to service the sales to financing just go above and beyond what you would expect from any car dealer. And of course buying the RC and being one of the first ones to own it it's definitely a head turner and what a pleasure to drive .....commuting is never a chore when you're in a Lexus. we also have the RX 350 and we just traded in the ISC so we've had a lot of fun with the quality And care that Lexus takes to design and build what I feel are superior vehicles. Thank you Tony Graham Lexus. Vic & Patricia
Written By: Vic
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October 27, 2014
Cars are great and the service department is really good ... the service is not as expensive as you might expect. Having bought and fully serviced my last two cars here I was never disappointed and felt honesty was a very important part of the service departments management. That being said, my latest 2015 car purchase was not a Lexus. The sales department was friendly and helpful but once the staff for trade in values got involved it went downhill. You would think that 15 years at a dealership counted for something but no .... the first trade value offer came in $5000 under black book in spite of the Lexus i was trading was low milage. I walked. Know your trade in values before shopping (always good advice).
Written By: kurt c
Dear Mr. Caudle, We are very sorry to lose you as a Guest and I do appreciate the kind words you've posted about our dealership, service department and our Lexus product. We value our relationships with our Guests. Your 2006 IS350 is a rear wheel drive model going into the winter season. We would likely sell your 9 year old Lexus IS350 RWD in April or May when the snow melts in Ottawa. The other issue was the fact that it had been in a $3400 accident as well as other repairs and in today's market accidents of any value affect resale in a big way. Hopefully we can get you back into our Lexus Family in the future. Neil Donnelly Lexus Manager Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com
October 27, 2014
Cars are great and the service department is really good ... the service is not as expensive as you might expect. Having bought and fully serviced my last two cars here I was never disappointed and felt honesty was a very important part of the service departments management. That being said, my latest 2015 car purchase was not a Lexus. The sales department was friendly and helpful but once the staff for trade in values got involved it went downhill. You would think that 15 years at a dealership counted for something but no .... the first trade value offer came in $5000 under black book in spite of the Lexus i was trading was low milage. I walked. Know your trade in values before shopping (always good advice).
Written By: kurt c
Dear Mr. Caudle, We are very sorry to lose you as a Guest and I do appreciate the kind words you've posted about our dealership, service department and our Lexus product. We value our relationships with our Guests. Your 2006 IS350 is a rear wheel drive model going into the winter season. We would likely sell your 9 year old Lexus IS350 RWD in April or May when the snow melts in Ottawa. The other issue was the fact that it had been in a $3400 accident as well as other repairs and in today's market accidents of any value affect resale in a big way. Hopefully we can get you back into our Lexus Family in the future. Neil Donnelly Lexus Manager Tony Graham Lexus P-613-225-2223 ndonnelly@tonygraham.com
September 30, 2014
Great experience with Tony Graham Lexus. Purchased my vehicle over the internet with them. David was excellent to deal with. Would highly recommend.
Written By: Grant W
September 23, 2014
Yan and the Tony Graham Lexus Team took care of us from the minute we walked in the door. They helped us find exactly what we wanted, were helpful and accommodating, and made the experience smooth, easy, and enjoyable.
Written By: Pat W
September 23, 2014
Yan and the Tony Graham Lexus Team took care of us from the minute we walked in the door. They helped us find exactly what we wanted, were helpful and accommodating, and made the experience smooth, easy, and enjoyable.
Written By: Pat W
Smooth and Easy
September 23, 2014
Yan and the Tony Graham Lexus Team took care of us from the minute we walked in the door. They helped us find exactly what we wanted, were helpful and accommodating, and made the experience smooth, easy, and enjoyable.
Written By: Patrick
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September 22, 2014
Our Sales agent Yan was patient and respectful. Overall, had a wonderful experience. She was very prompt in getting back to me every time I emailed her. Thanks.
Written By: Rajeev N
September 22, 2014
Our Sales agent Yan was patient and respectful. Overall, had a wonderful experience. She was very prompt in getting back to me every time I emailed her. Thanks.
Written By: Rajeev N
